Incident Communication Feedback Survey Template

Assess clarity, timeliness, and usefulness of incident updates to improve response and stakeholder trust. Ready-to-use, customizable template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Dropdown

When did you most recently receive an incident communication from us?

In the past 7 days
8-30 days ago
31-60 days ago
More than 60 days ago
I don't recall

Rating

Overall, how would you rate the communication for that incident?

Scale: 11 (star)

Min: PoorMax: Excellent

Opinion Scale

How timely was the first notification you received about that incident?

Range: 1 – 10

Min: Very lateMid: On timeMax: Very timely

Dropdown

Approximately how long after the incident started did you receive the first notification?

Under 1 hour
1-2 hours
3-6 hours
7-12 hours
13-24 hours
25-48 hours
More than 48 hours
Not sure

Opinion Scale

How well did the update frequency match your needs during the incident?

Range: 1 – 10

Min: Far too infrequentMid: About rightMax: Far too frequent

Multiple Choice

Which channels did you use or notice during that incident? (Select all that apply.)

Email
SMS/text
In-app or push notification
Status page
Phone call
Social media
Dashboard/banner

Ranking

Rank the channels by usefulness for this incident (top = most useful).

Drag to order (top = most important)

Email
SMS/text
Status page
In-app or push notification
Dashboard/banner

Matrix

Please rate the clarity of each part of our incident communication.

Rows	Strongly disagree	Disagree	Neither	Agree	Strongly agree
Subject or title made the topic clear	•	•	•	•	•
Plain language (minimal jargon)	•	•	•	•	•
Impact on your service was clearly described	•	•	•	•	•
Actions we were taking were clear	•	•	•	•	•
What you needed to do (if anything) was clear	•	•	•	•	•
When to expect the next update was stated	•	•	•	•	•
How to get help was easy to find	•	•	•	•	•

Opinion Scale

How confident are you that you'll be kept appropriately informed in a future incident?

Range: 1 – 10

Min: Not confidentMid: SomewhatMax: Very confident

Q10

Multiple Choice

If a major incident occurs, how often would you prefer updates?

Every 15 minutes
Every 30 minutes
Hourly
Every 2-3 hours
Only when status changes
Only at start and resolution

Q11

Long Text

What worked well about our incident communication?

Max 600 chars

Q12

Long Text

What is one improvement that would make our incident updates more useful for you?

Max 600 chars

Q13

Dropdown

What is your primary role?

Developer
SRE/Operations
Security
Product/Project management
Customer support
Executive/Leadership
Procurement/Vendor management
Other

Q14

Dropdown

Which region are you primarily located in?

North America
Latin America
Europe
Middle East
Africa
Asia
Oceania
Prefer not to say

Q15

Dropdown

About how many employees are in your organization?

1-49
50-249
250-999
1,000-4,999
5,000+
Prefer not to say

Q16

Dropdown

How long have you used our product or service?

Under 3 months
3-12 months
1-3 years
More than 3 years
Not sure

Q17

Dropdown

Attention check: For this question only, please select "No".

Q18

Long Text

Is there anything else you would like us to know about our incident communications?

Max 600 chars

Q19

AI Interview

AI Interview: 2 Follow-up Questions on Incident Communication

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q20

Chat Message

Thank you for your time—your feedback helps us improve.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

Operations