Which channel did you first use to contact support for this issue?
- Email
- Live chat
- Phone
- In‑app messaging
- Social media
- Self‑service portal/Help center
- Other
How easy was it to get the help you needed?
How satisfied are you with the speed of resolution so far?
Including the first time, how many times did you contact us about this issue?
Which outcome best describes your most recent support interaction?
- Resolved completely
- Partially resolved
- Not resolved yet
- I decided not to continue
Please rate your agreement with the following statements about the support agent(s) in your most recent interaction.
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not sure
- I do not want to answer
Overall, how satisfied are you with the support you received?
How likely are you to recommend our support experience to a friend or colleague?
Which best describes your role?
- Consumer/Individual
- Business user
- Team/Org admin
- Developer/Engineer
- Other
- Prefer not to say
What is your age group?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Where are you located?
- United States
- Canada
- United Kingdom
- European Union
- Asia–Pacific
- Latin America
- Middle East & Africa
- Other
- Prefer not to say
What is one thing we could improve about your support experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your support experience
Thanks for your time—your feedback helps us improve.