Q01
Long Text
All templates
Incident Communication Effectiveness Assessment
Evaluates stakeholder perceptions of incident communication timeliness, clarity, frequency, and helpfulness to identify priority improvements in crisis communication workflows.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
Were you affected by, or aware of, a recent service incident involving our product?
Q03
Long Text
Approximately when did you first become aware of this incident?
Q04
Long Text
Approximately how long after you first noticed the incident did you receive our first communication?
Q05
Long Text
How would you rate the frequency of updates during the incident?
Q06
Long Text
Overall, how helpful were the incident communications in allowing you to plan or take action?
Q07
Long Text
Please rank the following communication improvements from most to least important to you.
Q08
Long Text
What best describes your primary role?
Q09
Long Text
Thank you for sharing your feedback. Your responses will help us improve how we communicate during future incidents. We appreciate your time.
Q10
Multiple Choice
Through which channels did you receive incident updates? Select all that apply.
Q11
Long Text
How clear and easy to understand was the first incident update you received?
Q12
Long Text
How well did our updates describe the impact of the incident on your work or service?
Q13
Long Text
Overall, how satisfied are you with how we communicated during this incident?
Q14
Long Text
What is one change that would most improve incident communications for you?
Q15
Long Text
How long have you used our product or service?
Q16
Long Text
How well did our updates explain the cause of the incident?
Q17
Long Text
Compared to your expectations, how would you rate the incident communications?
Q18
AI Interview
We'd like to understand more about your experience with our incident communications. An AI moderator will ask a couple of follow-up questions based on your earlier responses.
Q19
Long Text
Where are you primarily located?
Q20
Long Text
How well did our updates provide an estimated resolution timeline?
Q21
Long Text
How well did our updates provide workarounds or steps you could take in the meantime?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.