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E-Commerce Event Satisfaction & NPS Survey

Measures attendee satisfaction, Net Promoter Score, session quality, and logistics for e-commerce conferences, webinars, and trade shows to inform future event planning.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 19개 · 약 9분
Q01
메시지

Welcome! Thank you for attending our event. This short survey (approximately 5–7 minutes) asks about your experience so we can improve future events. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we simply want your honest opinions. Participation is voluntary and you may stop at any time.

Q02
객관식

How did you participate in this event?

  • In person
  • Live online
  • Hybrid (both in-person and online)
  • Not sure
Q03
의견 척도

Overall, how satisfied were you with this event?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q04
객관식

Which session formats were most valuable to you? (Select up to 3)

  • Keynotes
  • Panels
  • Workshops
  • Product demos
  • Case studies
  • Networking sessions
  • Live Q&A
  • Expo/booths
  • Other (please specify)
Q05
의견 척도

How satisfied were you with the registration and check-in process?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q06
의견 척도

How likely are you to recommend this event to a colleague in e-commerce?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
장문형

What worked particularly well for you at this event?

Q08
객관식

Which functions best describe your role? (Select up to 2)

  • Marketing
  • Merchandising
  • Product management
  • Engineering/IT
  • Data/Analytics
  • Operations/Logistics
  • Customer service/support
  • Sales/Business development
  • Finance
  • Founder/Executive
  • Other (please specify)
Q09
메시지

Thank you for taking the time to share your feedback! Your responses will directly inform how we plan and improve future events.

Q10
의견 척도

How would you rate the relevance of session topics to your work?

척도: 1 – 7
최소:Not at all relevant최대:Extremely relevant
Q11
의견 척도

How satisfied were you with the venue or virtual platform?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q12
AI 인터뷰

Based on your responses, we'd love to learn more about your event experience—particularly what could be improved. Please share your thoughts and our AI moderator will ask a couple of brief follow-up questions.

Q13
드롭다운

What is your age group?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q14
의견 척도

How would you rate the quality of the speakers and presenters?

척도: 1 – 7
최소:Very poor최대:Excellent
Q15
의견 척도

How satisfied were you with event communication and scheduling?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q16
드롭다운

In which region are you based?

  • North America
  • Latin America
  • Europe
  • Middle East & North Africa
  • Sub-Saharan Africa
  • South Asia
  • East Asia & Pacific
  • Australia & New Zealand
  • Prefer not to say
Q17
의견 척도

How actionable was the content you encountered at this event?

척도: 1 – 7
최소:Not at all actionable최대:Extremely actionable
Q18
의견 척도

How satisfied were you with the networking opportunities at this event?

척도: 1 – 7
최소:Not at all satisfied최대:Extremely satisfied
Q19
드롭다운

Approximately how many sessions did you attend?

  • 0 (none)
  • 1–2
  • 3–5
  • 6–10
  • 11–15
  • More than 15

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

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다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes an AI follow-up interview question that adapts based on attendees' prior answers, going beyond fixed-choice event surveys to probe specifics about session quality or logistics complaints
  • Combines standard NPS and satisfaction opinion-scale questions with structured screening (participation type, sessions attended, role, region) for segmented reporting
  • Automated per-response quality scoring and auto-generated reports mean event teams get analysis-ready output instead of raw export data to manually tabulate
  • Transparent prompts show exactly what the AI follow-up asks and why, so event organizers can audit question wording before fielding

Jotform

Event Satisfaction Survey Form Template

A ready-to-use, drag-and-drop form template covering standard event satisfaction questions. It's fielding-ready out of the box and benefits from Jotform's broad form-builder ecosystem, but the question set is fixed once deployed. No mention of adaptive follow-up or automated response scoring.

잘하는 점

  • Quick to deploy with drag-and-drop customization
  • Part of a large, mature form-template library
  • Broad integrations typical of Jotform's platform

아쉬운 점

  • Static question set with no adaptive AI follow-up probing
  • No indication of automated quality scoring of responses
  • No published methodology or transparent prompt logic (not applicable to a static form)

Typeform

Event Satisfaction Survey Template

A conversational, one-question-at-a-time survey template known for polished UX and high completion rates. It's fielding-ready, but like other form builders it presents a fixed question flow rather than dynamically generated follow-ups. No stated capability for voice interviews or per-response scoring.

잘하는 점

  • Strong conversational UI known for higher completion rates
  • Fielding-ready template with visual customization
  • Easy embedding and sharing

아쉬운 점

  • No adaptive AI interviewing — question order/logic is pre-set (basic branching only)
  • No automated per-response quality scoring
  • No voice AI interview option

QuestionPro

Event planning evaluation survey template + questionnaire

This page blends a sample questionnaire with survey-design guidance, functioning partly as an educational resource alongside a template. It offers a solid question bank for event planning evaluation, but appears to require manual setup rather than an adaptive interview experience. No evidence of AI-driven follow-up or scoring.

잘하는 점

  • Combines question examples with guidance on survey design
  • Covers general event-planning evaluation angles
  • Backed by QuestionPro's broader survey platform features

아쉬운 점

  • Static questionnaire — no adaptive AI follow-up interview
  • No automated quality scoring of open-ended responses
  • Page functions partly as a guide/article rather than a purely fielding-ready template

SurveyMonkey

Event Planning Survey: Questions & Template

This page pairs a template with question-writing advice, useful for teams building their own event survey from scratch. It's a credible, well-known survey tool, but the offering is a fixed question template rather than an AI-adaptive interview. No mention of voice interviews or automated per-response scoring.

잘하는 점

  • Combines template with practical question-writing guidance
  • Backed by SurveyMonkey's established survey infrastructure
  • Easy to customize for different event types

아쉬운 점

  • No adaptive AI follow-up — questions are static once published
  • No automated quality scoring of responses
  • No voice AI interview capability

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