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Physician Practice Patient Experience Survey

Captures how patients experience a physician practice end-to-end — scheduling ease, wait times, physician communication, and likelihood to recommend — with an AI follow-up that digs into the 'why' behind recommendation scores, especially from patients who were lukewarm or dissatisfied. Built for practice managers and physician groups tracking patient experience.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to tell us about your recent visit to (Replace with practice name). Your feedback helps the practice improve care and service. Your responses are completely confidential and anonymized. This will take about 7 minutes.

Q02
객관식필수

What best describes your most recent visit to this practice?

  • New patient visit
  • Follow-up or routine visit
  • Urgent or same-day visit
  • Telehealth visit
Q03
의견 척도필수

How easy was it to schedule this appointment?

척도: 1 – 5
최소:Very difficult최대:Very easy
Q04
평점 척도필수

How would you rate the wait time at your appointment, from checking in to being seen?

범위: 1 – 5
최소:Very poor최대:Excellent
Q05
매트릭스필수

Thinking about your interaction with the physician, how much do you agree with each statement?

4개 행 × 5개 열
  • The physician listened carefully to my concerns
  • The physician explained things in a way I could understand
  • I had enough time to ask questions
  • Staff treated me with courtesy and respect
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
의견 척도필수

How likely are you to recommend this practice to a friend or family member?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
AI 인터뷰

Probe the reasoning behind the respondent's recommendation score, anchoring on their specific visit. If the score was low or middling (6 or below), find out precisely where the experience broke down — scheduling, wait time, physician communication, or staff interaction — and what would have changed the score. If the score was high, identify the single moment that made the visit stand out. Always try to surface one concrete, actionable detail rather than a general impression.

Q08
객관식

In the last 12 months, how many times have you visited this practice?

  • This was my first visit
  • 2-3 times
  • 4-6 times
  • More than 6 times
Q09
장문형

What is the one thing this practice could do to improve your experience?

Q10
객관식

Which age range best describes you?

  • Under 18
  • 18-34
  • 35-49
  • 50-64
  • 65 or older
Q11
객관식

What type of insurance coverage did you use for this visit?

  • Private/employer insurance
  • Medicare
  • Medicaid
  • Self-pay
  • Other
Q12
메시지

That's everything — thank you for sharing your experience. Your answers will be reviewed by practice leadership to improve scheduling, wait times, and patient communication.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a dedicated AI follow-up interview that probes the reasoning behind each respondent's recommendation score, digging deeper with lukewarm or dissatisfied patients specifically
  • Combines structured metrics (scheduling ease, wait time rating, physician communication matrix, recommendation likelihood) with open-ended improvement feedback in one flow
  • Captures visit context (visit type, visit frequency in last 12 months, insurance type, age range) so practice managers can segment experience data by patient profile
  • Uses conversational chat-style intro and closing messages to keep the survey approachable rather than feeling like a clinical intake form

QuestionPro

Physician Practices Survey Template

A genuinely comparable static survey template aimed at capturing patient experience at physician practices. It appears to cover similar ground (visit experience, satisfaction) but as a fixed-question form rather than an adaptive interview. Good for basic benchmarking but likely requires manual follow-up analysis to understand the 'why' behind low scores.

잘하는 점

  • Purpose-built for physician practice patient feedback, so questions are likely industry-relevant out of the box
  • Backed by QuestionPro's broader survey platform, including standard reporting and distribution tools
  • Likely quick to deploy for teams wanting a straightforward, no-frills patient experience survey

아쉬운 점

  • Static question set with no adaptive AI follow-up to explore reasoning behind low or lukewarm recommendation scores
  • No indication of automated per-response quality scoring or transparent prompt methodology
  • No voice AI interview or guided screen-share task option for richer qualitative capture

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