Evaluates trial users' satisfaction with maintenance response, platform communication, and property listing accuracy to inform conversion strategy and product improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your recent platform trial experience.
This survey takes approximately 5–7 minutes to complete. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
Your responses are confidential, will be anonymized, and reported only in aggregate. Results will be used internally to improve the platform experience.
Please answer based on your experience over the last 14 days.
Q2
Dropdown
How long have you been on this platform trial?
Less than 3 days
3–7 days
8–14 days
More than 14 days
Q3
Multiple Choice
During the trial (last 14 days), how often did you use the platform?
Several times a day
About once a day
A few times per week
About once per week or less
Did not use during this period
Q4
Opinion Scale
Overall, how satisfied are you with your trial experience so far?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q5
Multiple Choice
Did you encounter any platform or maintenance issues during the trial?
Yes
No
Q6
Opinion Scale
How would you rate the speed of issue resolution during the trial?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q7
Opinion Scale
How would you rate the quality of communication you received about issues?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q8
Opinion Scale
How easy was it to report issues through the platform?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q9
Multiple Choice
Through which channels did you receive updates or communications during the trial? Select all that apply.
Email
In-app notifications
SMS
Phone call
Status page
None of the above
Q10
Opinion Scale
How timely were communications about incidents, maintenance, or changes during your trial?
Range: 1 – 7
Min: Not at all timelyMid: NeutralMax: Extremely timely
Q11
Multiple Choice
Based on the listings you viewed, how accurately did the platform reflect property condition?
Much worse than represented
Slightly worse than represented
As represented
Slightly better than represented
Much better than represented
Did not view property listings
Q12
Multiple Choice
Which single feature delivered the most value during your trial?
Property overview dashboard
Maintenance/issue tracking
Listings and photos
Investment returns calculator
Alerts and notifications
In-app messaging
Not sure
Did not use enough to say
Q13
Ranking
Please rank the following areas by how much improvement they need based on your trial experience (1 = most needs improvement).
Drag to order (top = most important)
Maintenance response time
Transparency of communications
Accuracy of property data
Photo and media quality
Detail of inspection/maintenance history
Q14
Opinion Scale
How likely are you to continue with a paid plan after the trial?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q15
Opinion Scale
How likely are you to recommend this platform to a colleague or associate?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q16
Long Text
Based on your responses in this survey, what one change would most improve your trial experience?
Max chars
Q17
AI Interview
We'd like to learn more about your trial experience. An AI moderator will ask a couple of follow-up questions based on your answers.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q19
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q20
Dropdown
Where do you primarily reside?
North America
Europe
Asia-Pacific
Latin America
Middle East and Africa
Prefer not to say
Q21
Chat Message
Thank you for completing this survey! Your feedback is valuable and will be used to improve the platform trial experience. If you have any questions, please contact our support team.
Frequently Asked Questions
What is QuestionPunk?
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