Q01
메시지
모든 템플릿
Post-Stay Hotel Guest Experience Survey
Captures how guests rated check-in, room quality, staff, and value after a recent stay, plus their likelihood to recommend and rebook. An AI follow-up interview digs into the real story behind their score — what made or broke the stay — so hotel teams get specifics, not just star ratings.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 12개 · 약 7분
Q02
객관식필수
What was the primary purpose of your recent stay?
- Business
- Leisure/vacation
- Special event (wedding, conference, etc.)
- Extended stay/relocation
- Other
Q03
의견 척도필수
Overall, how satisfied were you with your stay?
척도: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q04
매트릭스필수
Please rate the following aspects of your stay.
6개 행 × 5개 열
- Check-in/check-out process
- Room cleanliness
- Staff friendliness and helpfulness
- In-room comfort (bed, temperature, noise)
- Amenities (gym, pool, breakfast, etc.)
- 외 1개
열: Poor · Fair · Good · Very good · Excellent
Q05
의견 척도필수
How likely are you to recommend this hotel to a friend or colleague?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q06
객관식필수
Did you experience any problems during your stay?
- No problems
- Yes — it was resolved to my satisfaction
- Yes — it was not resolved
- Yes — but I didn't report it
Q07
AI 인터뷰
Reconstruct the specific moment or detail that most shaped this guest's satisfaction and recommendation score — was it the room, staff interaction, a problem, or something else? If they reported an unresolved or unreported problem, get the full story: what happened, whether/how staff were involved, and what resolution they expected. If their score was high, find out what specifically stood out as memorable so it can be reinforced.
Q08
최선·최악 선택형(MaxDiff)
Which of these would most improve your next stay at this hotel?
- Faster check-in/check-out
- More in-room amenities
- Better food and beverage options
- More responsive staff
- Lower pricing or better value
- Faster, more reliable wifi
- Quieter rooms
- More flexible cancellation policy
세트별 최선·최악 선택최선:Would improve my stay the most최악:Would improve my stay the least
Q09
객관식필수
How likely are you to book with this hotel again?
- Definitely will
- Probably will
- Not sure
- Probably not
- Definitely not
Q10
객관식
How did you book this stay?
- Directly through hotel website/app
- Online travel agency (e.g., Expedia, Booking.com)
- Travel agent
- Corporate travel booking
- Walk-in
- Other
Q11
객관식
Which age range do you fall into?
- Under 25
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q12
메시지
That's everything — thank you for sharing your experience! Your responses go directly to the property team and help shape training, amenities, and service improvements.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Includes an AI follow-up interview that reconstructs the specific moment or detail that shaped the guest's satisfaction, going beyond star ratings to the actual story
- Combines quantitative measures (opinion scale satisfaction, likelihood to recommend, likelihood to rebook, matrix ratings of check-in/room/staff/value) with qualitative depth in one flow
- Uses a max-diff question to prioritize which improvements would matter most for a guest's next stay, not just flag generic problems
- Automated per-response quality scoring and an auto-generated report mean hotel teams get structured, actionable output without manually reading every transcript
Jotform
Hotel Feedback Form TemplateA static, drag-and-drop feedback form covering typical stay-quality questions, built for quick deployment and easy customization. It's a fielding-ready template but relies entirely on fixed questions with no mechanism to probe deeper into any given answer.
잘하는 점
- Fielding-ready with drag-and-drop customization
- Likely integrates with Jotform's broader form ecosystem (notifications, storage, widgets)
- Easy to brand and deploy quickly
아쉬운 점
- No adaptive follow-up questioning — every guest sees the same fixed question set regardless of their answers
- No mechanism to surface the specific story or moment behind a low or high score
- No published methodology on how questions are validated or scored
SurveyMonkey
Hotel Survey TemplateA standard hotel satisfaction survey template built on SurveyMonkey's established survey infrastructure, likely covering stay ratings and recommendation intent. It's a ready-to-field template but is limited to static question logic rather than conversational depth.
잘하는 점
- Backed by SurveyMonkey's mature survey platform and analytics dashboard
- Likely supports basic skip logic and benchmarking features
- Easy distribution across common channels
아쉬운 점
- No AI-driven follow-up interview to dig into the reasoning behind a rating
- No automated quality scoring of individual open-text responses
- No voice-based interview option for guests who prefer speaking over typing
Typeform
Hotel Feedback Form TemplateA conversational-style, one-question-at-a-time feedback form in Typeform's signature format, covering standard post-stay satisfaction topics. It offers a polished respondent experience but the conversational feel is presentational, not an actual adaptive AI interview.
잘하는 점
- Polished, one-question-at-a-time conversational UI that feels less like a form
- Simple to customize visually to match hotel branding
- Good completion-rate reputation for short surveys
아쉬운 점
- Conversational styling is not the same as adaptive AI follow-up questioning — logic branches are pre-set, not generated from the guest's actual response
- No guided task or screen-share capability
- No automated per-response quality scoring or auto-generated report
설문을 공개할 준비가 되셨나요?
이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.