Q01
Long Text
All templates
Incident Communication Effectiveness Survey
Evaluates the timeliness, clarity, channel effectiveness, and overall quality of incident communications from stakeholders' perspectives to identify actionable improvements in crisis response.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Long Text
When did you most recently receive an incident communication from us?
Q03
Long Text
How timely was the first notification you received about that incident?
Q04
Multiple Choice
Which communication channels did you use or notice during that incident? (Select all that apply.)
Q05
Long Text
How clear was the description of the incident's impact on your services or workflows?
Q06
Long Text
Overall, how would you rate the communication you received for that incident?
Q07
AI Interview
Thinking about the incident communication you evaluated in this survey, what worked well and what could be improved? Please share your thoughts and we'll follow up with a few questions.
Q08
Long Text
What is your primary role?
Q09
Long Text
Thank you for taking the time to share your feedback. Your responses will help us improve how we communicate during incidents. If you have any questions about this survey, please contact our team.
Q10
Long Text
Approximately how long after the incident started did you receive the first notification?
Q11
Long Text
Of the channels you used, rank them by usefulness for this incident (top = most useful).
Q12
Long Text
How clear were the progress updates provided during the incident?
Q13
Long Text
How confident are you that you will be kept appropriately informed during a future incident?
Q14
Long Text
Based on your responses in this survey, is there anything else you would like to share about our incident communications?
Q15
Long Text
Which region are you primarily located in?
Q16
Long Text
How would you describe the frequency of updates you received during the incident?
Q17
Long Text
How clear was the resolution summary once the incident was resolved?
Q18
Long Text
Approximately how many employees are in your organization?
Q19
Multiple Choice
During a major incident, how often would you prefer to receive updates?
Q20
Long Text
How clear was the root cause explanation provided after the incident?
Q21
Long Text
How long have you used our product or service?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.