Net Promoter Score (NPS) Customer Experience Survey
A methodologically sound NPS survey for measuring customer loyalty alongside overall satisfaction. Designed for post-interaction or periodic deployment to identify promoters, passives, and detractors, and to surface actionable drivers of customer experience.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
11
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for taking part in this brief survey about your experience with our service.
This should take approximately 2 minutes. Your responses are confidential and will be reported in aggregate only. There are no right or wrong answers — we are interested in your honest opinions. Participation is voluntary and you may stop at any time.
Q2
Multiple Choice
How long have you been using our service?
Less than 1 month
1–6 months
6–12 months
1–2 years
More than 2 years
Not sure
Q3
Opinion Scale
How likely are you to recommend our service to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q4
Multiple Choice
What is the primary reason for the score you just gave?
Quality of service
Customer support
Pricing / value
Product features
Ease of use
Other (please specify)
Q5
Opinion Scale
Overall, how satisfied are you with our service?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q6
Long Text
What is one thing we could improve to make your experience better?
Max chars
Q7
AI Interview
We'd like to understand your experience a bit more. Please share what has shaped your overall impression of our service.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 3
Q8
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with our service?
Max chars
Q9
Multiple Choice
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q10
Dropdown
Which region best describes where you are located?
North America
Central America & Caribbean
South America
Western Europe
Eastern Europe
Middle East
Africa
Central Asia
South Asia
East Asia
Southeast Asia
Oceania
Prefer not to say
Q11
Chat Message
Thank you for completing this survey! Your feedback is greatly appreciated and will help us improve our service.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
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