Evaluates stakeholder perceptions of incident communication timeliness, clarity, frequency, and helpfulness to identify priority improvements in crisis communication workflows.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for taking the time to share your feedback on our incident communications.
This survey asks about your experience receiving status updates during a recent incident. Your responses are confidential, will be reported only in aggregate, and will be used to improve how we communicate during future incidents.
Participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions.
Estimated time: 5–7 minutes.
Q2
Multiple Choice
Were you affected by, or aware of, a recent service incident involving our product?
Yes
No
I'm not sure
Q3
Dropdown
Approximately when did you first become aware of this incident?
Within the last 24 hours
1–3 days ago
4–7 days ago
8–14 days ago
15–30 days ago
More than 30 days ago
Q4
Multiple Choice
Through which channels did you receive incident updates? Select all that apply.
Email
SMS / Text
In-app message
Push notification
Status page
Social media
Phone call
Chat support
Community forum
Other
Q5
Dropdown
Approximately how long after you first noticed the incident did you receive our first communication?
Within 15 minutes
15–60 minutes
1–3 hours
3–6 hours
6–12 hours
12–24 hours
More than 24 hours
I don't recall
I never received an update
Q6
Opinion Scale
How clear and easy to understand was the first incident update you received?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How would you rate the frequency of updates during the incident?
Range: 1 – 7
Min: Far too infrequentMid: NeutralMax: Far too frequent
Q8
Opinion Scale
How well did our updates describe the impact of the incident on your work or service?
Range: 1 – 7
Min: Not at all wellMid: NeutralMax: Extremely well
Q9
Opinion Scale
How well did our updates explain the cause of the incident?
Range: 1 – 7
Min: Not at all wellMid: NeutralMax: Extremely well
Q10
Opinion Scale
How well did our updates provide an estimated resolution timeline?
Range: 1 – 7
Min: Not at all wellMid: NeutralMax: Extremely well
Q11
Opinion Scale
How well did our updates provide workarounds or steps you could take in the meantime?
Range: 1 – 7
Min: Not at all wellMid: NeutralMax: Extremely well
Q12
Opinion Scale
Overall, how helpful were the incident communications in allowing you to plan or take action?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q13
Opinion Scale
Overall, how satisfied are you with how we communicated during this incident?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Dropdown
Compared to your expectations, how would you rate the incident communications?
Much worse than expected
Worse than expected
About as expected
Better than expected
Much better than expected
Q15
Ranking
Please rank the following communication improvements from most to least important to you.
Drag to order (top = most important)
Faster initial notification
More frequent updates during the incident
Clearer, less technical language
More detail on root cause
Better estimated resolution timelines
Actionable workarounds or mitigation steps
More thorough post-incident summary
Q16
Long Text
What is one change that would most improve incident communications for you?
Max chars
Q17
AI Interview
We'd like to understand more about your experience with our incident communications. An AI moderator will ask a couple of follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Dropdown
What best describes your primary role?
Engineering / Operations (e.g., SRE, DevOps)
Developer
Product Management
Customer Support
Security / Compliance
Executive / Leadership
Other
Q19
Dropdown
How long have you used our product or service?
Less than 3 months
3–12 months
1–3 years
More than 3 years
Q20
Dropdown
Where are you primarily located?
North America
Europe
Asia-Pacific
Latin America
Middle East and Africa
Prefer not to say
Q21
Chat Message
Thank you for sharing your feedback. Your responses will help us improve how we communicate during future incidents. We appreciate your time.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
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Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
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QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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