Photo Upload Experience & Friction Survey

Thanks for taking a few minutes to tell us about your recent photo upload experience. Your responses are completely confidential and anonymized. There are no right or wrong answers — we just want to understand what worked and what didn't. About 4-5 minutes.

What were you uploading photos for most recently? (Template note: replace with your own list of upload flows before launching, e.g. product listing, rental application, insurance claim, ID verification.)

• Selling or listing an item
• Renting or booking a property
• Filing an insurance claim
• Verifying my identity or account
• Proof of delivery or condition
• Other

What did you use to take and upload the photos?

• Phone camera, uploaded right away
• Phone gallery (photos taken earlier)
• Desktop or laptop with a camera/scanner
• Someone else took the photos for me

Overall, how easy was it to upload the photos that were required?

Did you run into any of the following while uploading? Select all that apply.

• File was rejected for size or format
• Photo was flagged as too blurry or low quality
• Upload was slow or timed out
• Instructions on what to photograph were unclear
• Had to retake or re-upload more than once
• Lost my progress and had to start over

How much do you agree with each statement about the upload process?

About how many attempts did it take before all your photos were successfully accepted? (Enter 1 if it worked on the first try.)

Reconstruct the respondent's most recent photo upload attempt step by step: what device and app or site they used, exactly where it slowed down or failed, and how they resolved it (retook the photo, gave up, contacted support, etc.). Anchor on their ease rating and any issues they flagged — if they rated it 'very difficult' or reported a rejection/timeout, dig into the specific error or moment of confusion and what instructions or feedback would have prevented it. If they had no issues, ask what specifically made it feel effortless so we know what to protect.

What is one change that would make uploading photos easier next time?

How often do you upload photos for tasks like this (any platform)?

• Multiple times a week
• A few times a month
• A few times a year
• This was my first time
• Prefer not to say

Which age range do you fall into?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

That's everything — thank you! Your answers will go directly into a report on where our photo upload process creates friction, so we can make it faster and clearer.