Crisis & Incident Communication Feedback Survey Template

Evaluate clarity, speed, and trust in incident and outage communications. Collect customer feedback with this survey template to improve customer ops updates.

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AI-Powered Questions

Intelligent follow-up questions based on responses

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Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

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This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Chat Message

Please answer about the most recent disruption or urgent incident you experienced from us within the past 6 months.

Dropdown

When did that incident occur?

Within the last 7 days
8–30 days ago
1–3 months ago
4–6 months ago
Not sure

Multiple Choice

Where did you first see our communication about the incident?

Email
SMS/text message
Mobile app push notification
In-app message
Website status page or banner
Social media
Phone call/IVR
Live chat/agent
I did not receive any communication
Other

Multiple Choice

Which channels did you receive updates from during the incident? Select all that apply.

Email
SMS/text message
Mobile app push notification
In-app message
Website status page or banner
Social media
Phone call/IVR
Live chat/agent
I did not receive any updates
Other

Rating

How quickly did we notify you after the issue began affecting you?

Scale: 11 (star)

Min: Very slowMax: Very fast

Opinion Scale

How appropriate was the frequency of updates during the incident?

Range: 1 – 10

Min: Too infrequentMid: About rightMax: Too frequent

Matrix

Please rate the following aspects of the incident communications.

Rows	Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree	Not applicable
The message was clear and easy to understand.	•	•	•	•	•	•
It explained what happened in plain language.	•	•	•	•	•	•
It stated what I needed to do, if anything.	•	•	•	•	•	•
It set expectations for when the next update would arrive.	•	•	•	•	•	•
The tone felt transparent and respectful.	•	•	•	•	•	•
I could tell which services or regions were affected.	•	•	•	•	•	•

Opinion Scale

After the incident, how much confidence do you have in us to manage future incidents?

Range: 1 – 10

Min: No confidenceMid: NeutralMax: Full confidence

Multiple Choice

Attention check: To confirm you are paying attention, please select "I agree."

I agree
I disagree
Not sure

Q10

Ranking

Please rank the information that is most valuable to you during an incident (top = most important).

Drag to order (top = most important)

Cause of the issue
Impacted services/regions
Steps being taken to fix it
Workarounds or temporary steps
Estimated time to resolution
Timing of the next update

Q11

Multiple Choice

Preferred cadence for updates while an incident is ongoing:

Every 15 minutes
Every 30 minutes
Hourly
Every 2–4 hours
Only when there is new information
Depends on severity

Q12

Multiple Choice

Which formats help you most during an incident? Select all that apply.

Plain-language summary
Link to technical details
Timeline of events
Impact map/status page
Next steps checklist
Short video update

Q13

Dropdown

What is your primary role?

Operations
Customer support
Engineering
Product management
IT/Infrastructure
Executive/Leadership
Other

Q14

Dropdown

What region are you based in?

North America
Europe
Asia-Pacific
Latin America
Middle East
Africa
Prefer not to say

Q15

Dropdown

Approximately how many employees work at your organization?

1–49
50–249
250–999
1,000–4,999
5,000+
Prefer not to say

Q16

Dropdown

How long have you used our product/service?

Less than 3 months
3–12 months
1–3 years
More than 3 years
Not applicable

Q17

Long Text

What is one thing we could improve in future incident communications?

Max 600 chars

Q18

AI Interview

AI Interview: 2 Follow-up Questions on incident communications

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q19

Chat Message

Thank you for your feedback—your responses will help us improve future incident communications.

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

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Can the AI generate a survey from a prompt?

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How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

Communications