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Auto Service Center Visit Evaluation Survey

Captures how satisfied customers are with a recent vehicle service or repair visit — covering communication, wait time accuracy, price transparency, and repair quality — plus an AI follow-up that reconstructs what really happened when an issue wasn't fixed the first time. Built for dealership service departments and independent repair shops tracking retention and trust.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 14개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to tell us about your recent visit to our service center! Your feedback helps us fix what's not working. Your responses are completely confidential and anonymized. This should take about 8 minutes.

Q02
객관식필수

What was the primary reason for your most recent visit to this service center?

  • Routine maintenance (oil change, tire rotation, etc.)
  • Diagnostic or repair for a specific problem
  • Warranty or recall service
  • Scheduled inspection
Q03
객관식필수

Was your vehicle's issue fully resolved during that visit?

  • Yes, fully resolved
  • No, I had to bring it back
  • Partially resolved, still experiencing issues
  • Not applicable (routine maintenance only)
Q04
의견 척도필수

Overall, how satisfied were you with this service visit?

척도: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q05
매트릭스필수

Please rate the following aspects of your visit.

5개 행 × 5개 열
  • Clarity of communication from the service advisor
  • Accuracy of the time estimate you were given
  • Cleanliness and organization of the facility
  • Transparency of pricing before work began
  • Quality of the repair or maintenance work
열: Poor · Fair · Good · Very good · Excellent
Q06
의견 척도필수

How likely are you to recommend this service center to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
객관식

How would you describe the price you paid relative to the value you received?

  • Much higher than expected
  • Somewhat higher than expected
  • About what I expected
  • Somewhat lower than expected
  • Much lower than expected
Q08
최선·최악 선택형(MaxDiff)필수

When choosing where to get your vehicle serviced, which of these matters most and which matters least to you?

  • Price of service
  • Convenient location
  • Ease of scheduling an appointment
  • Trust in the technicians' expertise
  • Clear communication throughout the visit
  • Speed of service
  • Warranty or guarantee on work
  • Loyalty or rewards program
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q09
AI 인터뷰

Reconstruct exactly what happened during this respondent's service visit, anchored on their satisfaction rating and resolution status. If the issue wasn't resolved on the first visit, walk through what was diagnosed, what was actually fixed, how many trips it took, and how the shop communicated during that process. If price felt higher than expected, probe whether that was due to unexpected add-ons, unclear estimates, or the final bill not matching what was quoted.

Q10
객관식필수

How likely are you to return to this service center for your next vehicle service?

  • Definitely will return
  • Probably will return
  • Not sure
  • Probably will not return
  • Definitely will not return
Q11
객관식필수

Approximately how old is the vehicle you had serviced?

  • Less than 1 year
  • 1-3 years
  • 4-6 years
  • 7-10 years
  • More than 10 years
Q12
객관식

Which age range best describes you?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
객관식

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
메시지

That's everything — thank you! Your feedback goes directly to our service team and helps us improve how we communicate, price, and get repairs right the first time.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes an AI follow-up interview that reconstructs exactly what happened when a repair issue wasn't fixed the first time, going beyond a static satisfaction score
  • Covers wait time accuracy and price transparency alongside a full matrix rating of visit aspects, giving service departments a structured diagnostic view
  • Pairs quantitative satisfaction and recommendation (NPS-style) scores with a max-diff exercise on what matters most when choosing a repair shop
  • Closes with return-likelihood and demographic questions plus an automated report, so retention risk can be segmented by vehicle age and customer profile

QuestionPro

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

This is a pre-built sample questionnaire covering common automobile service satisfaction topics, presented as a static template within QuestionPro's broader survey platform. It's fielding-ready in the sense that it's a downloadable/importable question set, but it relies on fixed questions rather than adaptive probing. Good for shops wanting a quick standard survey without deeper root-cause investigation.

잘하는 점

  • Directly targeted at automobile service evaluation, matching the same use case
  • Backed by an established, full-featured survey platform with broad question-type support
  • Likely includes standard satisfaction and service-quality question sets similar to industry norms

아쉬운 점

  • Static question list with no adaptive AI follow-up to probe why an issue wasn't resolved
  • No voice AI interview or guided screen-share task option
  • No transparent, publishable prompt methodology or automated per-response quality scoring

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