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Product Usability & User Experience Feedback Survey

Evaluates how easy, efficient, and satisfying your product or website is to use, combining attribute ratings and a prioritization exercise with an AI follow-up that reconstructs a real recent moment of friction instead of relying on vague complaints. Built for product, design, and research teams running ongoing usability tracking.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share your experience using (Replace with product/website name). Your feedback shapes what we fix and build next. Your responses are completely confidential and anonymized. This should take about 5 minutes.

Q02
객관식필수

In the last 30 days, how often have you used (Replace with product/website name)?

  • Daily
  • A few times a week
  • About once a week
  • A few times this month
  • This is my first time
Q03
의견 척도필수

Thinking about the last time you tried to complete a task in the product, how easy was it to get done?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q04
평점 척도필수

Overall, how satisfied are you with your experience using the product?

범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q05
매트릭스필수

Rate each part of the experience below.

6개 행 × 5개 열
  • Navigation and menus
  • Visual design and layout
  • Page or app load speed
  • Search and findability
  • Error messages and recovery
  • 외 1개
열: Poor · Below average · Average · Good · Excellent
Q06
최선·최악 선택형(MaxDiff)필수

Which of these issues most needs fixing, and which matters least right now?

  • Confusing navigation
  • Slow load or response times
  • Unclear error messages
  • Inconsistent design across screens
  • Hard to find what I'm looking for
  • Too many steps to complete a task
  • Unclear labels or terminology
  • Poor experience on mobile devices
세트별 최선·최악 선택최선:Most needs fixing최악:Least needs fixing
Q07
AI 인터뷰

Reconstruct the respondent's most recent frustrating moment using the product: what were they trying to do, what actually happened step by step, and where exactly did it break down. Anchor on whichever attribute they rated lowest in the previous rating grid or picked as the top issue in the prioritization question, and ask what they did next (gave up, worked around it, asked for help). If they report no friction at all, probe what almost went wrong or what they'd change if forced to pick one thing.

Q08
텍스트 하이라이트

Below is a sample screen from the product. Highlight any words or phrases that felt confusing or unclear. (Template note: replace with your own interface copy or screen text before launching.)

Welcome back! To continue, please verify your account status by confirming your preferences in the settings panel, then proceed to finalize your session. (Template note: replace with your own X before…

Q09
장문형

If you could change one thing about the product to make it easier or more pleasant to use, what would it be and why?

Q10
객관식

Which device do you use most often to access the product?

  • Desktop or laptop computer
  • Smartphone
  • Tablet
  • Multiple devices equally
Q11
객관식

Which best describes your role or how you primarily use the product?

  • Individual contributor
  • Manager or team lead
  • Administrator
  • Customer or client
  • Other
Q12
메시지

That's everything — thank you for the detailed feedback! Your ratings and comments go directly to our design and product teams to guide upcoming usability improvements.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond static ratings by including a max-diff prioritization exercise so teams know which usability issue to fix first, not just how satisfied users are
  • Uses an AI follow-up interview that reconstructs the respondent's actual most recent frustrating moment, replacing vague complaints with a concrete incident
  • Includes a text-highlight exercise on a real product screen so respondents can mark the exact words or UI elements causing confusion
  • Combines attribute-level matrix ratings, device and role screening, and an open-ended improvement question in one flow built for ongoing usability tracking, not a one-off form

Jotform

User Experience Survey Form Template

A drag-and-drop, fielding-ready form template for collecting basic UX feedback. It's built on Jotform's general form platform, so it's easy to brand and embed but is a static questionnaire rather than an interview. Good for quick UX pulse checks, less suited to deep diagnostic research.

잘하는 점

  • Easy to customize and embed via Jotform's drag-and-drop builder
  • Broad integration ecosystem typical of Jotform's form platform
  • Simple, ready-to-use starting point for basic UX feedback

아쉬운 점

  • Static question set with no adaptive follow-up to probe individual answers
  • No mechanism to reconstruct a specific usability incident or moment of friction
  • No automated per-response quality scoring or transparent prompt methodology

QuestionPro

Mobile app user experience survey template | Voice of the customer surveys

A fielding-ready template focused specifically on mobile app UX, positioned within QuestionPro's larger Voice of the Customer survey library. It benefits from QuestionPro's enterprise survey and analytics tooling but is scoped to mobile apps rather than general product/website usability. Reporting is dashboard-based rather than narrative.

잘하는 점

  • Mobile-app-specific question framing
  • Backed by QuestionPro's established survey analytics and dashboard tooling
  • Part of a broader Voice of the Customer template library for cross-survey consistency

아쉬운 점

  • Fixed question flow with no adaptive AI follow-up to dig into a specific bad experience
  • No voice AI interview or guided screen-share task option
  • No published per-response quality scoring or transparent prompt disclosure

SurveySparrow

User Experience Survey & Questionnaire Template

A fielding-ready, chat-style UX survey template that leans on SurveySparrow's conversational UI to feel less like a form. It's positioned under marketing templates, suggesting a broader customer-feedback use case rather than dedicated product/design research. The conversational format is scripted, not adaptive.

잘하는 점

  • Conversational, one-question-at-a-time interface that can improve completion rates
  • Templated within SurveySparrow's marketing feedback suite for quick setup
  • Mobile-friendly presentation typical of SurveySparrow surveys

아쉬운 점

  • Conversational UI is pre-scripted, not adaptive AI probing based on the respondent's actual answers
  • No capability to reconstruct a specific recent friction moment or highlight confusing UI text
  • No automated quality scoring or transparent prompt methodology published

Typeform

User Experience Survey Form

A polished, fielding-ready UX survey template using Typeform's signature conversational, one-question-per-screen format. It's easy to customize visually and is well suited to lightweight feedback collection, but the flow is fixed once published. There's no research-specific tooling like task-based exercises or incident reconstruction.

잘하는 점

  • Visually engaging, one-question-at-a-time format known to boost completion
  • Simple to customize and brand within Typeform's editor
  • Widely used and familiar format for respondents

아쉬운 점

  • No adaptive AI follow-up questions — logic branches are pre-set, not generated from responses
  • No prioritization exercise, screen-highlight task, or AI-reconstructed friction narrative
  • No automated per-response quality scoring or transparent prompt disclosure

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