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모든 템플릿

Auto Repair & Dealership Service Trust Survey

Measures how customers experience estimate transparency, timeliness, and work quality at your service department or repair shop, and how those add up to trust. An AI follow-up digs into the specific moment — often around cost or communication — where trust was won or lost.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 14개 · 약 7분
Q01
메시지

Thanks for bringing your vehicle in! We'd love to hear how your recent service visit went — it takes about 8 minutes and helps us fix what's not working for customers. Your responses are completely confidential and anonymized.

Q02
객관식필수

What type of visit was this?

  • Routine maintenance (oil change, tires, inspection)
  • Scheduled repair (known issue)
  • Unscheduled/drop-in repair
  • Warranty or recall work
  • Other
Q03
객관식필수

Before any work began, did the shop give you a written estimate and explain what it covered?

  • Yes, clearly explained
  • Yes, but not explained well
  • I got a verbal estimate only
  • No estimate was given
Q04
의견 척도필수

How closely did the final bill match the estimate you were given?

척도: 1 – 5
최소:Final cost was much higher최대:Matched exactly
Q05
객관식필수

Did you experience any charges you weren't told about in advance?

  • No, everything was disclosed upfront
  • Yes, minor unexpected charges
  • Yes, significant unexpected charges
Q06
의견 척도필수

Was your vehicle ready at the time you were originally promised?

척도: 1 – 5
최소:Much later than promised최대:Exactly on time or early
Q07
평점 척도필수

How would you rate the quality of the work — was the issue fixed correctly on this visit?

범위: 1 – 5
최소:Not fixed / still an issue최대:Fixed perfectly
Q08
매트릭스필수

How much do you agree with the following about your visit?

4개 행 × 5개 열
  • Staff communicated clearly in language I understood
  • I felt pressured to approve extra work
  • The waiting area and facility were clean and comfortable
  • Pricing felt fair for the work performed
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
의견 척도필수

How likely are you to recommend this shop/dealership service department to a friend or family member?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q10
AI 인터뷰

Reconstruct the specific moment in this visit that most shaped the respondent's trust in the shop — anchor on whether it involved the estimate, an unexpected charge, communication, or the quality of the repair itself. If they reported an estimate mismatch or unexpected charges, probe exactly what was added, whether it was explained before or after the fact, and how the shop handled their reaction. If everything went smoothly, ask what specifically made them feel confident rather than just satisfied.

Q11
객관식

How often do you have this vehicle serviced at this location?

  • This was my first visit
  • Every 1-2 visits go here
  • Most or all of my visits go here
  • This was a one-time emergency stop
Q12
드롭다운

How old is the vehicle you had serviced?

  • Less than 1 year
  • 1-3 years
  • 4-7 years
  • 8-12 years
  • Over 12 years
  • Prefer not to say
Q13
객관식

Which age range do you fall into?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
메시지

That's everything — thank you for the honest feedback! Your responses go directly to our service management team to improve estimate transparency, turnaround time, and repair quality.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes explicit estimate-transparency questions (written estimate given, final bill match, surprise charges) rather than a single generic satisfaction item
  • Pairs quantitative timeliness and quality-of-repair ratings with a matrix agreement block, then an AI follow-up that reconstructs the specific moment where trust was won or lost
  • Segments responses by visit type, service frequency, and vehicle age so a shop can see which customer segments are most at risk
  • Ends in an auto-generated report, unlike static question banks that require manual analysis

QuestionPro

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

This page reads as a sample questionnaire and question-bank guide for automobile service evaluation, with an associated template usable inside QuestionPro's builder. It covers general service satisfaction themes but the public page itself is closer to a curated question list than a polished, ready-to-field customer trust survey. Useful as a question-idea reference rather than a deep diagnostic instrument.

잘하는 점

  • Backed by an established survey platform with logic, distribution, and reporting tools
  • Covers broad automobile service satisfaction themes that can be customized
  • Question bank format makes it easy to cherry-pick items for a quick internal survey

아쉬운 점

  • Static multiple-choice/rating questions only — no adaptive AI follow-up that probes the specific moment behind a low or high score
  • No voice AI interview option for capturing verbal detail on cost or communication issues
  • No visible automated per-response quality scoring or transparent prompt methodology

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