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Post-Purchase NPS & Loyalty Driver Survey

Measures Net Promoter Score and identifies key drivers of recommendation among recent customers, providing actionable insights to improve retention, referrals, and overall customer experience.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

13

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome, and thank you for taking a few minutes to share your feedback about your recent purchase. This survey takes approximately 2–3 minutes. Your responses are confidential and will be reported only in aggregate to help us improve our products and services. Participation is entirely voluntary—there are no right or wrong answers, and you may stop at any time.
Q2
Dropdown
When was your most recent purchase with us?
  • Within the past 7 days
  • 8–14 days ago
  • 15–30 days ago
  • 1–3 months ago
  • More than 3 months ago
Q3
Multiple Choice
Did you experience any issues with your most recent order?
  • No issues
  • Minor issue, resolved quickly
  • Major issue, resolved eventually
  • Issue not yet resolved
Q4
Opinion Scale
On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?
Range: 0 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q5
AI Interview
What is the main reason for the score you just gave?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 2
Q6
Multiple Choice
Which of the following factors most influenced your recommendation score? Please select up to three.
  • Product quality
  • Price / value for money
  • Shipping / delivery speed
  • Delivery reliability
  • Customer service
  • Website / app usability
  • Product selection / availability
  • Returns / exchanges process
  • Promotions or discounts
  • Sustainability or brand ethics
  • Other (please specify)
Q7
Opinion Scale
How would you rate your overall satisfaction with your most recent purchase?
Range: 1 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Long Text
What is one thing we could improve about your experience?
Max chars
Q9
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with us?
Max chars
Q10
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q11
Dropdown
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q12
Dropdown
Where do you live?
  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia / New Zealand
  • Other region
  • Prefer not to say
Q13
Chat Message
Thank you for taking the time to share your feedback. Your responses will help us improve your future experience. Have a great day!

Frequently Asked Questions

What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.

Ready to Get Started?

Launch your survey in minutes with this pre-built template