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EV Charging Survey Template: Availability, Payment & Safety

Ready-to-use template to survey electric vehicle drivers on charging station availability, payment options, and safety. Customize to improve charging stations.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
What type of vehicle do you primarily drive?
  • Battery electric vehicle (BEV)
  • Plug-in hybrid electric vehicle (PHEV)
  • Hybrid (not plug-in)
  • Gasoline or diesel
  • Other
Q2
Dropdown
In the last 30 days, how often did you use public charging?
  • 0 times
  • 1-2 times
  • 3-5 times
  • 6-10 times
  • 11 or more times
Q3
Multiple Choice
In the last 30 days, where did you use public charging? Select all that apply.
  • Highway corridor sites
  • Grocery or retail parking
  • Workplace or office parking
  • Public parking garages/lots
  • Curbside/on-street chargers
  • Hotels or lodging
  • Rest areas/service plazas
  • Dealerships
  • Did not use public charging
  • Other
Q4
Multiple Choice
Typically, how long did you wait to start charging when you arrived? (last 30 days)
  • No wait
  • Under 5 minutes
  • 5-15 minutes
  • 16-30 minutes
  • 31-60 minutes
  • Over 60 minutes
  • Not applicable — did not use public charging
Q5
Opinion Scale
In the last 30 days, how often did you encounter out-of-service chargers?
Range: 1 – 10
Min: NeverMid: SometimesMax: Very often
Q6
Multiple Choice
Attention check: To confirm you are paying attention, please select "Agree" below.
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Q7
Multiple Choice
Which payment methods did you use at public chargers in the last 30 days? Select all that apply.
  • RFID/network card or fob
  • Charging network mobile app
  • Contactless tap (credit/debit)
  • Chip/swipe (credit/debit)
  • Apple Pay or Google Pay
  • Plug & Charge (ISO 15118)
  • Pay at cashier/kiosk
  • Did not use public charging
  • Other
Q8
Multiple Choice
Overall, how easy was it to start and pay for charging? (last 30 days)
  • Very difficult
  • Somewhat difficult
  • Neither easy nor difficult
  • Somewhat easy
  • Very easy
  • Not applicable — did not use public charging
Q9
Multiple Choice
What issues, if any, did you face when paying in the last 30 days? Select all that apply.
  • None
  • Card declined despite funds
  • Reader would not detect card/fob
  • App could not start session
  • Authentication or account error
  • Price displayed did not match receipt
  • Session started but power did not deliver
  • Did not use public charging
  • Other
Q10
Matrix
When using public charging in your area, how safe do you feel?
RowsVery unsafeUnsafeNeutralSafeVery safe
Daytime at public stations•••••
After dark at public stations•••••
Q11
Multiple Choice
Which on-site features make you feel safer at charging locations? Select all that apply.
  • Bright, even lighting
  • Visible security cameras
  • Staff presence or security patrols
  • Clear signage and wayfinding
  • Open sightlines (no hidden areas)
  • Emergency call button
  • Other drivers present
  • Call-for-help in app or kiosk
  • Other
Q12
Dropdown
What is your age?
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q14
Dropdown
Where do you primarily use public charging?
  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia/New Zealand
  • India
  • Southeast Asia
  • East Asia
  • Middle East
  • Africa
Q15
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college, no degree
  • Associate degree
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q16
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Homemaker/Caregiver
  • Unemployed
  • Retired
  • Prefer not to say
Q17
Chat Message
Welcome! This brief survey asks about your recent public EV charging, how you pay, and how safe you feel at sites. It takes about 5 minutes.
Q18
Long Text
What one or two improvements would most help availability, payment, or safety at places you charge?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your EV charging experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you for your time—your feedback helps improve public EV charging.

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