EV Public Charging Payment Clarity & Reliability Survey
A diagnostic survey for EV drivers who have used public charging in the last 30 days, measuring payment transparency, first-attempt success rates, failure patterns, and perceived price fairness to identify priority improvement areas for charging operators.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This short survey (approximately 5–7 minutes) asks about your experiences with pricing clarity and payment reliability at public EV charging stations over the last 30 days.
Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential, anonymized, and reported only in aggregate to help improve the public charging experience.
Q2
Multiple Choice
Have you used a public EV charger in the last 30 days?
Yes
No
Q3
Multiple Choice
Approximately how many public charging sessions did you complete in the last 30 days?
1–2 sessions
3–5 sessions
6–10 sessions
11–20 sessions
More than 20 sessions
Q4
Multiple Choice
In the last 30 days, which payment methods did you use at public EV chargers? Select all that apply.
Contactless card (tap)
Chip-and-PIN card
Mobile wallet (Apple Pay / Google Pay)
Network mobile app
RFID card or fob
QR code to web checkout
Plug & Charge (ISO 15118)
Other (please specify)
Q5
Multiple Choice
Which charger types do you use most often? Select all that apply.
On-street slow AC (≤7 kW)
Level 2 AC (up to ~22 kW)
DC fast (50–149 kW)
High-power DC (150 kW+)
Q6
Dropdown
Before you start a charging session, how is pricing typically displayed? Select the option that best matches your most common experience.
Price per kWh only
Price per minute only
Per kWh + session fee
Per minute + session fee
Tiered by charger power level
Dynamic pricing (varies by demand or time of day)
Price not shown before starting
It varies too much by location/operator to say
Other (please specify)
Q7
Opinion Scale
Overall, how clear was the pricing information displayed at public chargers you used in the last 30 days?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
In the last 30 days, how often did your first payment attempt succeed without any issues?
Range: 1 – 7
Min: NeverMid: NeutralMax: Every time
Q9
Multiple Choice
Approximately how many times did a payment attempt fail at a public charger in the last 30 days?
0 — no failures
1–2 times
3–5 times
6 or more times
Q10
Multiple Choice
Which of the following payment issues, if any, did you experience at a public charger in the last 30 days? Select all that apply.
Card reader malfunction
App or network error
Poor mobile signal or connectivity
Card unexpectedly declined
Price mismatch or pricing confusion
QR code or URL not working
Account authentication timeout
Other (please specify)
I did not experience any payment issues
Q11
Multiple Choice
Thinking of your most recent payment failure, how did you resolve it?
Retried the same method at the same charger
Switched to a different payment method at the same charger
Moved to another charger at the same site
Drove to a different site or operator
Called support and it was resolved
Abandoned the session entirely
Q12
Opinion Scale
How helpful was the charging support you contacted?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q13
Opinion Scale
Overall, how fair do you feel the prices were that you paid at public chargers in the last 30 days?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q14
Opinion Scale
How likely are you to recommend the public charging network you use most often to another EV driver?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
Long Text
Based on your experiences, what one thing would most improve payment clarity or reliability at public EV chargers?
Max chars
Q16
AI Interview
Thank you for your written response. I'd like to explore your thoughts a bit further. Could you tell me more about a specific experience where payment clarity or reliability affected your charging session?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q17
Multiple Choice
What type of electric vehicle do you primarily drive?
Battery electric vehicle (BEV)
Plug-in hybrid (PHEV)
Other
Q18
Dropdown
In which region do you primarily use public chargers?
North America
UK & Ireland
Europe (excluding UK & Ireland)
Australia & New Zealand
Asia (excluding Middle East)
Middle East
Africa
Latin America & Caribbean
Q19
Multiple Choice
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
What is your gender?
Man
Woman
Non-binary
Prefer not to say
Q21
Chat Message
Thank you for completing this survey. Your feedback will help improve the public EV charging experience. If you have any questions about this research, please contact the study team.
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