Evaluates the timeliness, clarity, channel effectiveness, and overall quality of incident communications from stakeholders' perspectives to identify actionable improvements in crisis response.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for participating in this survey about our incident communication. We want to understand your experience with how we communicated during a recent incident so we can improve.
This survey takes approximately 5–7 minutes. Your participation is voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Dropdown
When did you most recently receive an incident communication from us?
In the past 7 days
8–30 days ago
31–60 days ago
More than 60 days ago
I don't recall
Q3
Opinion Scale
How timely was the first notification you received about that incident?
Range: 1 – 7
Min: Not at all timelyMid: NeutralMax: Extremely timely
Q4
Dropdown
Approximately how long after the incident started did you receive the first notification?
Under 1 hour
1–2 hours
3–6 hours
7–12 hours
13–24 hours
25–48 hours
More than 48 hours
Not sure
Q5
Opinion Scale
How would you describe the frequency of updates you received during the incident?
Range: 1 – 7
Min: Far too infrequentMid: NeutralMax: Far too frequent
Q6
Multiple Choice
During a major incident, how often would you prefer to receive updates?
Every 15 minutes
Every 30 minutes
Hourly
Every 2–3 hours
Only when status changes
Only at start and resolution
Q7
Multiple Choice
Which communication channels did you use or notice during that incident? (Select all that apply.)
Email
SMS/text
In-app or push notification
Status page
Phone call
Social media
Dashboard/banner
Other (please specify)
Q8
Ranking
Of the channels you used, rank them by usefulness for this incident (top = most useful).
Drag to order (top = most important)
Email
SMS/text
In-app or push notification
Status page
Phone call
Social media
Dashboard/banner
Q9
Opinion Scale
How clear was the description of the incident's impact on your services or workflows?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How clear were the progress updates provided during the incident?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q11
Opinion Scale
How clear was the resolution summary once the incident was resolved?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q12
Opinion Scale
How clear was the root cause explanation provided after the incident?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q13
Opinion Scale
Overall, how would you rate the communication you received for that incident?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q14
Opinion Scale
How confident are you that you will be kept appropriately informed during a future incident?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q15
AI Interview
Thinking about the incident communication you evaluated in this survey, what worked well and what could be improved? Please share your thoughts and we'll follow up with a few questions.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 6
Q16
Long Text
Based on your responses in this survey, is there anything else you would like to share about our incident communications?
Max chars
Q17
Dropdown
What is your primary role?
Developer
SRE/Operations
Security
Product/Project management
Customer support
Executive/Leadership
Procurement/Vendor management
Other
Q18
Dropdown
Which region are you primarily located in?
North America
Latin America
Europe
Middle East & Africa
Asia
Oceania
Prefer not to say
Q19
Dropdown
Approximately how many employees are in your organization?
1–49
50–249
250–999
1,000–4,999
5,000+
Prefer not to say
Q20
Dropdown
How long have you used our product or service?
Under 3 months
3–12 months
1–3 years
More than 3 years
Not sure
Q21
Chat Message
Thank you for taking the time to share your feedback. Your responses will help us improve how we communicate during incidents. If you have any questions about this survey, please contact our team.
Frequently Asked Questions
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