When did you most recently receive an incident communication from us?
Overall, how would you rate the communication for that incident?
How timely was the first notification you received about that incident?
Approximately how long after the incident started did you receive the first notification?
How well did the update frequency match your needs during the incident?
Which channels did you use or notice during that incident? (Select all that apply.)
- Email
- SMS/text
- In-app or push notification
- Status page
- Phone call
- Social media
- Dashboard/banner
Rank the channels by usefulness for this incident (top = most useful).
Please rate the clarity of each part of our incident communication.
How confident are you that you'll be kept appropriately informed in a future incident?
If a major incident occurs, how often would you prefer updates?
- Every 15 minutes
- Every 30 minutes
- Hourly
- Every 2-3 hours
- Only when status changes
- Only at start and resolution
What worked well about our incident communication?
Max 600 chars
What is one improvement that would make our incident updates more useful for you?
Max 600 chars
What is your primary role?
Which region are you primarily located in?
About how many employees are in your organization?
How long have you used our product or service?
Attention check: For this question only, please select "No".
Is there anything else you would like us to know about our incident communications?
Max 600 chars
AI Interview: 2 Follow-up Questions on Incident Communication
Thank you for your time—your feedback helps us improve.