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Public EV Charging Reliability & Pricing Survey

Measures EV drivers' experiences with public charging station availability, reliability, and pricing transparency over the past 30 days to identify key pain points and improvement priorities.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

24

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome to this survey about your experience with public EV charging stations. This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to identify ways to improve public EV charging infrastructure. By continuing, you agree to participate in this research.
Q2
Multiple Choice
Have you used a public EV charging station at least once in the past 30 days?
  • Yes
  • No
Q3
Multiple Choice
Where do you primarily charge your electric vehicle?
  • Home (Level 1 or Level 2)
  • Workplace
  • Public Level 2
  • Public DC fast charger
  • Other (please specify)
Q4
Dropdown
Approximately how many public charging sessions did you complete in the past 30 days?
  • 1
  • 2–3
  • 4–7
  • 8–12
  • 13–20
  • More than 20
Q5
Dropdown
Thinking about your most recent public charging session, approximately how long did you wait before you could begin charging?
  • No wait
  • 1–5 minutes
  • 6–15 minutes
  • 16–30 minutes
  • More than 30 minutes
  • I don't recall
Q6
Opinion Scale
In the past 30 days, how easy was it to find an available public charger when you needed one?
Range: 1 7
Min: Extremely difficultMid: NeutralMax: Extremely easy
Q7
Opinion Scale
To what extent do you agree with the following statement: 'There are enough public chargers in my area to meet my needs.'
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Opinion Scale
To what extent do you agree with the following statement: 'I can easily find public chargers along my typical routes.'
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q9
Dropdown
Thinking about all of your public charging attempts in the past 30 days, how often did a session start and complete successfully without any issues?
  • Every time
  • Most of the time
  • About half the time
  • Rarely
  • Never
Q10
Multiple Choice
Which of the following issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)
  • Charger out of service
  • Payment system did not work
  • Session ended unexpectedly
  • Connector damaged or incompatible
  • Network or app offline
  • Charging spot blocked by a non-EV vehicle
  • Other (please specify)
  • None of the above
Q11
Multiple Choice
At public charging stations, when is the price per kWh or per minute typically clear to you?
  • Before I plug in
  • After the session starts
  • Only at the end of the session
  • I'm never sure of the price
Q12
Opinion Scale
How clear is the pricing information at the public chargers you use?
Range: 1 7
Min: Very unclearMid: NeutralMax: Very clear
Q13
Dropdown
In the past 30 days, how often did you encounter unexpected fees or surcharges at public chargers?
  • Never
  • Once
  • 2–3 times
  • 4 or more times
  • Not sure
Q14
Long Text
What one change would most improve pricing transparency at public chargers for you?
Max chars
Q15
Opinion Scale
Overall, how would you rate the value for money of your public charging in the past 30 days?
Range: 1 7
Min: Very poor valueMid: NeutralMax: Excellent value
Q16
Opinion Scale
Overall, how satisfied are you with your public EV charging experience in the past 30 days?
Range: 1 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q17
Opinion Scale
How likely are you to recommend public EV charging in your area to another EV driver?
Range: 1 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q18
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about your recent public EV charging experience.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q19
Multiple Choice
What type of electric vehicle do you primarily drive?
  • Battery electric vehicle (BEV)
  • Plug-in hybrid electric vehicle (PHEV)
  • Prefer not to say
Q20
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q21
Multiple Choice
Which best describes your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q22
Dropdown
In which region do you live?
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Prefer not to say
Q23
Multiple Choice
Which best describes the area where you live?
  • Urban
  • Suburban
  • Rural
  • Prefer not to say
Q24
Chat Message
Thank you for completing this survey! Your feedback will be used to identify improvements to public EV charging infrastructure. Your responses are confidential and will be reported in aggregate only.

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