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EV Charging Station Payment & Reliability Survey Template

Collect EV driver feedback on public charging payment clarity and station reliability. Survey template to diagnose issues and improve satisfaction.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Numeric
How many public charging sessions did you complete in the last 30 days? Enter 0 if none.
Accepts a numeric value
Whole numbers only
Q2
Multiple Choice
In the last 30 days, which payment methods did you use at public chargers? Select all that apply.
  • Contactless card (tap)
  • Chip-and-PIN card
  • Mobile wallet (Apple Pay/Google Pay)
  • Network mobile app
  • RFID card/fob
  • QR code to web checkout
  • Plug & Charge (ISO 15118)
  • Cash
Q3
Matrix
How clear was the pricing information at public chargers you used in the last 30 days?
RowsVery unclearSomewhat unclearNeither clear nor unclearSomewhat clearVery clear
Price per kWh•••••
Session start fee•••••
Idle/overstay fee•••••
Peak vs off-peak pricing•••••
Estimated total cost shown before charging•••••
Taxes and other fees•••••
Q4
Dropdown
Before you start a session, how is pricing typically shown?
  • Price per kWh only
  • Price per minute only
  • Per kWh + session fee
  • Per minute + session fee
  • Tiered by charger power
  • Dynamic pricing by demand/time
  • Price not shown before starting
  • It varies by location/operator
Q5
Opinion Scale
In the last 30 days, how often did your first payment attempt succeed?
Range: 1 – 10
Min: NeverMid: About half the timeMax: Always
Q6
Numeric
How many payment attempts failed in the last 30 days (before a successful charge or giving up)? Enter 0 if none.
Accepts a numeric value
Whole numbers only
Q7
Ranking
Rank the payment issues you encountered most often in the last 30 days (top = most frequent). Move any that did not occur to the bottom.
Drag to order (top = most important)
  1. Card reader malfunction
  2. App or network error
  3. Poor signal/connectivity
  4. Card unexpectedly declined
  5. Price mismatch or confusion
  6. QR code or URL issue
  7. Account authentication timeout
Q8
Multiple Choice
Thinking of your most recent payment failure in the last 30 days, how did you resolve it?
  • Retried the same method at the same charger
  • Switched to a different payment method at the same charger
  • Moved to another charger at the same site
  • Drove to a different site/operator
  • Called support and it was resolved
  • Abandoned the session
  • I did not experience a payment failure in the last 30 days
Q9
Rating
If you contacted charging support in the last 30 days, how helpful were they? If not applicable, you may skip.
Scale: 10 (star)
Min: Very poorMax: Excellent
Q10
Opinion Scale
Overall, how fair were the prices you paid at public chargers in the last 30 days?
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Q11
Dropdown
Where do you primarily use public chargers?
  • North America
  • UK & Ireland
  • Europe (excluding UK & Ireland)
  • Australia & New Zealand
  • Asia (excluding Middle East)
  • Middle East
  • Africa
  • Latin America & Caribbean
Q12
Multiple Choice
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q13
Multiple Choice
What is your gender?
  • Man
  • Woman
  • Non-binary
  • Prefer not to say
Q14
Multiple Choice
What type of EV do you primarily drive?
  • Battery electric vehicle (BEV)
  • Plug-in hybrid (PHEV)
  • Hydrogen fuel cell (FCEV)
Q15
Multiple Choice
Which charger types do you use most often? Select all that apply.
  • On-street slow AC (≤7 kW)
  • Level 2 AC (up to ~22 kW)
  • DC fast (50–149 kW)
  • High-power DC (150 kW+)
Q16
Multiple Choice
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/technical
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q17
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Not employed
  • Retired
  • Prefer not to say
Q18
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
Q19
Chat Message
Welcome! This brief survey asks about pricing clarity and payment reliability at public EV chargers in the last 30 days. Your answers are confidential and help improve the charging experience.
Q20
Long Text
What would most improve payment clarity or reliability at public chargers?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on payment clarity and reliability
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q22
Chat Message
Thank you for your time—your feedback helps make public charging clearer and more reliable.

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