Internal Knowledge Management Effectiveness Survey

Thanks for taking a few minutes on this! We're looking at how well our documentation, wiki, and knowledge base actually work for you day to day. Your responses are completely confidential and anonymized. Your honest experience helps us fix what's broken. About 5-6 minutes.

In a typical week, how often do you search internal documentation or a knowledge base to do your job?

• Daily or almost daily
• A few times a week
• About once a week
• A few times a month
• Rarely or never

When you need specific information to do your job, how easy is it to find something accurate?

Where do you most often go first when you need information you don't already know?

• Company wiki or knowledge base
• Shared drive or folder
• Asking a teammate directly
• Chat/Slack search
• Email search
• A manager or team lead
• Trial and error / figuring it out myself

How much do you agree with each statement about our current documentation and knowledge base?

Overall, how satisfied are you with our current knowledge management tool(s)?

In the last 3 months, how often have you added, corrected, or updated a document or wiki page yourself?

• Never
• Once
• A few times
• Regularly, it's part of my routine

Which of these improvements would help you most, and which would help you least?

• Better search functionality
• Clear ownership for each page
• More consistent formatting/templates
• Faster updates when things change
• Easier way to flag outdated content
• AI-assisted search or summaries
• Better onboarding to the tool itself
• Fewer duplicate or conflicting pages

Ask the respondent to walk through the most recent specific time they needed information and couldn't find it easily: what they were trying to do, where they looked first, how long it took, and what they ended up doing instead (asking a person, giving up, guessing). Probe for the actual business impact — delay, rework, wrong answer given to a customer — not just frustration. If they say finding information is easy, ask what makes their team's documentation better than others they've encountered.

What stops you from contributing more to shared documentation? Select all that apply.

• Not enough time
• Unclear where or how to add content
• Not sure my input is 'official' enough
• No recognition or incentive to do it
• Past edits got overwritten or ignored
• Don't know who to check with before publishing

How likely are you to recommend our current knowledge management tool to a new colleague joining your team?

Which department or team are you part of?

• Engineering / IT
• Operations
• Sales
• Customer Support
• Marketing
• HR / People
• Finance
• Prefer not to say

How long have you been with the organization?

• Less than 6 months
• 6 months to 2 years
• 2 to 5 years
• More than 5 years
• Prefer not to say

That's everything, thank you! Your answers, along with everyone else's, will directly shape how we prioritize fixes to our documentation and knowledge base this quarter.