Media Request Response Experience Survey

Thanks for taking a moment to share your experience working with our press team. This helps us respond to media faster and more usefully. Your responses are completely confidential and anonymized. It should take about 5 minutes.

Thinking about your most recent media request to us, what kind of request was it?

• Interview request
• Request for a quote or statement
• Fact-check or data request
• Credentialing or event access request
• Photo, video, or b-roll request

How did you submit that request?

• Email
• Phone call
• Online media request form
• Social media or direct message
• In person

About how many hours passed before you received a first response (even just an acknowledgment)?

How satisfied were you with the speed of that response relative to your deadline?

How much do you agree with each statement about your interaction with our press team on this request?

When you request information or access from an organization's press team, which of these matter most to you — and which matter least?

• Fast initial response
• Direct access to a spokesperson
• Accuracy and completeness of the information
• Flexibility around my deadline
• Availability for follow-up questions
• Exclusive or first access to information
• One clear point of contact throughout

Did you end up getting what you needed for your story or coverage?

• Yes, I got everything I needed
• Partially — I got some but not all of what I needed
• No, I didn't get what I needed
• I'm still waiting on a response

Reconstruct exactly what happened on this respondent's most recent media request: what they asked for, who responded and how fast, and whether the final information or access matched what they needed for their story. If they said they only partially got what they needed or are still waiting, dig into specifically what was missing or delayed and what a better outcome would have looked like. If the request went smoothly, ask what specifically made it easy so it can be repeated.

How likely are you to reach out to this press team again for a future story?

Which best describes where you work?

• Newspaper or magazine
• Television or radio
• Online news outlet or blog
• Trade or industry publication
• Podcast or newsletter
• Freelance
• Other
• Prefer not to say

Which best describes your role?

• Reporter or journalist
• Editor
• Producer
• Freelance contributor
• Communications or PR professional at another organization
• Other
• Prefer not to say

That's everything — thank you for the candid feedback. Your responses go directly to our communications team to help us respond to media requests faster and more usefully going forward.