Q01
메시지
모든 템플릿
Installation Service Quality & Technician Experience Survey
Measures how customers experienced a recent installation job — scheduling ease, technician professionalism, first-time-right completion, and value for price — with an AI follow-up that digs into what actually went wrong (or right) during the visit. Built for home services, appliance, flooring, HVAC, solar, and similar installation businesses.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 12개 · 약 7분
Q02
객관식필수
What type of installation did you have done?
- Appliance
- Flooring
- HVAC / heating & cooling
- Solar panels
- Windows or doors
- Cabinetry or fixtures
- Other
Q03
의견 척도필수
How easy was it to schedule your installation appointment?
척도: 1 – 5
최소:Very difficult최대:Very easy
Q04
매트릭스필수
Thinking about the technician(s) who did the installation, how would you rate each of the following?
4개 행 × 5개 열
- Punctuality (arrived on time or gave notice)
- Professionalism and courtesy
- Care taken with your home or property
- Clarity of explanation about the work being done
열: Poor · Fair · Good · Very good · Excellent
Q05
객관식필수
Was the installation completed correctly on the first visit?
- Yes, done right the first time
- No, a follow-up visit was needed and it's now resolved
- No, and the issue is still unresolved
Q06
평점 척도필수
Overall, how would you rate the quality of the finished installation?
범위: 1 – 5
최소:Very poor최대:Excellent
Q07
의견 척도필수
How fair was the price you paid for the quality of work delivered?
척도: 1 – 5
최소:Very unfair최대:Very fair
Q08
의견 척도필수
How likely are you to recommend (Replace with company name) to a friend or colleague who needs a similar installation?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
AI 인터뷰
Reconstruct the specific moments that shaped this respondent's experience: what the technician did well or poorly, and exactly what happened during the visit. If they said the job needed a follow-up visit or is still unresolved, anchor on that — ask what went wrong, how it was (or wasn't) communicated, and what would have prevented it. If they rated everything highly, probe for the one detail that stood out as memorable so it can be reinforced in training.
Q10
객관식필수
How likely are you to use (Replace with company name) again for a future installation?
- Definitely will
- Probably will
- Not sure
- Probably won't
- Definitely won't
Q11
객관식
Which best describes the property where the installation took place?
- Own home
- Rental (I'm the tenant)
- Rental (I'm the landlord/property manager)
- Business or commercial property
- Prefer not to say
Q12
메시지
That's everything — thank you for the detailed feedback! Your responses go directly to our operations and training team to improve future installations.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Goes beyond fixed-scale questions with an AI follow-up interview that reconstructs the specific moments that shaped the customer's experience — what went right or wrong during the visit, not just a rating
- Covers the full installation journey in one flow: scheduling ease, per-technician professionalism ratings via a matrix question, first-time-right completion, finished-work quality, and price fairness
- Segments respondents by installation type and property type so results can be broken down by job category (appliance, flooring, HVAC, solar, etc.)
- Automated per-response quality scoring and an auto-generated report mean teams get structured findings without manually reading every open-ended comment
QuestionPro
Installation Services Survey TemplateThis is a directly comparable, purpose-built installation services survey template covering similar ground (scheduling, technician performance, satisfaction). It's a static question set meant to be customized and fielded through QuestionPro's broader survey platform. No indication of adaptive follow-up questioning or per-response quality scoring.
잘하는 점
- Purpose-built specifically for installation service businesses, matching the target use case closely
- Backed by an established survey platform with broad customization and distribution tooling
- Likely includes standard satisfaction and process-quality question types out of the box
아쉬운 점
- Fixed question list with no adaptive AI follow-up to probe what actually happened during the visit
- No published methodology showing how questions or scoring logic were derived
- No mention of voice-based interviewing or automated per-response quality scoring
SurveySparrow
Service Quality Questionnaire TemplateThis is a general-purpose service quality feedback template, not tailored to installation jobs specifically, so it would need significant customization to capture technician-visit or first-time-right details. It's presented as a ready-to-use form rather than an installation-industry-specific survey. Useful as a broad benchmark for service quality wording, but lacks installation-specific structure.
잘하는 점
- Generic service quality framing that's easy to adapt across many service industries
- Comes from a platform known for conversational-style form UX
- Likely quick to launch for teams wanting a simple satisfaction check
아쉬운 점
- Not tailored to installation-specific moments like scheduling, first-time-right completion, or technician-level ratings
- Static question flow with no adaptive AI follow-up to dig into what went wrong or right
- No automated quality scoring or transparent prompt methodology mentioned
설문을 공개할 준비가 되셨나요?
이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.