Welcome! This brief survey asks about your most recent restaurant drive-thru visit. It should take about 5 minutes.
Have you used a restaurant drive-thru in the last 30 days?
- Yes, within the last 7 days
- Yes, 8–30 days ago
- No, not in the last 30 days
What are the main reasons you haven’t used a drive-thru in the last 30 days? Select all that apply. If you have used a drive-thru, select “Not applicable.”
- I cook or eat at home
- I dine in or carry out instead
- I use delivery apps
- Cost concerns
- Health or diet goals
- No need or opportunity
- Avoid lines or crowds
- Not applicable
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Please think about your single most recent drive-thru visit in the last 30 days when answering the next questions.
Which restaurant was this most recent drive-thru visit at?
Max 100 chars
How many items did you purchase in that order? Please enter a whole number.
What time of day was that visit?
- Breakfast (5–10am)
- Lunch (10am–2pm)
- Afternoon/Snack (2–5pm)
- Dinner (5–9pm)
- Late night (after 9pm)
From joining the line to receiving your order, about how many minutes did it take? Please enter a whole number.
How would you rate the speed of service on that visit?
Was your order accurate on that visit?
- Yes, completely accurate
- Minor issue only (e.g., condiment or customization)
- No, one or more items were wrong
What accuracy issues did you experience? Select all that apply. If none, select “I did not experience any accuracy issues.”
- Missing item
- Wrong item
- Wrong size or portion
- Incorrect customization (e.g., pickles, sauces)
- Beverage issue
- Packaging or spillage
- I did not experience any accuracy issues
How friendly was the staff member at the window?
Which of the following occurred during the interaction? Select all that apply.
- Greeted me
- Smiled or made eye contact
- Repeated my order
- Thanked me
- Apologized for the wait
- Offered a receipt
Rank these when choosing a drive-thru (1 = most important).
Allocate 100 points across the following to show what matters most for a great drive-thru.
Overall, how satisfied were you with that drive-thru visit?
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
- Less than high school
- High school diploma or equivalent
- Some college or associate degree
- Bachelor’s degree
- Graduate or professional degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Unemployed
- Retired
- Prefer not to say
What is one thing that would most improve your next drive-thru experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your drive-thru experience
Thank you for your time—your feedback helps improve future drive-thru experiences!