Debit Card Usage & Satisfaction Survey

Thanks for sharing your experience with your debit card! Your responses are completely confidential and anonymized. This short survey looks at how you actually use it day-to-day and where it could work better for you. It takes about 5 minutes.

In the last 30 days, how often did you use your debit card to pay for something (in-store, online, or through a mobile wallet)?

• Not at all
• 1-3 times
• 4-10 times
• 11-20 times
• More than 20 times

Thinking about all your everyday spending last month, roughly how did it split across these payment methods?

• Debit card
• Credit card
• Cash
• Mobile wallet (e.g. Apple Pay, Google Pay)
• Buy now, pay later

How much do you agree with each statement about your debit card?

Which of these debit card features matter most to you, and which matter least?

• Cashback on purchases
• No foreign transaction fees
• Real-time spending notifications
• Higher daily ATM withdrawal limit
• Freeze/unfreeze the card instantly in the app
• Virtual card number for online purchases
• Budgeting and spending insights in the app
• Fast replacement for a lost or stolen card

In the last 90 days, did you experience any of the following with your debit card?

• A transaction was declined unexpectedly
• I was charged a fee I didn't expect
• I noticed unauthorized or suspicious activity
• My card was lost, stolen, or compromised
• None of these

How likely are you to recommend your debit card to a friend or family member?

If the respondent reported a declined transaction, unexpected fee, or suspicious activity, get the full story: what they were trying to do, how the bank responded, how long it took to resolve, and how it affected their trust. If they reported no issues, probe what specifically drives their recommendation score by anchoring on one concrete recent moment using the card. Always close by asking what single change would most improve their day-to-day experience with the card.

Rank how you prefer to manage your debit card day-to-day, from most to least preferred.

1. Mobile banking app
2. Bank website on a computer
3. Calling customer service
4. Visiting a branch
5. Text/SMS alerts

Which age range do you fall into?

• Under 25
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

How long have you banked with the institution that issues this debit card?

• Less than 1 year
• 1-3 years
• 4-7 years
• 8+ years
• Prefer not to say

That's everything — thank you! Your answers feed directly into a report on how debit card fees, features, and trust issues shape the everyday experience, so we can prioritize what to fix and build next.