Property Maintenance Response & Communication Survey
Assess maintenance response time and communication for proptech and property management trials. Improve onboarding and tenant satisfaction. 5–7 minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Dropdown
How long have you been on this trial?
Less than 3 days
3–7 days
8–14 days
More than 14 days
Q2
Multiple Choice
During the trial (last 14 days), how often did you use the platform?
Several times a day
About once a day
A few times per week
About once per week or less
Did not use during this period
Q3
Rating
Overall, how satisfied are you with your trial experience so far?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q4
Matrix
If you encountered platform or maintenance issues during the trial, how would you rate the following? Select “Not applicable” if you had no issues.
Rows
Very poor
Poor
Fair
Good
Excellent
Not applicable
Response speed to issues
•
•
•
•
•
•
Effectiveness of fixes
•
•
•
•
•
•
Clarity of status updates
•
•
•
•
•
•
Professionalism of support
•
•
•
•
•
•
Q5
Multiple Choice
Through which channels did you receive updates or communications during the trial? Select all that apply.
Email
In-app notifications
SMS
Phone call
Status page
None of the above
Q6
Opinion Scale
How timely were communications about incidents, maintenance, or changes during your trial?
Range: 1 – 10
Min: Not timelyMid: NeutralMax: Very timely
Q7
Multiple Choice
Based on the listings you viewed, how accurately did the platform reflect property condition?
Much worse than represented
Slightly worse than represented
As represented
Slightly better than represented
Much better than represented
Did not view property listings
Q8
Ranking
Please rank the areas that most need improvement based on your trial experience (1 = top priority).
Drag to order (top = most important)
Maintenance response time
Transparency of communications
Accuracy of property data
Photo and media quality
Detail of inspection/maintenance history
Q9
Multiple Choice
Which single feature delivered the most value during your trial?
Property overview dashboard
Maintenance/issue tracking
Listings and photos
Investment returns calculator
Alerts and notifications
In-app messaging
Not sure/Did not use
Q10
Opinion Scale
How likely are you to continue with a paid plan after the trial?
Range: 1 – 10
Min: Very unlikelyMid: Not sureMax: Very likely
Q11
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to say
Q12
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q14
Dropdown
Where do you primarily reside?
North America
Europe
Asia-Pacific
Latin America
Middle East and Africa
Prefer not to say
Q15
Dropdown
What is your highest level of education?
High school or less
Some college/Associate degree
Bachelor’s degree
Master’s degree
Doctorate
Professional degree
Prefer not to say
Q16
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Not employed
Retired
Prefer not to say
Q17
Chat Message
Welcome! This brief survey asks about your trial experience. Please answer based on the last 14 days.
Q18
Long Text
What one change would most improve your trial experience?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your trial experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you! Your feedback helps us improve the trial experience.
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