Free, customizable drive-thru survey measures wait time, order accuracy, and staff friendliness. Get actionable insights to improve fast-food service.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Chat Message
Welcome! This brief survey asks about your most recent restaurant drive-thru visit. It should take about 5 minutes.
Q2
Multiple Choice
Have you used a restaurant drive-thru in the last 30 days?
Yes, within the last 7 days
Yes, 8–30 days ago
No, not in the last 30 days
Q3
Multiple Choice
What are the main reasons you haven’t used a drive-thru in the last 30 days? Select all that apply. If you have used a drive-thru, select “Not applicable.”
I cook or eat at home
I dine in or carry out instead
I use delivery apps
Cost concerns
Health or diet goals
No need or opportunity
Avoid lines or crowds
Not applicable
Q4
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Q5
Chat Message
Please think about your single most recent drive-thru visit in the last 30 days when answering the next questions.
Q6
Short Text
Which restaurant was this most recent drive-thru visit at?
Max 100 chars
Q7
Numeric
How many items did you purchase in that order? Please enter a whole number.
Accepts a numeric value
Whole numbers only
Q8
Multiple Choice
What time of day was that visit?
Breakfast (5–10am)
Lunch (10am–2pm)
Afternoon/Snack (2–5pm)
Dinner (5–9pm)
Late night (after 9pm)
Q9
Numeric
From joining the line to receiving your order, about how many minutes did it take? Please enter a whole number.
Accepts a numeric value
Whole numbers only
Q10
Opinion Scale
How would you rate the speed of service on that visit?
Range: 1 – 10
Min: Very slowMid: About expectedMax: Very fast
Q11
Multiple Choice
Was your order accurate on that visit?
Yes, completely accurate
Minor issue only (e.g., condiment or customization)
No, one or more items were wrong
Q12
Multiple Choice
What accuracy issues did you experience? Select all that apply. If none, select “I did not experience any accuracy issues.”
Missing item
Wrong item
Wrong size or portion
Incorrect customization (e.g., pickles, sauces)
Beverage issue
Packaging or spillage
I did not experience any accuracy issues
Q13
Rating
How friendly was the staff member at the window?
Scale: 11 (star)
Min: Very unfriendlyMax: Very friendly
Q14
Multiple Choice
Which of the following occurred during the interaction? Select all that apply.
Greeted me
Smiled or made eye contact
Repeated my order
Thanked me
Apologized for the wait
Offered a receipt
Q15
Ranking
Rank these when choosing a drive-thru (1 = most important).
Drag to order (top = most important)
Speed of service
Order accuracy
Staff friendliness
Price
Food quality
Q16
Constant Sum
Allocate 100 points across the following to show what matters most for a great drive-thru.
Total must equal 100
Speed of service
Order accuracy
Staff friendliness
Price
Food quality
Min per option: 0Whole numbers only
Q17
Opinion Scale
Overall, how satisfied were you with that drive-thru visit?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q18
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q19
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q20
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
India
Prefer not to say
Q21
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school diploma or equivalent
Some college or associate degree
Bachelor’s degree
Graduate or professional degree
Prefer not to say
Q22
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Unemployed
Retired
Prefer not to say
Q23
Long Text
What is one thing that would most improve your next drive-thru experience?
Max 600 chars
Q24
AI Interview
AI Interview: 2 Follow-up Questions on your drive-thru experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q25
Chat Message
Thank you for your time—your feedback helps improve future drive-thru experiences!
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