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Freight Quote Request Experience Survey

Captures how shippers rate the speed, accuracy, and clarity of freight quotes they received, using allocation and prioritization questions plus an AI follow-up that digs into why a quote was accepted, negotiated, or lost to a competitor.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share feedback on your recent freight quote request. Your input helps us quote faster and more accurately. Your responses are completely confidential and anonymized. About 5 minutes.

Q02
객관식필수

How did you request this freight quote?

  • Phone call
  • Email
  • Online quote form
  • Sales rep visit
  • Other
Q03
의견 척도필수

How quickly did you receive the quote after requesting it?

척도: 1 – 7
최소:Much slower than expected최대:Much faster than expected
Q04
매트릭스필수

Rate the quote on each of the following:

5개 행 × 5개 열
  • Price competitiveness
  • Clarity of line items
  • Accuracy vs. final invoice
  • Ease of understanding transit time
  • Responsiveness to questions
열: Poor · Fair · Good · Very good · Excellent
Q05
점수 배분필수

When choosing between freight quotes, how do you split 100 points across what matters most to you?

  • Total price
  • Transit time
  • Carrier reliability
  • Ease of booking/communication
  • Flexibility on service level
100점 배분
Q06
객관식필수

What did you do after receiving this quote?

  • Accepted it as-is
  • Negotiated and then accepted
  • Compared with other carriers before deciding
  • Declined it
  • Still deciding
Q07
AI 인터뷰

Reconstruct the respondent's actual decision path for this specific quote: what price or terms they expected going in, what stood out (good or bad) about how the quote was communicated, and what ultimately drove their decision to accept, negotiate, or walk away. If they compared other carriers, probe what the winning or losing factor was. If they're still deciding, probe what would tip them one way or the other.

Q08
의견 척도필수

How likely are you to request a quote from us again for future shipments?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
장문형

Is there anything about the quoting process that would make it easier to say yes next time?

Q10
객관식

What industry is your business primarily in?

  • Manufacturing
  • Retail/E-commerce
  • Food & Beverage
  • Construction
  • Distribution/Wholesale
  • Other
  • Prefer not to say
Q11
객관식

Roughly how many shipments does your company move per month?

  • 1-5
  • 6-20
  • 21-50
  • More than 50
  • Prefer not to say
Q12
메시지

Thank you for sharing your feedback! We'll use it to speed up and sharpen how we quote your future shipments.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a dedicated AI follow-up interview that reconstructs the respondent's actual decision path — why a quote was accepted, negotiated, or lost to a competitor — not just a static rating
  • Uses a constant-sum allocation question to force respondents to trade off price, speed, and clarity against each other rather than rating each in isolation
  • Pairs an opinion-scale speed check with a full matrix rating of the quote so you get both a quick pulse and a structured breakdown
  • Closes with an open-ended question on what would make it easier to say yes next time, giving qualitative texture that a plain form can't capture

SurveySparrow

Freight Quote Form Template | Shipping Quote Request

This is a fielding-ready form template aimed at collecting freight quote requests, built on SurveySparrow's conversational form format. It's structured around intake fields rather than post-quote experience feedback, so it serves a different stage of the shipping journey than an experience survey. Good for capturing quote requests, but not built to probe why a shipper accepted, negotiated, or walked away.

잘하는 점

  • Conversational, chat-style form format that can feel less clunky than a static form
  • Purpose-built for the freight/shipping quote use case
  • Likely supports basic branching and standard form field types

아쉬운 점

  • No adaptive AI follow-up to dig into the reasoning behind a shipper's decision
  • No indication of automated quality scoring on open-ended responses
  • Appears focused on quote intake rather than post-quote experience or win/loss analysis

Typeform

Freight Quote Form Template

Typeform's template is a polished, fielding-ready form for requesting freight quotes, using its signature one-question-at-a-time interface. Like SurveySparrow's version, it's oriented toward the quote request itself rather than surveying satisfaction with a quote already received. It's a solid intake tool but not designed to explore acceptance, negotiation, or loss-to-competitor reasoning.

잘하는 점

  • Clean, well-known one-question-at-a-time UX that tends to have low drop-off
  • Easy to customize branding and question wording
  • Mobile-friendly and widely adopted for lead-gen style forms

아쉬운 점

  • No adaptive AI interviewing — follow-up questions are pre-scripted, not generated from the respondent's actual answer
  • No built-in per-response quality scoring or automated analysis report
  • Static logic branching only, so it can't reconstruct a nuanced decision path the way a live AI probe can

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