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모든 템플릿

Salon and Spa Client Experience Survey

Captures how easy it was to book, how clients rate the service and atmosphere, whether pricing felt fair, and how likely they are to return — with an AI follow-up that digs into the real reason behind low rebooking or pricing scores instead of leaving it as a number.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분
Q01
메시지

Thanks so much for visiting us! Your responses are completely confidential and anonymized. We'd love your honest feedback on your most recent appointment — it takes about 7 minutes and helps us keep getting better.

Q02
객관식필수

How did you book your most recent appointment?

  • Phone call
  • Online booking system
  • Mobile app
  • Walk-in
  • Text message
Q03
의견 척도필수

How easy was it to book your appointment?

척도: 1 – 5
최소:Very difficult최대:Very easy
Q04
평점 척도필수

Overall, how would you rate the quality of the service you received?

범위: 1 – 5
최소:Poor최대:Excellent
Q05
매트릭스필수

Please rate the following aspects of your visit.

4개 행 × 5개 열
  • Cleanliness of the space
  • Friendliness of staff
  • Ambiance/atmosphere
  • Wait time before your appointment started
열: Poor · Fair · Good · Very Good · Excellent
Q06
의견 척도필수

Thinking about what you paid, how fair was the price for the service(s) you received?

척도: 1 – 5
최소:Not fair at all최대:Very fair
Q07
의견 척도필수

How likely are you to recommend this salon/spa to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q08
의견 척도필수

How likely are you to book another appointment with us in the next 3 months?

척도: 1 – 5
최소:Very unlikely최대:Very likely
Q09
AI 인터뷰

Probe the reasoning behind the respondent's pricing fairness and rebooking likelihood scores. If either was middling or low, find out specifically what felt overpriced or what would make them hesitate to return — a specific service, a specific staff member, wait time, or something else. If both scores were high, ask what one thing they'd tell a friend to convince them to book. Anchor on their actual visit, not generic opinions about salons.

Q10
장문형

Is there anything specific we could have done differently to improve your visit?

Q11
객관식

How often do you typically visit a salon or spa (any provider)?

  • Weekly
  • Every 2-3 weeks
  • Monthly
  • Every few months
  • Rarely
Q12
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
메시지

That's everything — thank you for sharing your experience! Your feedback goes directly to our team and helps shape improvements to booking, service, and pricing.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Covers the full client journey in one flow — booking ease, service quality, atmosphere (via matrix ratings), pricing fairness, and rebooking likelihood — rather than isolating a single touchpoint.
  • Uses an AI follow-up interview step specifically to probe the reasoning behind low pricing-fairness or rebooking scores, turning a flat number into an explanation salon owners can actually act on.
  • Includes a open-text follow-up asking what could have been done differently, giving qualitative detail beyond scale scores.
  • Segments respondents by visit frequency and age range, so results can be analyzed by client type, not just averaged.

QuestionPro

Client Experience Survey Questions + Survey Questionnaire Template

This is a generic client experience survey template/question bank rather than one built specifically for salons and spas. It gives a static list of question ideas that a business would need to adapt and customize before fielding. It's a reasonable starting point for question inspiration but not a ready-made, industry-specific instrument.

잘하는 점

  • Broad, general-purpose question library covering multiple client experience dimensions
  • Backed by an established survey platform with standard distribution and reporting tools

아쉬운 점

  • No salon/spa-specific structure (booking method, service+atmosphere ratings, pricing fairness) built in — requires manual customization
  • Static question list with no adaptive AI follow-up to probe low scores or explore reasoning
  • No transparent, publishable interview prompts or automated qualitative scoring of open responses

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