Q01
Long Text
All templates
EV Public Charging Payment Clarity & Reliability Survey
A diagnostic survey for EV drivers who have used public charging in the last 30 days, measuring payment transparency, first-attempt success rates, failure patterns, and perceived price fairness to identify priority improvement areas for charging operators.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
Have you used a public EV charger in the last 30 days?
Q03
Multiple Choice
Approximately how many public charging sessions did you complete in the last 30 days?
Q04
Long Text
Before you start a charging session, how is pricing typically displayed? Select the option that best matches your most common experience.
Q05
Long Text
In the last 30 days, how often did your first payment attempt succeed without any issues?
Q06
Long Text
Overall, how fair do you feel the prices were that you paid at public chargers in the last 30 days?
Q07
Long Text
Based on your experiences, what one thing would most improve payment clarity or reliability at public EV chargers?
Q08
Multiple Choice
What type of electric vehicle do you primarily drive?
Q09
Long Text
Thank you for completing this survey. Your feedback will help improve the public EV charging experience. If you have any questions about this research, please contact the study team.
Q10
Multiple Choice
In the last 30 days, which payment methods did you use at public EV chargers? Select all that apply.
Q11
Long Text
Overall, how clear was the pricing information displayed at public chargers you used in the last 30 days?
Q12
Multiple Choice
Approximately how many times did a payment attempt fail at a public charger in the last 30 days?
Q13
Long Text
How likely are you to recommend the public charging network you use most often to another EV driver?
Q14
AI Interview
Thank you for your written response. I'd like to explore your thoughts a bit further. Could you tell me more about a specific experience where payment clarity or reliability affected your charging session?
Q15
Long Text
In which region do you primarily use public chargers?
Q16
Multiple Choice
Which charger types do you use most often? Select all that apply.
Q17
Multiple Choice
Which of the following payment issues, if any, did you experience at a public charger in the last 30 days? Select all that apply.
Q18
Multiple Choice
What is your age?
Q19
Multiple Choice
Thinking of your most recent payment failure, how did you resolve it?
Q20
Multiple Choice
What is your gender?
Q21
Long Text
How helpful was the charging support you contacted?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.