Measure post-purchase NPS (likelihood to recommend) and why with ready-to-use questions. Uncover loyalty drivers to boost referrals, reviews, CX, and retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Dropdown
How likely are you to recommend us to a friend in the next 30 days?
1 - Not at all likely
2
3
4 - Neutral
5
6
7 - Extremely likely
Q2
Long Text
What is the main reason for your rating?
Max 600 chars
Q3
Multiple Choice
Which factors most influenced your rating? Select all that apply.
Product quality
Price/value for money
Shipping/delivery speed
Delivery reliability
Customer service
Website/app usability
Product selection/availability
Promotions or discounts
Returns/exchanges process
Sustainability or brand ethics
Q4
Ranking
Rank your top factors (drag from most to least important).
Drag to order (top = most important)
Product quality
Price/value for money
Shipping/delivery speed
Customer service
Website/app usability
Returns/exchanges process
Q5
Dropdown
When was your most recent purchase with us?
Within the past 7 days
8-14 days ago
15-30 days ago
1-3 months ago
More than 3 months ago
Q6
Multiple Choice
Did you experience any issues with your most recent order?
No issues
Minor issue, resolved
Major issue, resolved
Issue not resolved
Q7
Dropdown
Attention check: To confirm you are reading the questions, please select "I am paying attention."
I am paying attention
I am not paying attention
Q8
Short Text
What is one thing we could improve for next time?
Max 100 chars
Q9
Dropdown
What is your age group?
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
Q10
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q11
Dropdown
Where do you live?
United States
Canada
United Kingdom
European Union
Australia/New Zealand
Other region
Prefer not to say
Q12
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college or associate degree
Bachelor's degree
Postgraduate degree (master's, doctorate)
Prefer not to say
Q13
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed and looking
Not working by choice
Retired
Prefer not to say
Q14
Chat Message
Welcome! This quick survey takes about 2 minutes. Your feedback helps us improve.
Q15
Long Text
Any other comments you’d like to share?
Max 600 chars
Q16
AI Interview
AI Interview: 2 Follow-up Questions on your recent purchase experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q17
Chat Message
Thank you for your feedback—have a great day!
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