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Online Travel Site Registration & Sign-Up Experience

Evaluates how easy, trustworthy, and frictionless it is to create an account or register on a travel booking site or app — from form length to verification steps. An AI follow-up interview digs into the exact moment respondents almost gave up, giving product teams a concrete fix list instead of a satisfaction score.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 15개 · 약 8분
Q01
메시지

Thanks for taking a few minutes to share your experience signing up on a travel booking site or app! This helps us make registration faster and less frustrating. Your responses are completely confidential and anonymized. Should take about 8 minutes.

Q02
객관식필수

Which type of travel service did you most recently register for an account with?

  • Flight booking site/app
  • Hotel booking site/app
  • All-in-one travel platform (flights, hotels, cars)
  • Vacation rental site
  • Car rental site
  • Cruise or tour operator
  • Other
Q03
객관식필수

How did you register that account?

  • Email and password
  • Sign in with Google
  • Sign in with Apple
  • Sign in with Facebook
  • Phone number and code
  • Guest checkout, then created account later
Q04
의견 척도필수

Overall, how easy was it to complete registration?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q05
매트릭스필수

Rate each part of the sign-up process:

5개 행 × 5개 열
  • Amount of personal information requested
  • Number of steps to complete
  • Clarity of what each field was for
  • Speed of email/phone verification
  • Mobile-friendliness of the forms
열: Poor · Below average · Average · Good · Excellent
Q06
객관식필수

Did anything almost make you abandon registration partway through?

  • Too many required fields
  • Had to verify email/phone before continuing
  • Password requirements were confusing or strict
  • Site asked for payment info too early
  • Unclear why certain information was needed
  • Technical error or page froze
  • Process took too long overall
Q07
의견 척도필수

How much did you trust the site with your personal and payment information during sign-up?

척도: 1 – 5
최소:Did not trust it at all최대:Trusted it completely
Q08
AI 인터뷰

Reconstruct exactly what happened at the point in registration where the respondent hesitated, got confused, or nearly abandoned the process — what screen or field it was, what they expected instead, and whether they ultimately pushed through or gave up. If they selected 'None' for friction points, probe what specifically made the process feel effortless so it can be replicated elsewhere. Anchor on concrete steps and wording, not general impressions.

Q09
객관식필수

After registering, did you complete a booking in that same session?

  • Yes, right away
  • Yes, but came back later
  • No, I registered but never booked
  • Not sure / don't remember
Q10
의견 척도필수

How likely are you to register for future trips using the same account rather than checking out as a guest?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q11
객관식

What device did you use to register?

  • Smartphone
  • Tablet
  • Laptop or desktop computer
Q12
객관식

How often do you book travel online (flights, hotels, rentals, etc.)?

  • Weekly or more
  • A few times a month
  • A few times a year
  • Less than once a year
  • Prefer not to say
Q13
객관식

Which age range do you fall into?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
객관식

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
메시지

That's everything — thank you! Your answers feed directly into a review of our sign-up flow, helping us cut unnecessary steps and clarify what we ask for and why.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a satisfaction score with an AI follow-up interview that reconstructs the exact moment a respondent almost abandoned registration, giving product teams a concrete fix list.
  • Pairs a matrix question rating each part of the sign-up process with a direct multiple-choice question on what almost caused abandonment, isolating friction points step-by-step.
  • Captures trust in personal/payment data handling and post-registration behavior (same-session booking, likelihood to reuse the account) to connect signup friction to downstream conversion.
  • Auto-generates a report from transparent, reviewable prompts, so results feed directly into a product review rather than sitting in raw response exports.

SurveySparrow

Online Travel Registration Form Template

This is a ready-to-deploy static form template for capturing travel account registrations, built on SurveySparrow's conversational form platform. It's geared toward collecting registration data itself rather than researching why users struggle or abandon partway through. Good for quick fielding, but it doesn't probe the underlying UX friction the way a dedicated research template would.

잘하는 점

  • Quick to deploy and customize within an established survey/form platform
  • Conversational form format may feel less clinical than a plain web form
  • Likely integrates with SurveySparrow's broader reporting and distribution tools

아쉬운 점

  • Static question set with no adaptive follow-up to probe individual abandonment moments
  • No AI-led interview or voice option to reconstruct specific friction points
  • No visible per-response quality scoring or transparent prompt methodology

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