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Employee Online Purchasing Experience Survey

Explores how employees shop online for work needs — software, supplies, travel, equipment — and how smooth or frustrating the approval and procurement process feels. Includes an AI follow-up that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions miss. Built for HR and procurement teams evaluating purchasing tools and policy.

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샘플 질문

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질문 13개 · 약 7분
Q01
메시지

Hi! We're looking into how employees purchase things online for work — supplies, software, travel, equipment, and more. Your responses are completely confidential and anonymized. This should take about 5 minutes and your honest experience (good or bad) helps us fix what's broken.

Q02
객관식필수

In the last 30 days, how many times have you purchased or requested a purchase of something online for work?

  • Never
  • 1-2 times
  • 3-5 times
  • 6-10 times
  • More than 10 times
Q03
객관식필수

What have you purchased or tried to purchase online for work in the last 3 months? Select all that apply.

  • Office supplies
  • Software or subscriptions
  • Travel or accommodation
  • Equipment or hardware
  • Professional services or freelancers
  • Training or courses
  • Something else
Q04
매트릭스필수

How much do you agree with each statement about your company's online purchasing process?

5개 행 × 5개 열
  • It's clear what I'm allowed to purchase without extra approval
  • The approval process moves quickly enough for my needs
  • The tools or portals I use are easy to navigate
  • I know who to ask when something goes wrong with a purchase
  • The list of approved vendors covers what I actually need
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
의견 척도필수

How easy is it to get a work-related online purchase approved, from request to delivery?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q06
객관식

Which tools or platforms do you typically use to make work-related online purchases?

  • Company purchasing portal
  • Amazon Business (or similar marketplace account)
  • Corporate purchasing card directly on vendor sites
  • Expense reimbursement after personal purchase
  • Manager or assistant makes the purchase for me
  • I'm not sure how to purchase things
Q07
점수 배분필수

You have 100 points to distribute across what matters most to you when purchasing something online for work. Give more points to what matters more.

  • Price / staying under budget
  • Speed of delivery
  • How easy the request/approval process is
  • Vendor reliability and quality
  • Sustainability or ethical sourcing
  • Freedom to choose my own vendor
100점 배분
Q08
순위 매기기필수

Rank these pain points from biggest to smallest in your own experience purchasing online for work.

  1. Too many approval steps
  2. Unclear spending policy
  3. Limited vendor choice
  4. Slow reimbursement
  5. Confusing purchasing tools/portal
  6. Long wait for delivery
드래그하여 순위 지정
Q09
AI 인터뷰

Walk the respondent through the most recent time they tried to purchase something online for work: what they needed, which tool or process they used, whether it went smoothly, and exactly where (if anywhere) it stalled or required a workaround. If they say the process was 'fine,' probe for a specific example rather than accepting a general impression. If they mention a workaround (personal card, asking someone else, skipping approval), ask why that felt necessary.

Q10
객관식필수

Overall, how satisfied are you with the current process for purchasing things online for work?

  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Q11
장문형

If you could change one thing about how employees purchase things online for work, what would it be?

Q12
객관식

Which department do you work in?

  • Sales
  • Marketing
  • Engineering/IT
  • Operations
  • Finance
  • HR
  • Customer Support
  • Other
  • Prefer not to say
Q13
메시지

Thank you for sharing your experience! Your responses will help us simplify tools, policies, and approvals for online purchasing across the company.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes an AI follow-up interview that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions can't capture
  • Combines quantitative measures (opinion scale on approval ease, matrix agreement statements, constant-sum tradeoffs, ranked pain points) with open-ended depth in a single flow
  • Captures the full purchasing landscape — frequency, category of purchase, tools used, and department — so HR and procurement can segment findings by team
  • Ends with a long-text prompt on what employees would change, giving procurement teams direct, actionable input alongside the structured data

QuestionPro

Online purchasing survey questions + Sample questionnaire template

This is a general online purchasing questionnaire aimed more at consumer shopping behavior than at internal employee procurement workflows. It reads as a static question bank/sample rather than a template tuned to HR or procurement use cases, and it's unclear how directly it maps to work-purchase approval friction.

잘하는 점

  • Established survey platform with broad question-library support
  • Sample questionnaire format offers ready-made items researchers can copy or adapt
  • Likely supports standard question types (multiple choice, rating scales) common to purchasing research

아쉬운 점

  • No adaptive AI follow-up to reconstruct a specific purchase attempt step by step
  • Framed around general/consumer purchasing rather than employee work-purchase approval processes
  • No transparent prompt methodology or automated per-response quality scoring

Jotform

Item Purchasing Request Form Template

This is a purchasing request form for collecting item/quantity/budget details, not a survey designed to explore employee experience or friction in the process. It's useful for operational intake but not for diagnosing where approval workflows break down or why employees abandon purchases.

잘하는 점

  • Simple, fast form builder well suited to routing purchase requests
  • Likely supports file uploads and approval-style fields typical of Jotform forms
  • Easy to embed in existing procurement intake workflows

아쉬운 점

  • Static form fields only — no adaptive follow-up questioning to surface friction points or workarounds
  • Designed to collect a request, not to measure satisfaction, pain points, or process sentiment
  • No mechanism to reconstruct a past purchase attempt or score response quality

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