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Cheque Book Request Experience Survey

Measures how easy, fast, and reliable the cheque book request process is — from channel choice to delivery — for customers of a bank or credit union. An AI follow-up interview digs into the specific moment where the process felt slow or confusing, surfacing fixes that closed-ended ratings alone would miss.

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샘플 질문

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질문 14개 · 약 7분
Q01
메시지

Thanks for taking a moment to share your experience requesting a cheque book from us! Your responses are completely confidential and anonymized. This will take about 8 minutes and helps us fix the parts of the process that waste your time.

Q02
객관식필수

How did you request your most recent cheque book?

  • Bank branch, in person
  • Mobile banking app
  • Internet/online banking
  • Phone banking / call centre
  • ATM
  • Other
Q03
의견 척도필수

How easy was it to submit that request?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q04
객관식필수

How long did it take from your request to receiving the cheque book?

  • Same day
  • 2-3 business days
  • 4-7 business days
  • More than a week
  • I haven't received it yet
Q05
평점 척도필수

How satisfied were you with how the cheque book was delivered or made available for collection?

범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q06
객관식

Why did you need a new cheque book? Select all that apply.

  • Ran out of cheques
  • Cheque book was lost or stolen
  • Business or rent payments
  • Legal, government, or formal requirement
  • Kept as a backup payment method
  • Other
Q07
숫자

Roughly how many cheques have you written in the last 3 months?

Q08
매트릭스필수

Rate your experience with the following parts of the cheque book request process.

4개 행 × 5개 열
  • Instructions were clear about how to request one
  • Staff or app support was helpful
  • You were kept informed of the request status
  • The cheque book arrived intact and secure
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
의견 척도필수

How likely are you to request another cheque book in the next 12 months rather than switch to a digital payment method?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q10
AI 인터뷰

Reconstruct exactly what happened during this respondent's cheque book request, focusing on any step they rated as slow, confusing, or unsatisfying. Ask them to walk through the moment things went wrong (or right) in their own words, what channel-specific friction they hit (branch queue, app error, unclear status), and what would have made the process feel effortless. If they say they no longer need cheque books at all, probe what would replace them completely.

Q11
객관식

What would most likely make you stop using cheque books altogether?

  • Wider merchant/landlord acceptance of digital transfers
  • Faster, simpler request process wouldn't change this
  • Employer or counterpart requiring digital payment
  • Nothing — I expect to keep using them
  • Other
Q12
객관식

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
객관식

How long have you been a customer with us? (Template note: replace 'us' with your institution's name before launching.)

  • Less than 1 year
  • 1-3 years
  • 4-10 years
  • More than 10 years
  • Prefer not to say
Q14
메시지

That's everything — thank you for the detailed feedback! Your answers go directly to the team responsible for making cheque book requests faster and less of a hassle.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes an AI follow-up interview that reconstructs exactly what happened during the respondent's cheque book request, surfacing the specific moment it felt slow or confusing rather than just a satisfaction score
  • Combines closed-ended measures (channel used, time-to-delivery, satisfaction rating, a matrix rating each stage of the process) with open-ended AI probing for a fuller diagnostic picture
  • Captures behavioral and attitudinal context beyond the transaction itself — reason for request, cheque usage frequency, likelihood to reorder vs. switch to digital payments, and what would make them abandon cheque books entirely
  • Auto-generates a report from responses, with transparent prompts showing exactly what the AI asked and why

SurveySparrow

Cheque Book Request Form Template

This is a directly comparable, fielding-ready template covering the same core topic — requesting a cheque book from a bank or credit union. It appears structured as a straightforward request/feedback form rather than a diagnostic survey built to dig into where friction occurs. Good for quick data collection, but the page gives no indication of adaptive questioning or root-cause discovery.

잘하는 점

  • Purpose-built template specifically for cheque book requests, so no setup from a generic form is needed
  • Likely fast to deploy given SurveySparrow's conversational form format
  • Fits within a broader banking/finance template library, suggesting some domain familiarity

아쉬운 점

  • No adaptive AI follow-up interview — respondents can't be probed further on where the process specifically broke down
  • No indication of automated per-response quality scoring to flag low-effort or unreliable answers
  • No transparent, publishable prompt methodology showing how deeper questions (if any) are generated

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