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Post-Purchase Delivery Experience & NPS Survey

Measures end-to-end delivery experience from order placement through last-mile handoff, capturing satisfaction, communication quality, issue incidence, and NPS for e-commerce and logistics teams.

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질문 19개 · 약 9분
Q01
메시지

Welcome to our Delivery Experience Survey. We're conducting this research to understand and improve the delivery experience. This survey takes approximately 9 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for internal research purposes. Please click 'Next' to begin.

Q02
객관식

Have you received a delivery from an online or phone order in the past 30 days?

  • Yes
  • No
Q03
드롭다운

How did you place your most recent order?

  • Website
  • Mobile app
  • Phone call
  • In-person
  • Marketplace (e.g., Amazon, eBay)
  • Other
Q04
객관식

Which updates did you receive for this delivery? Please select all that apply.

  • Order confirmation
  • Dispatch/shipped notification
  • Out-for-delivery alert
  • Delivery window update
  • Delivery attempt/missed notice
  • Courier contacted me directly (call or text)
  • Proof-of-delivery photo
  • I did not receive any updates
Q05
드롭다운

How was your order handed off to you?

  • Received directly from courier
  • Left at door/porch
  • Left with building staff/concierge
  • Locker pickup
  • Click & collect (store pickup)
  • Other
Q06
의견 척도

Overall, how satisfied were you with your delivery experience?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q07
장문형

What one change would have most improved your delivery experience?

Q08
드롭다운

What is your age?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q09
메시지

Thank you for completing this survey. Your feedback will directly help us improve future delivery experiences.

Q10
의견 척도

How easy or difficult was it to place your order?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q11
의견 척도

How timely were the delivery updates you received?

척도: 1 – 7
최소:Not at all timely최대:Extremely timely
Q12
의견 척도

How satisfied or dissatisfied were you with the delivery handoff?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q13
의견 척도

How likely are you to recommend this company's delivery service to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q14
AI 인터뷰

Based on your survey responses, we'd like to explore your delivery experience in a bit more detail. A few brief follow-up questions will appear below.

Q15
객관식

How do you describe your gender?

  • Man
  • Woman
  • Non-binary / gender diverse
  • Prefer not to say
Q16
의견 척도

How accurate were the delivery updates you received?

척도: 1 – 7
최소:Not at all accurate최대:Extremely accurate
Q17
객관식

Which issues, if any, occurred during delivery or handoff? Please select all that apply.

  • Package was damaged
  • Items missing or incorrect
  • Delivered to wrong location
  • Arrived outside the stated window
  • No delivery notification
  • Unprofessional courier behavior
  • Required signature not collected
  • No issues occurred
  • Other
Q18
드롭다운

In which region do you currently reside?

  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q19
드롭다운

Compared to the promised delivery date, when did your order actually arrive?

  • 2 or more days early
  • 1 day early
  • On the promised date
  • 1 day late
  • 2 or more days late
  • I don't remember the promised date

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Captures the full delivery journey—from ordering ease to update timeliness/accuracy to handoff satisfaction—rather than just transactional order details
  • Includes an AI follow-up interview that adapts to each respondent's prior answers, letting dissatisfied customers explain issues in their own words instead of forcing them into fixed multiple-choice options
  • Combines quantitative satisfaction and NPS scoring with an open-text 'one change' question and demographic breakdowns for segmented reporting
  • Built-in transparent prompts and automated report generation mean e-commerce/logistics teams get analyzable results without manual coding of open-ended feedback

Jotform

200+ Delivery Order Templates

This is a template gallery/category page listing many delivery order forms rather than a single fielding-ready customer experience survey. It's geared toward capturing order/shipping details (what was ordered, addresses, quantities) rather than measuring satisfaction or NPS. Useful as a form-builder starting point, but not built for experience research.

잘하는 점

  • Large library of pre-built delivery order form variations to choose from
  • Drag-and-drop form builder for quick customization
  • Covers many delivery/logistics use cases, not just one industry

아쉬운 점

  • Static form fields with no adaptive follow-up questioning based on answers
  • Focused on order/shipment data capture, not satisfaction, communication quality, or NPS measurement
  • No published methodology for how questions were validated for experience research

SurveySparrow

Free Delivery Order Form Template

Positioned as an order form for shipping companies to log delivery/order details, not as a post-delivery satisfaction or NPS instrument. It shares SurveySparrow's conversational form styling but the template's purpose is operational (capturing order specifics) rather than measuring delivery experience quality.

잘하는 점

  • Conversational, chat-style form format that may feel approachable to respondents
  • Free template lowers barrier to entry for shipping companies
  • Fits directly into SurveySparrow's existing survey platform

아쉬운 점

  • No adaptive AI probing—responses don't trigger follow-up questions
  • Designed for order intake, not for measuring satisfaction, issue incidence, or NPS after delivery
  • No automated quality scoring of open responses

Typeform

Delivery Order Form Template

A Typeform delivery order form for collecting order/shipping information, using Typeform's signature one-question-at-a-time interface. It is not structured as an end-to-end delivery experience or NPS survey and lacks dedicated satisfaction, communication, or handoff-quality questions.

잘하는 점

  • Clean, mobile-friendly one-question-at-a-time UI
  • Easy to embed or share via link
  • Simple logic branching available within Typeform's builder

아쉬운 점

  • No voice AI or adaptive interview capability—purely static question sequences
  • Template content centers on order details, not satisfaction/NPS/issue tracking
  • No automated per-response quality scoring or auto-generated experience reports

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