QuestionPunkQuestionPunk
무료로 시작하기
모든 템플릿

First-Run UX Guidance Evaluation Survey

Evaluates the clarity, timing, and helpfulness of in-product onboarding guidance (tooltips, walkthroughs, checklists) to identify friction points and improve activation for new users.

이 템플릿 사용하기템플릿 더 둘러보기

샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 24개 · 약 11분
Q01
메시지

Welcome! This short survey asks about your experience with in-product guidance during your first use of the product. There are no right or wrong answers — we're interested in your honest opinions. Your participation is voluntary and you may stop at any time. All responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

Q02
객관식

About how many days ago did you first use this product?

  • Today
  • 1–3 days ago
  • 4–7 days ago
  • 8–14 days ago
  • More than 14 days ago
Q03
객관식

During your first session, which types of in-product guidance did you notice? (Select all that apply.)

  • Tooltips
  • Interactive walkthrough
  • Checklist or task list
  • I didn't see any guidance
Q04
메시지

The following questions are about the in-product guidance you noticed during your first session.

Q05
객관식

During your first session, did you complete a tutorial or walkthrough?

  • Yes
  • No
  • Not sure
Q06
메시지

The following questions are for users who did not notice any in-product guidance during their first session.

Q07
AI 인터뷰

We'd like to understand your onboarding experience in more detail. An AI moderator will ask you a couple of follow-up questions based on your earlier answers.

Q08
객관식

Which role best describes you?

  • Individual contributor
  • Manager
  • Executive
  • Student
  • Other
Q09
메시지

Thank you for your time — your feedback helps us improve the onboarding experience!

Q10
의견 척도

Before your first session, how familiar were you with similar products?

척도: 1 – 5
최소:Not at all familiar최대:Extremely familiar
Q11
의견 척도

Overall, how useful was the in-product guidance you saw?

척도: 1 – 5
최소:Not at all useful최대:Extremely useful
Q12
장문형

What was the main reason you skipped or stopped the tutorial?

Q13
장문형

Where in the product did you expect help or guidance to appear?

Q14
장문형

Based on your responses in this survey, is there anything else you'd like to share about the onboarding guidance or your first-use experience?

Q15
객관식

Which area best describes your industry or function?

  • Software/IT
  • Design/UX
  • Data/Analytics
  • Marketing/Sales
  • Operations/Support
  • Other
Q16
의견 척도

How would you rate the timing of when the guidance appeared?

척도: 1 – 7
최소:Much too early최대:Much too late
Q17
객관식

Which guidance format was most helpful to you overall?

  • Tooltips
  • Interactive walkthrough
  • Checklist or task list
  • Not sure / None
Q18
객관식

Without in-product guidance, how did you orient yourself?

  • Clicked around to explore
  • Read help docs/FAQ
  • Searched the web
  • Asked someone
  • I gave up
  • Other (please specify)
Q19
객관식

Which device did you primarily use during your first session?

  • Desktop or laptop
  • Mobile phone
  • Tablet
  • Multiple devices
  • Not sure
Q20
의견 척도

How clear was the in-product guidance you experienced overall?

척도: 1 – 5
최소:Not at all clear최대:Extremely clear
Q21
장문형

Please describe anything about the guidance that felt unclear or poorly timed (e.g., wording, placement, or flow).

Q22
의견 척도

How confident did you feel completing your first task without in-product guidance?

척도: 1 – 5
최소:Not at all confident최대:Extremely confident
Q23
객관식

Approximately how long did your first session last?

  • Less than 5 minutes
  • 5–15 minutes
  • 16–30 minutes
  • 31–60 minutes
  • More than 60 minutes
  • Not sure
Q24
의견 척도

Overall, how would you describe the amount of in-product guidance you received?

척도: 1 – 7
최소:Far too little최대:Far too much

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

이 템플릿을 선택하는 이유

이 템플릿의 설계 목적을 소개합니다. 다른 설문 도구에서는 직접 비교할 만한 템플릿을 찾지 못했습니다.

차별화 포인트

  • Includes a dedicated AI follow-up interview segment that lets users explain their onboarding experience in their own words, going beyond fixed-choice ratings
  • Combines opinion-scale questions on usefulness, timing, clarity, and amount of guidance with open-text follow-ups so friction points can be quantified and explained
  • Branches based on what guidance users actually noticed (or didn't), including a path for users who saw no guidance at all, capturing how they oriented themselves without it
  • Collects context like role, industry, device, and session length alongside the AI interview and quality-scored responses, enabling segmented analysis of activation friction with auto-generated reporting

설문을 공개할 준비가 되셨나요?

이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.

Use this template무료로 시작하기