Doctor Appointment Chatbot Experience Survey

Hi! Thanks for trying our appointment chatbot. Your responses are completely confidential and anonymized. We'd love to hear how it went — this takes about 7 minutes and helps us make scheduling easier for patients.

What did you use the chatbot for during your most recent interaction?

• Booking a new appointment
• Rescheduling an existing appointment
• Cancelling an appointment
• Checking office hours or location
• Asking a question about insurance or paperwork
• Getting a reminder or confirmation

How easy was it to complete your task using the chatbot?

Did the chatbot fully resolve your request, or did you end up needing a phone call or staff member?

• Fully resolved by the chatbot
• Partly resolved, then I needed human help
• Not resolved — I had to start over with a person

How much do you agree with each statement about the chatbot?

How much do you trust the chatbot to correctly handle sensitive scheduling details (like appointment type, provider, or timing)?

Overall, how satisfied are you with the chatbot experience?

Reconstruct the specific moment in the respondent's most recent chatbot interaction that shaped their satisfaction rating — what they typed or asked, how the chatbot responded, and whether it matched their expectations. If they said they needed human help, probe exactly where the handoff happened and what triggered it. If they gave low trust, ask what specifically made them doubt the chatbot's accuracy.

Next time you need to book or change an appointment, which method would you prefer to use first?

• The chatbot
• Calling the office directly
• The clinic's website or patient portal (non-chat)
• Walking in or asking in person
• No strong preference

What is your age range?

• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65 or older
• Prefer not to say

That's everything — thank you for sharing your experience! Your answers help our clinical and product teams improve how the chatbot handles real patient requests.