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Health Insurance Plan Satisfaction & Claims Experience Survey

Measures how members feel about their health insurance plan—value for cost, network access, claims experience, and renewal intent—for health plans, brokers, or HR benefits teams. An AI follow-up interview reconstructs what actually happened the last time a member tried to use their coverage, surfacing friction that closed-ended ratings miss.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 14개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share feedback on your health insurance plan! Your responses are completely confidential and anonymized. Your honest answers help improve coverage and service. This should take about 8 minutes.

Q02
객관식필수

How do you get your current health insurance coverage?

  • Through my employer
  • Purchased on my own (marketplace/ACA or private)
  • Medicare
  • Medicaid
  • Through a spouse or family member's plan
  • Other
Q03
의견 척도필수

Overall, how satisfied are you with your current health insurance plan?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q04
매트릭스필수

How much do you agree with each statement about your plan?

6개 행 × 5개 열
  • My monthly premium is worth what I get in return
  • My deductible and out-of-pocket costs are reasonable
  • I have enough doctors and specialists in-network near me
  • My prescription drugs are covered at a reasonable cost
  • It's easy to understand what is and isn't covered
  • 외 1개
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
객관식필수

In the last 12 months, have you filed a medical claim or had a claim submitted on your behalf?

  • Yes
  • No
  • Not sure
Q06
평점 척도

If you filed a claim in the last 12 months, how easy was it to get that claim reviewed and paid correctly?

범위: 1 – 5
최소:Very difficult최대:Very easy
Q07
가격 민감도(Van Westendorp)필수

Thinking about your monthly premium for a comparable plan with similar coverage:

  • At what monthly premium would you start to question the quality or coverage of the plan because the price seems too low?
  • At what monthly premium would you consider this plan a bargain — great value for the money?
  • At what monthly premium would you consider this plan starting to get expensive, but you'd still consider it?
  • At what monthly premium would this plan be so expensive that you would not consider it at all?
Q08
최선·최악 선택형(MaxDiff)필수

When choosing or renewing a health plan, which factors matter most to you? Pick the most and least important each round.

  • Monthly premium cost
  • Deductible and out-of-pocket maximum
  • Size of the doctor/hospital network
  • Prescription drug coverage
  • Mental health and therapy coverage
  • Ease of getting claims approved
  • Customer service quality
  • Availability of telehealth options
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q09
AI 인터뷰

Reconstruct the respondent's most recent real experience trying to use their health insurance — booking a visit, filling a prescription, or filing a claim. Anchor on what happened step by step, whether it was resolved and how long it took, and any point where they got confused, delayed, or denied. If they said filing a claim was difficult, probe specifically what went wrong and what they wish had happened instead; if they haven't used their plan recently, ask what would make them hesitate to use it if they needed to.

Q10
객관식필수

At your next open enrollment or renewal opportunity, how likely are you to switch to a different health plan?

  • Very likely to switch
  • Somewhat likely to switch
  • Unlikely to switch
  • Not sure / no upcoming choice
Q11
의견 척도필수

How likely are you to recommend your health insurance plan to a friend or family member in a similar situation?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q12
객관식

Which age range do you fall into?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
객관식

How many people, including yourself, are covered under your health plan?

  • Just me
  • 2
  • 3-4
  • 5 or more
  • Prefer not to say
Q14
메시지

That's everything — thank you! Your responses will be combined with other members' feedback to identify where coverage, cost, or claims handling need to improve.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a satisfaction rating: a matrix question captures agreement across multiple plan dimensions (cost, network, service) in one structured block.
  • Directly measures the claims journey with a filed-claim screener and an ease-of-resolution rating, then uses an AI follow-up interview to reconstruct what actually happened the last time the member tried to use their coverage — surfacing friction that closed-ended ratings miss.
  • Includes pricing sensitivity (Van Westendorp) and a MaxDiff on renewal decision factors, giving benefits teams and brokers quantifiable trade-off data, not just satisfaction scores.
  • Combines renewal/switch intent and recommendation likelihood with demographics (age, household size, coverage source) for clean segmentation — and every AI probe follows a transparent, disclosed prompt rather than a black-box script.

QuestionPro

Health insurance coverage survey questions + sample questionnaire template

This is primarily a question-bank/guide page with a sample questionnaire on health insurance coverage and satisfaction, rather than a single fielding-ready survey object. It's useful as a reference for question wording but requires manual assembly into a live survey. QuestionPro is an established platform with broad distribution and analytics tooling.

잘하는 점

  • Large library of sample questions covering coverage, satisfaction, and plan features
  • Backed by a mature survey platform with standard analytics and distribution options
  • Content organized as a guide, useful for customizing question wording

아쉬운 점

  • Static closed-ended questions only — no adaptive AI follow-up that probes an individual's actual claims experience
  • No automated per-response quality scoring
  • No published, transparent AI prompt methodology since there is no AI interview component

SurveyMonkey

Do You Have Health Insurance? Survey Template

This template reads as a broader coverage-status survey (whether someone has insurance and basic plan details) rather than a deep satisfaction-and-claims-experience instrument. It's a ready-to-send template on a well-known platform, but the scope looks narrower than a dedicated satisfaction/claims/renewal study. Good for quick pulse checks, less suited to diagnosing specific friction points.

잘하는 점

  • Quick to deploy on a widely used, familiar survey platform
  • Simple format suitable for broad coverage-status screening
  • Standard reporting dashboard included

아쉬운 점

  • Static multiple-choice/rating format with no adaptive follow-up to reconstruct a real claims experience
  • Appears focused on coverage status rather than value-for-cost, network access, and renewal intent specifically
  • No automated quality scoring of open-ended responses or transparent AI prompt disclosure

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