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Net Promoter Score (NPS) Customer Experience Survey

A methodologically sound NPS survey for measuring customer loyalty alongside overall satisfaction. Designed for post-interaction or periodic deployment to identify promoters, passives, and detractors, and to surface actionable drivers of customer experience.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

11

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome, and thank you for taking part in this brief survey about your experience with our service. This should take approximately 2 minutes. Your responses are confidential and will be reported in aggregate only. There are no right or wrong answers — we are interested in your honest opinions. Participation is voluntary and you may stop at any time.
Q2
Multiple Choice
How long have you been using our service?
  • Less than 1 month
  • 1–6 months
  • 6–12 months
  • 1–2 years
  • More than 2 years
  • Not sure
Q3
Opinion Scale
How likely are you to recommend our service to a friend or colleague?
Range: 0 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q4
Multiple Choice
What is the primary reason for the score you just gave?
  • Quality of service
  • Customer support
  • Pricing / value
  • Product features
  • Ease of use
  • Other (please specify)
Q5
Opinion Scale
Overall, how satisfied are you with our service?
Range: 1 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q6
Long Text
What is one thing we could improve to make your experience better?
Max chars
Q7
AI Interview
We'd like to understand your experience a bit more. Please share what has shaped your overall impression of our service.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 3
Q8
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with our service?
Max chars
Q9
Multiple Choice
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q10
Dropdown
Which region best describes where you are located?
  • North America
  • Central America & Caribbean
  • South America
  • Western Europe
  • Eastern Europe
  • Middle East
  • Africa
  • Central Asia
  • South Asia
  • East Asia
  • Southeast Asia
  • Oceania
  • Prefer not to say
Q11
Chat Message
Thank you for completing this survey! Your feedback is greatly appreciated and will help us improve our service.

Frequently Asked Questions

What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.

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