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Post-Accident Consultation Experience Survey

Captures how clients experienced their initial consultation after an accident — clarity of legal or claims guidance, how well they felt heard, and whether they understood next steps. An AI follow-up interview digs into the specific moment that shaped their trust (or doubt) in the advice they received, going beyond a satisfaction score to what actually happened in the room.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share feedback on your recent accident consultation with (Replace with firm/organization name). This helps us improve how we support people going through a difficult time. About 4-5 minutes, and your answers are confidential.

Q02
객관식필수

What type of accident prompted your consultation?

  • Car or motor vehicle accident
  • Workplace injury
  • Slip and fall
  • Medical incident
  • Other
Q03
객관식필수

How was your consultation conducted?

  • In person
  • Phone call
  • Video call
  • Email or written exchange
Q04
의견 척도필수

How clearly did the consultant explain your options and likely next steps?

척도: 1 – 7
최소:Not clear at all최대:Extremely clear
Q05
매트릭스필수

Please rate the consultation on each of the following:

5개 행 × 5개 열
  • Listened to my full situation before responding
  • Explained things in plain, non-technical language
  • Responded to my questions promptly
  • Showed genuine concern for my situation
  • Gave me a realistic sense of timelines and costs
열: Poor · Fair · Good · Very good · Excellent
Q06
의견 척도필수

How likely are you to recommend this consultation experience to someone else in a similar situation?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
AI 인터뷰

Reconstruct the specific moment in the consultation that most shaped the respondent's trust or doubt — ask them to walk through what was said or done, not just how it felt. If they rated clarity or the recommendation likelihood low, probe exactly where the explanation broke down or what was left unanswered. If high, probe what specifically made them feel confident enough to act on the advice.

Q08
객관식필수

Based on this consultation, what did you decide to do?

  • Moved forward with the recommended service
  • Decided not to move forward
  • Still deciding
  • Sought a second opinion elsewhere
Q09
객관식

Going into the consultation, what was your biggest concern?

  • Understanding my legal rights
  • Getting fair financial compensation
  • Medical treatment or recovery guidance
  • Dealing with insurance companies
  • Not being taken seriously
  • Other
Q10
장문형

What, if anything, would have made this consultation more helpful?

Q11
객관식

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
객관식

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q13
메시지

Thank you for sharing your experience. Your feedback goes directly into a report we use to train consultants and improve how we support people after an accident.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a single satisfaction score with an AI follow-up interview that reconstructs the specific moment that shaped the client's trust or doubt in the advice given
  • Captures the full consultation context — accident type, consultation format, clarity of explanation, and a full matrix rating — before probing deeper
  • Includes decision-outcome and pre-consultation concern questions, so results tie client experience to what they actually decided to do next
  • Auto-generates a report from responses, with transparent prompts showing exactly what the AI asked and why

SurveySparrow

Accident Consultation Form Template

This is a directly comparable, fielding-ready template for capturing feedback after an accident consultation. It's a static form covering standard rating and multiple-choice fields, built for quick deployment rather than deeper narrative exploration. No indication it includes any adaptive interviewing or open-ended probing beyond typical text fields.

잘하는 점

  • Purpose-built for the accident consultation use case, so questions likely map closely to relevant scenarios
  • Part of an established survey platform with broad distribution and reporting features
  • Simple, quick-to-deploy form structure

아쉬운 점

  • No adaptive AI follow-up interview to probe why a client felt heard or doubtful — only fixed questions
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or transparent prompt methodology

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