Customer Support Experience Survey Template

Measure satisfaction, effort, and empathy after recent support interactions. Collect CSAT/CES insights in 2–3 minutes to boost CX and retention.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Multiple Choice

Which channel did you first use to contact support for this issue?

Email
Live chat
Phone
In‑app messaging
Social media
Self‑service portal/Help center
Other

Opinion Scale

How easy was it to get the help you needed?

Range: 1 – 10

Min: Very difficultMid: NeutralMax: Very easy

Opinion Scale

How satisfied are you with the speed of resolution so far?

Range: 1 – 10

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Numeric

Including the first time, how many times did you contact us about this issue?

Accepts a numeric value

Whole numbers only

Multiple Choice

Which outcome best describes your most recent support interaction?

Resolved completely
Partially resolved
Not resolved yet
I decided not to continue

Matrix

Please rate your agreement with the following statements about the support agent(s) in your most recent interaction.

Rows	Strongly disagree	Disagree	Neither	Agree	Strongly agree
Understood my issue	•	•	•	•	•
Showed empathy and respect	•	•	•	•	•
Communicated clearly	•	•	•	•	•
Took ownership to move things forward	•	•	•	•	•

Multiple Choice

Attention check: To confirm you’re paying attention, please select “I am paying attention.”

I am paying attention
I am not sure
I do not want to answer

Rating

Overall, how satisfied are you with the support you received?

Scale: 11 (star)

Min: Very dissatisfiedMax: Very satisfied

Rating

How likely are you to recommend our support experience to a friend or colleague?

Scale: 11 (star)

Min: Not at all likelyMax: Extremely likely

Q10

Multiple Choice

Which best describes your role?

Consumer/Individual
Business user
Team/Org admin
Developer/Engineer
Other
Prefer not to say

Q11

Multiple Choice

What is your age group?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q12

Multiple Choice

Where are you located?

United States
Canada
United Kingdom
European Union
Asia–Pacific
Latin America
Middle East & Africa
Other
Prefer not to say

Q13

Long Text

What is one thing we could improve about your support experience?

Max 600 chars

Q14

AI Interview

AI Interview: 2 Follow-up Questions on your support experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q15

Chat Message

Thanks for your time—your feedback helps us improve.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

CSAT