QuestionPunkQuestionPunk
무료로 시작하기
모든 템플릿

Incident Communication Effectiveness Assessment

Evaluates stakeholder perceptions of incident communication timeliness, clarity, frequency, and helpfulness to identify priority improvements in crisis communication workflows.

이 템플릿 사용하기템플릿 더 둘러보기

샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 21개 · 약 10분
Q01
메시지

Thank you for taking the time to share your feedback on our incident communications. This survey asks about your experience receiving status updates during a recent incident. Your responses are confidential, will be reported only in aggregate, and will be used to improve how we communicate during future incidents. Participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. Estimated time: 10 minutes.

Q02
객관식

Were you affected by, or aware of, a recent service incident involving our product?

  • Yes
  • No
  • I'm not sure
Q03
드롭다운

Approximately when did you first become aware of this incident?

  • Within the last 24 hours
  • 1–3 days ago
  • 4–7 days ago
  • 8–14 days ago
  • 15–30 days ago
  • More than 30 days ago
Q04
드롭다운

Approximately how long after you first noticed the incident did you receive our first communication?

  • Within 15 minutes
  • 15–60 minutes
  • 1–3 hours
  • 3–6 hours
  • 6–12 hours
  • 12–24 hours
  • More than 24 hours
  • I don't recall
  • I never received an update
Q05
의견 척도

How would you rate the frequency of updates during the incident?

척도: 1 – 7
최소:Far too infrequent최대:Far too frequent
Q06
의견 척도

Overall, how helpful were the incident communications in allowing you to plan or take action?

척도: 1 – 7
최소:Not at all helpful최대:Extremely helpful
Q07
순위 매기기

Please rank the following communication improvements from most to least important to you.

  1. Faster initial notification
  2. More frequent updates during the incident
  3. Clearer, less technical language
  4. More detail on root cause
  5. Better estimated resolution timelines
  6. Actionable workarounds or mitigation steps
  7. More thorough post-incident summary
드래그하여 순위 지정
Q08
드롭다운

What best describes your primary role?

  • Engineering / Operations (e.g., SRE, DevOps)
  • Developer
  • Product Management
  • Customer Support
  • Security / Compliance
  • Executive / Leadership
  • Other
Q09
메시지

Thank you for sharing your feedback. Your responses will help us improve how we communicate during future incidents. We appreciate your time.

Q10
객관식

Through which channels did you receive incident updates? Select all that apply.

  • Email
  • SMS / Text
  • In-app message
  • Push notification
  • Status page
  • Social media
  • Phone call
  • Chat support
  • Community forum
  • Other
Q11
의견 척도

How clear and easy to understand was the first incident update you received?

척도: 1 – 7
최소:Not at all clear최대:Extremely clear
Q12
의견 척도

How well did our updates describe the impact of the incident on your work or service?

척도: 1 – 7
최소:Not at all well최대:Extremely well
Q13
의견 척도

Overall, how satisfied are you with how we communicated during this incident?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q14
장문형

What is one change that would most improve incident communications for you?

Q15
드롭다운

How long have you used our product or service?

  • Less than 3 months
  • 3–12 months
  • 1–3 years
  • More than 3 years
Q16
의견 척도

How well did our updates explain the cause of the incident?

척도: 1 – 7
최소:Not at all well최대:Extremely well
Q17
드롭다운

Compared to your expectations, how would you rate the incident communications?

  • Much worse than expected
  • Worse than expected
  • About as expected
  • Better than expected
  • Much better than expected
Q18
AI 인터뷰

We'd like to understand more about your experience with our incident communications. An AI moderator will ask a couple of follow-up questions based on your earlier responses.

Q19
드롭다운

Where are you primarily located?

  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East and Africa
  • Prefer not to say
Q20
의견 척도

How well did our updates provide an estimated resolution timeline?

척도: 1 – 7
최소:Not at all well최대:Extremely well
Q21
의견 척도

How well did our updates provide workarounds or steps you could take in the meantime?

척도: 1 – 7
최소:Not at all well최대:Extremely well

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Purpose-built for incidents, not generic communication: includes questions on incident awareness, channel mix, time-to-first-update, and specific ratings for clarity, frequency, impact, cause explanation, timeline estimates, and workarounds.
  • Includes an AI follow-up interview segment that can probe open-ended reactions to the incident communications in more depth than a fixed-question form allows.
  • Combines quantitative opinion-scale ratings, a ranking exercise on possible improvements, and an open-text question, plus role/tenure/location segmentation — giving both breadth and prioritization data in one template.
  • Ends with an expectations-comparison question and closing message, giving a structured before/after read on how communications landed versus stakeholder expectations.

Jotform

Communication Assessment Form Template

A general-purpose communication assessment form, not tailored to incident or crisis communication scenarios. It's a fielding-ready static form suitable for broad feedback collection but lacks any incident-specific question flow (channels used during an incident, time-to-notification, resolution timeline clarity, etc.).

잘하는 점

  • Easy drag-and-drop customization typical of Jotform's builder
  • Quick to deploy for general communication feedback
  • Free to use as a starting template

아쉬운 점

  • No incident-specific question set (channels, awareness timing, resolution/workaround clarity)
  • Static form with no adaptive AI follow-up probing
  • No automated per-response quality scoring or AI-generated reporting

QuestionPro

Company Communication Survey | Communication survey questions

This is a general internal company-communications evaluation template rather than one focused on incident or crisis events. It's a ready-to-field survey with standard communication questions, useful as a broad comparison point but not built around incident timelines, update frequency during an active issue, or resolution clarity.

잘하는 점

  • Backed by an established survey research platform with analytics dashboards
  • Likely offers a broad library of standard communication survey questions
  • Ready-to-field template requiring little setup

아쉬운 점

  • No incident-specific structure (channel tracking, time-to-first-update, cause/timeline clarity)
  • Fixed-question static survey with no adaptive AI interview follow-up
  • No transparent prompt methodology or automated quality scoring of open responses

설문을 공개할 준비가 되셨나요?

이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.

Use this template무료로 시작하기