How many public charging sessions did you complete in the last 30 days? Enter 0 if none.
In the last 30 days, which payment methods did you use at public chargers? Select all that apply.
- Contactless card (tap)
- Chip-and-PIN card
- Mobile wallet (Apple Pay/Google Pay)
- Network mobile app
- RFID card/fob
- QR code to web checkout
- Plug & Charge (ISO 15118)
- Cash
How clear was the pricing information at public chargers you used in the last 30 days?
Before you start a session, how is pricing typically shown?
In the last 30 days, how often did your first payment attempt succeed?
How many payment attempts failed in the last 30 days (before a successful charge or giving up)? Enter 0 if none.
Rank the payment issues you encountered most often in the last 30 days (top = most frequent). Move any that did not occur to the bottom.
Thinking of your most recent payment failure in the last 30 days, how did you resolve it?
- Retried the same method at the same charger
- Switched to a different payment method at the same charger
- Moved to another charger at the same site
- Drove to a different site/operator
- Called support and it was resolved
- Abandoned the session
- I did not experience a payment failure in the last 30 days
If you contacted charging support in the last 30 days, how helpful were they? If not applicable, you may skip.
Overall, how fair were the prices you paid at public chargers in the last 30 days?
Where do you primarily use public chargers?
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
What is your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
What type of EV do you primarily drive?
- Battery electric vehicle (BEV)
- Plug-in hybrid (PHEV)
- Hydrogen fuel cell (FCEV)
Which charger types do you use most often? Select all that apply.
- On-street slow AC (≤7 kW)
- Level 2 AC (up to ~22 kW)
- DC fast (50–149 kW)
- High-power DC (150 kW+)
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college/technical
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Not employed
- Retired
- Prefer not to say
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Welcome! This brief survey asks about pricing clarity and payment reliability at public EV chargers in the last 30 days. Your answers are confidential and help improve the charging experience.
What would most improve payment clarity or reliability at public chargers?
Max 600 chars
AI Interview: 2 Follow-up Questions on payment clarity and reliability
Thank you for your time—your feedback helps make public charging clearer and more reliable.