Post-Support Interaction CSAT, CES & NPS Survey

Measures customer effort, satisfaction, and loyalty immediately after a support interaction. Designed for CX teams seeking actionable CSAT, CES, and NPS benchmarks in under 3 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Thank you for reaching out to our support team. We'd like to ask a few questions about your recent experience. This survey takes approximately 2–3 minutes. Your responses are confidential and will be reported in aggregate to help us improve our support. There are no right or wrong answers — we value your honest opinions. Participation is completely voluntary, and you may stop at any time.

Multiple Choice

Which channel did you first use to contact support for this issue?

Email
Live chat
Phone
In-app messaging
Social media
Self-service portal / Help center
Other

Multiple Choice

Which outcome best describes your most recent support interaction?

Resolved completely
Partially resolved
Not resolved yet
I decided not to continue

Dropdown

Including the first time, how many times did you contact us about this issue?

1 (this was my first contact)
2
3
4
5 or more

Opinion Scale

The company made it easy for me to resolve my issue.

Range: 1 – 7

Min: Strongly disagreeMid: NeutralMax: Strongly agree

Opinion Scale

How satisfied are you with the speed at which your issue was handled?

Range: 1 – 7

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Chat Message

We'd like to understand how the support agent(s) handled your interaction. Please rate your agreement with each statement.

Opinion Scale

The support agent understood my issue.

Range: 1 – 7

Min: Strongly disagreeMid: NeutralMax: Strongly agree

Opinion Scale

The support agent was empathetic and respectful.

Range: 1 – 7

Min: Strongly disagreeMid: NeutralMax: Strongly agree

Q10

Opinion Scale

The support agent communicated clearly and kept me informed.

Range: 1 – 7

Min: Strongly disagreeMid: NeutralMax: Strongly agree

Q11

Opinion Scale

Overall, how satisfied are you with the support you received?

Range: 1 – 5

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Q12

Opinion Scale

How likely are you to recommend our support experience to a friend or colleague?

Range: 0 – 10

Min: Not at all likelyMid: NeutralMax: Extremely likely

Q13

Long Text

What is one thing we could improve about your support experience?

Max chars

Q14

AI Interview

We'd love to learn more about your experience. Our AI assistant will ask a couple of brief follow-up questions based on your responses.

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Reference questions: 5

Q15

Multiple Choice

Which of the following best describes your role?

Consumer / Individual
Business user
Team / Org admin
Developer / Engineer
Other
Prefer not to say

Q16

Multiple Choice

What is your age group?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q17

Multiple Choice

Where are you located?

United States
Canada
United Kingdom
European Union
Asia-Pacific
Latin America
Middle East & Africa
Other
Prefer not to say

Q18

Chat Message

Thank you for taking the time to share your feedback — it directly helps us improve your support experience.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

Customer Experience