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Post-Support Interaction CSAT, CES & NPS Survey

Measures customer effort, satisfaction, and loyalty immediately after a support interaction. Designed for CX teams seeking actionable CSAT, CES, and NPS benchmarks in under 3 minutes.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

18 questions · ~4 min
Q01
Long Text

Thank you for reaching out to our support team. We'd like to ask a few questions about your recent experience. This survey takes approximately 2–3 minutes. Your responses are confidential and will be reported in aggregate to help us improve our support. There are no right or wrong answers — we value your honest opinions. Participation is completely voluntary, and you may stop at any time.

Q02
Multiple Choice

Which channel did you first use to contact support for this issue?

Q03
Long Text

The company made it easy for me to resolve my issue.

Q04
Long Text

We'd like to understand how the support agent(s) handled your interaction. Please rate your agreement with each statement.

Q05
Long Text

Overall, how satisfied are you with the support you received?

Q06
Long Text

What is one thing we could improve about your support experience?

Q07
Multiple Choice

Which of the following best describes your role?

Q08
Long Text

Thank you for taking the time to share your feedback — it directly helps us improve your support experience.

Q09
Multiple Choice

Which outcome best describes your most recent support interaction?

Q10
Long Text

How satisfied are you with the speed at which your issue was handled?

Q11
Long Text

The support agent understood my issue.

Q12
Long Text

How likely are you to recommend our support experience to a friend or colleague?

Q13
AI Interview

We'd love to learn more about your experience. Our AI assistant will ask a couple of brief follow-up questions based on your responses.

Q14
Multiple Choice

What is your age group?

Q15
Long Text

Including the first time, how many times did you contact us about this issue?

Q16
Long Text

The support agent was empathetic and respectful.

Q17
Multiple Choice

Where are you located?

Q18
Long Text

The support agent communicated clearly and kept me informed.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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