Measures electric vehicle drivers' satisfaction with public charging station availability, payment processes, and on-site safety to identify priority improvements for charging network operators.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your recent public EV charging experiences—station availability, payment, and safety. It takes about 5 minutes.
Your participation is voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
Q2
Multiple Choice
What type of vehicle do you primarily drive?
Battery electric vehicle (BEV)
Plug-in hybrid electric vehicle (PHEV)
Hybrid (not plug-in)
Gasoline or diesel
Other
Q3
Dropdown
In the last 30 days, how often did you use public charging?
0 times
1–2 times
3–5 times
6–10 times
11 or more times
Q4
Multiple Choice
In the last 30 days, where did you use public charging? Select all that apply.
Highway corridor sites
Grocery or retail parking
Workplace or office parking
Public parking garages/lots
Curbside/on-street chargers
Hotels or lodging
Rest areas/service plazas
Dealerships
Other
Q5
Opinion Scale
Overall, how satisfied or dissatisfied are you with the public EV charging experience in your area?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q6
Multiple Choice
In the last 30 days, how long did you typically wait to start charging after arriving at a station?
No wait
Under 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
Over 60 minutes
Q7
Opinion Scale
In the last 30 days, how often did you encounter out-of-service chargers?
Range: 1 – 5
Min: NeverMid: NeutralMax: Very often
Q8
Multiple Choice
Which payment methods did you use at public chargers in the last 30 days? Select all that apply.
RFID/network card or fob
Charging network mobile app
Contactless tap (credit/debit)
Chip/swipe (credit/debit)
Apple Pay or Google Pay
Plug & Charge (ISO 15118)
Pay at cashier/kiosk
Other
Q9
Opinion Scale
Overall, how easy or difficult was it to start and pay for a charging session in the last 30 days?
Range: 1 – 5
Min: Very difficultMid: NeutralMax: Very easy
Q10
Multiple Choice
What issues, if any, did you experience when paying at public chargers in the last 30 days? Select all that apply.
None
Card declined despite funds
Reader would not detect card/fob
App could not start session
Authentication or account error
Price displayed did not match receipt
Session started but power did not deliver
Other
Q11
Opinion Scale
When using public charging stations in your area, how safe or unsafe do you generally feel?
Range: 1 – 7
Min: Very unsafeMid: NeutralMax: Very safe
Q12
Multiple Choice
Which on-site features make you feel safer at charging locations? Select all that apply.
Bright, even lighting
Visible security cameras
Staff presence or security patrols
Clear signage and wayfinding
Open sightlines (no hidden areas)
Emergency call button
Other drivers present
Call-for-help in app or kiosk
Other
Q13
Long Text
Based on your experiences, what one or two improvements would most help availability, payment, or safety at the charging stations you use?
Max chars
Q14
AI Interview
We'd like to learn a bit more about your public EV charging experiences. An AI moderator will ask you a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q15
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q17
Dropdown
In which region do you primarily use public charging?
United States
Canada
United Kingdom
European Union
Australia/New Zealand
India
Southeast Asia
East Asia
Middle East
Africa
Other
Q18
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q19
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/Caregiver
Unemployed
Retired
Prefer not to say
Q20
Chat Message
Thank you for your time—your feedback helps improve public EV charging for everyone.
Frequently Asked Questions
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AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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