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Post-Purchase NPS & Recommendation Survey Template

Measure post-purchase NPS (likelihood to recommend) and why with ready-to-use questions. Uncover loyalty drivers to boost referrals, reviews, CX, and retention.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
dropdown
How likely are you to recommend us to a friend in the next 30 days?
Q2
long text
What is the main reason for your rating?
Max 600 chars
Q3
multiple choice
Which factors most influenced your rating? Select all that apply.
  • Product quality
  • Price/value for money
  • Shipping/delivery speed
  • Delivery reliability
  • Customer service
  • Website/app usability
  • Product selection/availability
  • Promotions or discounts
  • Returns/exchanges process
  • Sustainability or brand ethics
Q4
ranking
Rank your top factors (drag from most to least important).
Q5
dropdown
When was your most recent purchase with us?
Q6
multiple choice
Did you experience any issues with your most recent order?
  • No issues
  • Minor issue, resolved
  • Major issue, resolved
  • Issue not resolved
Q7
dropdown
Attention check: To confirm you are reading the questions, please select "I am paying attention."
Q8
short text
What is one thing we could improve for next time?
Max 100 chars
Q9
dropdown
What is your age group?
Q10
multiple choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q11
dropdown
Where do you live?
Q12
multiple choice
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college or associate degree
  • Bachelor's degree
  • Postgraduate degree (master's, doctorate)
  • Prefer not to say
Q13
multiple choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed and looking
  • Not working by choice
  • Retired
  • Prefer not to say
Q14
chat message
Welcome! This quick survey takes about 2 minutes. Your feedback helps us improve.
Q15
long text
Any other comments you’d like to share?
Max 600 chars
Q16
ai interview
AI Interview: 2 Follow-up Questions on your recent purchase experience
AI Interview
Q17
chat message
Thank you for your feedback—have a great day!

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Launch your survey in minutes with this pre-built template

Post-Purchase NPS & Recommendation Survey Template - Survey Template | QuestionPunk