Post-Purchase NPS & Recommendation Survey Template

Measure post-purchase NPS (likelihood to recommend) and why with ready-to-use questions. Uncover loyalty drivers to boost referrals, reviews, CX, and retention.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Dropdown

How likely are you to recommend us to a friend in the next 30 days?

1 - Not at all likely
2
3
4 - Neutral
5
6
7 - Extremely likely

Long Text

What is the main reason for your rating?

Max 600 chars

Multiple Choice

Which factors most influenced your rating? Select all that apply.

Product quality
Price/value for money
Shipping/delivery speed
Delivery reliability
Customer service
Website/app usability
Product selection/availability
Promotions or discounts
Returns/exchanges process
Sustainability or brand ethics

Ranking

Rank your top factors (drag from most to least important).

Drag to order (top = most important)

Product quality
Price/value for money
Shipping/delivery speed
Customer service
Website/app usability
Returns/exchanges process

Dropdown

When was your most recent purchase with us?

Within the past 7 days
8-14 days ago
15-30 days ago
1-3 months ago
More than 3 months ago

Multiple Choice

Did you experience any issues with your most recent order?

No issues
Minor issue, resolved
Major issue, resolved
Issue not resolved

Dropdown

Attention check: To confirm you are reading the questions, please select "I am paying attention."

I am paying attention
I am not paying attention

Short Text

What is one thing we could improve for next time?

Max 100 chars

Dropdown

What is your age group?

18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say

Q10

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer not to say

Q11

Dropdown

Where do you live?

United States
Canada
United Kingdom
European Union
Australia/New Zealand
Other region
Prefer not to say

Q12

Multiple Choice

What is the highest level of education you have completed?

Less than high school
High school or equivalent
Some college or associate degree
Bachelor's degree
Postgraduate degree (master's, doctorate)
Prefer not to say

Q13

Multiple Choice

What is your current employment status?

Employed full-time
Employed part-time
Self-employed
Student
Unemployed and looking
Not working by choice
Retired
Prefer not to say

Q14

Chat Message

Welcome! This quick survey takes about 2 minutes. Your feedback helps us improve.

Q15

Long Text

Any other comments you’d like to share?

Max 600 chars

Q16

AI Interview

AI Interview: 2 Follow-up Questions on your recent purchase experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q17

Chat Message

Thank you for your feedback—have a great day!

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

NPS