Measures speed, accuracy, staff hospitality, and overall satisfaction for fast-food drive-thru visits to identify key experience drivers and improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for your interest in this survey! We are conducting research about fast-food drive-thru experiences. This survey should take about 5 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
By continuing, you agree to participate.
Q2
Multiple Choice
Have you used a restaurant drive-thru in the last 30 days?
Yes, within the last 7 days
Yes, 8–30 days ago
No, not in the last 30 days
Q3
Multiple Choice
What are the main reasons you have not used a drive-thru in the last 30 days? Select all that apply.
I cook or eat at home
I dine in or carry out instead
I use delivery apps
Cost concerns
Health or diet goals
No need or opportunity
I prefer to avoid lines or crowds
Other (please specify)
Q4
Chat Message
For the following questions, please think about your single most recent drive-thru visit within the last 30 days.
Q5
Dropdown
Which restaurant did you visit on your most recent drive-thru trip?
McDonald's
Chick-fil-A
Taco Bell
Wendy's
Burger King
Starbucks
Dunkin'
Popeyes
Sonic Drive-In
Arby's
Jack in the Box
KFC
Whataburger
Tim Hortons
Other (please specify)
Q6
Multiple Choice
Approximately how many items did you purchase in that order?
1 item
2–3 items
4–5 items
6–8 items
9 or more items
Q7
Multiple Choice
What time of day was that visit?
Breakfast (5–10 am)
Lunch (10 am–2 pm)
Afternoon/Snack (2–5 pm)
Dinner (5–9 pm)
Late night (after 9 pm)
Q8
Multiple Choice
From joining the line to receiving your order, approximately how long did it take?
Less than 3 minutes
3–5 minutes
6–10 minutes
11–15 minutes
More than 15 minutes
Q9
Opinion Scale
How would you rate the speed of service on that visit?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q10
Multiple Choice
Was your order accurate on that visit?
Yes, completely accurate
Minor issue only (e.g., wrong condiment or customization)
No, one or more items were wrong
Q11
Multiple Choice
What accuracy issues did you experience? Select all that apply.
Missing item
Wrong item
Wrong size or portion
Incorrect customization (e.g., pickles, sauces)
Beverage issue
Packaging or spillage
Other (please specify)
Q12
Opinion Scale
How friendly was the staff member at the window?
Range: 1 – 7
Min: Not at all friendlyMid: NeutralMax: Extremely friendly
Q13
Multiple Choice
Which of the following occurred during your interaction at the window? Select all that apply.
Greeted me
Smiled or made eye contact
Repeated my order back to me
Thanked me
Apologized for the wait
Offered a receipt
None of the above
Q14
Ranking
When choosing a drive-thru restaurant, please rank the following from most important (1) to least important (5).
Drag to order (top = most important)
Speed of service
Order accuracy
Staff friendliness
Price
Food quality
Q15
Opinion Scale
Overall, how satisfied were you with that drive-thru visit?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q16
Opinion Scale
How likely are you to return to this restaurant's drive-thru in the next 30 days?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q17
Long Text
Based on your responses in this survey, what is one thing that would most improve your next drive-thru experience?
Max chars
Q18
AI Interview
We'd like to learn a bit more about your drive-thru experience. Our AI moderator will ask a couple of follow-up questions based on your earlier answers.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 8
Q19
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q21
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
India
Other
Prefer not to say
Q22
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school diploma or equivalent
Some college or associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q23
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Unemployed
Retired
Prefer not to say
Q24
Chat Message
Thank you for your time! Your feedback will help improve future drive-thru experiences.
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