Q01
Long Text
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Drive-Thru Customer Experience & Satisfaction Survey
Measures speed, accuracy, staff hospitality, and overall satisfaction for fast-food drive-thru visits to identify key experience drivers and improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Multiple Choice
Have you used a restaurant drive-thru in the last 30 days?
Q03
Long Text
For the following questions, please think about your single most recent drive-thru visit within the last 30 days.
Q04
Multiple Choice
From joining the line to receiving your order, approximately how long did it take?
Q05
Multiple Choice
Was your order accurate on that visit?
Q06
Long Text
How friendly was the staff member at the window?
Q07
Long Text
When choosing a drive-thru restaurant, please rank the following from most important (1) to least important (5).
Q08
Long Text
Overall, how satisfied were you with that drive-thru visit?
Q09
Long Text
Based on your responses in this survey, what is one thing that would most improve your next drive-thru experience?
Q10
Multiple Choice
What is your age group?
Q11
Long Text
Thank you for your time! Your feedback will help improve future drive-thru experiences.
Q12
Multiple Choice
What are the main reasons you have not used a drive-thru in the last 30 days? Select all that apply.
Q13
Long Text
Which restaurant did you visit on your most recent drive-thru trip?
Q14
Long Text
How would you rate the speed of service on that visit?
Q15
Multiple Choice
What accuracy issues did you experience? Select all that apply.
Q16
Multiple Choice
Which of the following occurred during your interaction at the window? Select all that apply.
Q17
Long Text
How likely are you to return to this restaurant's drive-thru in the next 30 days?
Q18
AI Interview
We'd like to learn a bit more about your drive-thru experience. Our AI moderator will ask a couple of follow-up questions based on your earlier answers.
Q19
Multiple Choice
How do you describe your gender?
Q20
Multiple Choice
Approximately how many items did you purchase in that order?
Q21
Long Text
Where do you currently live?
Q22
Multiple Choice
What time of day was that visit?
Q23
Multiple Choice
What is the highest level of education you have completed?
Q24
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.