Property Maintenance Response & Communication Survey - Survey Template | QuestionPunk
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Property Maintenance Response & Communication Survey

Assess maintenance response time and communication for proptech and property management trials. Improve onboarding and tenant satisfaction. 5–7 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
dropdown
How long have you been on this trial?
Q2
multiple choice
During the trial (last 14 days), how often did you use the platform?
  • Several times a day
  • About once a day
  • A few times per week
  • About once per week or less
  • Did not use during this period
Q3
rating
Overall, how satisfied are you with your trial experience so far?
Q4
matrix
If you encountered platform or maintenance issues during the trial, how would you rate the following? Select “Not applicable” if you had no issues.
Q5
multiple choice
Through which channels did you receive updates or communications during the trial? Select all that apply.
  • Email
  • In-app notifications
  • SMS
  • Phone call
  • Status page
  • None of the above
Q6
opinion scale
How timely were communications about incidents, maintenance, or changes during your trial?
Q7
multiple choice
Based on the listings you viewed, how accurately did the platform reflect property condition?
  • Much worse than represented
  • Slightly worse than represented
  • As represented
  • Slightly better than represented
  • Much better than represented
  • Did not view property listings
Q8
ranking
Please rank the areas that most need improvement based on your trial experience (1 = top priority).
Q9
multiple choice
Which single feature delivered the most value during your trial?
  • Property overview dashboard
  • Maintenance/issue tracking
  • Listings and photos
  • Investment returns calculator
  • Alerts and notifications
  • In-app messaging
  • Not sure/Did not use
Q10
opinion scale
How likely are you to continue with a paid plan after the trial?
Q11
multiple choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q12
dropdown
What is your age group?
Q13
multiple choice
How do you describe your gender?
  • Man
  • Woman
  • Non-binary
  • Prefer not to say
Q14
dropdown
Where do you primarily reside?
Q15
dropdown
What is your highest level of education?
Q16
multiple choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Not employed
  • Retired
  • Prefer not to say
Q17
chat message
Welcome! This brief survey asks about your trial experience. Please answer based on the last 14 days.
Q18
long text
What one change would most improve your trial experience?
Max 600 chars
Q19
ai interview
AI Interview: 2 Follow-up Questions on your trial experience
AI Interview
Q20
chat message
Thank you! Your feedback helps us improve the trial experience.

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