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Mobile Banking App Experience & Satisfaction Survey

Measures how customers actually use your mobile banking app — login, transfers, bill pay, deposits — and where friction shows up, paired with a prioritization exercise for what to fix next. An AI follow-up interview reconstructs a real recent session in detail, surfacing the exact moment things broke down instead of vague complaints.

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질문 13개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to tell us about your mobile banking app experience! We want to understand what's working and what's getting in your way. Your responses are completely confidential and anonymized. This should take about 5 minutes, and your honest answers help us most.

Q02
객관식필수

In the last 30 days, how often have you used the mobile banking app?

  • Not at all
  • Once or twice
  • Weekly
  • A few times a week
  • Daily or almost daily
Q03
객관식필수

Which of these have you done in the app in the last 30 days? Select all that apply.

  • Checked balances or transaction history
  • Transferred money between accounts
  • Paid a bill or sent money to someone
  • Deposited a check by photo
  • Contacted customer support in the app
  • Set up or changed alerts/notifications
Q04
의견 척도필수

Overall, how satisfied are you with the mobile banking app?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q05
매트릭스필수

How satisfied are you with each of the following in the app?

6개 행 × 5개 열
  • Logging in (password, PIN, or biometric)
  • Checking balances and transaction history
  • Transferring money between accounts
  • Paying bills or sending money to people
  • Depositing checks by photo
  • 외 1개
열: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q06
평점 척도필수

Thinking about the last task you completed in the app, how easy was it to get done?

범위: 1 – 5
최소:Very difficult최대:Very easy
Q07
객관식필수

In the last 30 days, did you run into any problem, error, or confusing moment while using the app?

  • Yes, at least once
  • No
Q08
AI 인터뷰

Reconstruct what happened the last time the respondent tried to complete a task in the mobile banking app — what they were trying to do, whether it worked, and exactly where they got stuck or confused. If they reported a problem in the previous question, dig into what specifically broke and how they resolved it (or whether they gave up and used another channel, like a branch or phone call). If they reported no problems, ask about the one feature they'd most want improved and why it matters to their daily banking habits.

Q09
최선·최악 선택형(MaxDiff)필수

If we could only improve a few things about the app, which matter most to you?

  • Faster money transfers
  • More detailed transaction search and filters
  • Better in-app customer support (chat or call)
  • Stronger security features (e.g., biometric login options)
  • Clearer bill pay and scheduling
  • Budgeting and spending insights
  • Faster check deposit processing
  • Simpler navigation and app design
세트별 최선·최악 선택최선:Most important to improve최악:Least important to improve
Q10
의견 척도필수

How likely are you to recommend our mobile banking app to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q11
객관식

How long have you been a customer with us?

  • Less than 1 year
  • 1-3 years
  • 4-10 years
  • More than 10 years
  • Prefer not to say
Q12
객관식

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
메시지

That's everything — thank you! Your answers will feed directly into a report guiding what we fix and build next in the mobile banking app.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

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이 템플릿을 선택하는 이유

  • Goes beyond satisfaction ratings with an AI follow-up interview that reconstructs the respondent's actual last session (login, transfer, bill pay, deposit) to find the exact moment friction occurred, not just a vague complaint rating.
  • Combines quantitative coverage (usage frequency, feature checklist, satisfaction matrix, task-ease rating, NPS) with a MaxDiff prioritization exercise so you know what to fix first, not just what's broken.
  • Automated per-response quality scoring and transparent prompts mean you can trust the open-ended data and see exactly how the AI probed, rather than reading raw unstructured text.
  • Auto-generated reports turn structured ratings plus reconstructed session detail into a ready-to-share output, with no academic tier needed — just a free tier or the $50/mo Business plan.

Jotform

Mobile Banking Survey Form Template

A static, customizable form template built on Jotform's drag-and-drop form builder, aimed at collecting basic banking app feedback. It's ready to field quickly but relies on fixed question sets rather than any adaptive interviewing.

잘하는 점

  • Easy to customize within Jotform's builder
  • Quick to deploy for basic feedback collection
  • Familiar, widely-used form platform

아쉬운 점

  • No adaptive AI follow-up questioning — every respondent sees the same static questions
  • No mechanism to reconstruct a specific recent user session or task
  • No automated quality scoring of responses

SurveySparrow

Mobile Banking Questionnaire Template

A conversational-style survey template focused on digital banking feedback, leveraging SurveySparrow's chat-like UI for a friendlier feel. The flow and branching logic are still pre-scripted rather than dynamically generated per respondent.

잘하는 점

  • Conversational chat-style presentation for better completion rates
  • Banking-specific question framing
  • Supports skip logic within a pre-built flow

아쉬운 점

  • No true adaptive AI interviewing that probes based on each individual's answer
  • No task reconstruction or screen-share guided tasks
  • No published methodology for how responses are scored or analyzed

QuestionPro

Mobile app user experience survey template | Voice of the customer surveys

A general mobile app UX template positioned under QuestionPro's Voice of Customer suite, not specific to banking apps. It's a solid generic starting point but would need heavy customization for banking-specific flows like transfers or bill pay.

잘하는 점

  • Backed by a broader Voice of Customer analytics suite
  • Generic mobile app UX coverage applicable across industries
  • Established survey distribution and panel options

아쉬운 점

  • Not banking-specific — lacks built-in login/transfer/bill pay/deposit framing
  • No adaptive AI interview to surface the specific breakdown moment in a task
  • No screen-share guided task or voice AI interview option

SurveyMonkey

Mobile App Survey Template & Questions

A general-purpose mobile app feedback template from SurveyMonkey, useful for broad usability and satisfaction questions but not tailored to banking-specific tasks. It functions as a static questionnaire rather than an interactive interview.

잘하는 점

  • Trusted, widely-used survey brand
  • Simple setup for general app feedback
  • Built-in benchmarking and analytics tools

아쉬운 점

  • Not banking-specific, so no direct coverage of login, transfers, bill pay, or deposits
  • No adaptive AI follow-up to reconstruct a real recent session
  • No per-response quality scoring or transparent AI prompt methodology

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