EV Charging Station Survey Template: Reliability & Pricing
Collect EV driver feedback on public EV charging availability, reliability, and pricing transparency over the last 30 days. Customize and launch fast.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
Where do you primarily charge your EV?
Home (Level 1 or Level 2)
Workplace
Public Level 2
Public DC fast
Q2
Numeric
How many public charging sessions did you complete in the past 30 days?
Accepts a numeric value
Whole numbers only
Q3
Numeric
On average, how many minutes did you wait before you could start charging at public stations in the past 30 days?
Accepts a numeric value
Whole numbers only
Q4
Rating
How easy was it to find an available public charger when you needed one in the past 30 days?
Scale: 11 (star)
Min: Very difficultMax: Very easy
Q5
Matrix
Please rate your agreement with the following statements about availability in the past 30 days.
Rows
Strongly disagree
Disagree
Neither
Agree
Strongly agree
Chargers were available when I arrived
•
•
•
•
•
I could find stations where I needed them
•
•
•
•
•
Sites usually had enough stalls
•
•
•
•
•
Crowding was common at peak times
•
•
•
•
•
Q6
Numeric
Of your public charging attempts in the past 30 days, what percent started and completed successfully?
Accepts a numeric value
Whole numbers only
Q7
Multiple Choice
Which issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)
Charger out of service
Payment did not work
Session ended unexpectedly
Connector damaged or incompatible
Network/app offline
Charger occupied or ICEd
None of the above
Q8
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Q9
Multiple Choice
When is the price per kWh or per minute typically clear to you?
Before I plug in
After the session starts
Only at the end
I’m not sure
Q10
Opinion Scale
How clear is pricing information at the public chargers you use?
Range: 1 – 10
Min: Very unclearMid: NeutralMax: Very clear
Q11
Dropdown
In the past 30 days, how often did you encounter unexpected fees or price changes?
Never
Once
2–3 times
4+ times
Not sure
Q12
Long Text
What would most improve pricing transparency for you?
Max 600 chars
Q13
Rating
Overall, how would you rate the value for money of your recent public charging?
Scale: 11 (star)
Min: Poor valueMax: Great value
Q14
Opinion Scale
Overall, how satisfied are you with public charging in the past 30 days?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q15
Multiple Choice
What type of vehicle do you primarily drive?
Battery electric (BEV)
Plug-in hybrid (PHEV)
Prefer not to say
Q16
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q18
Dropdown
Where do you live?
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Prefer not to say
Q19
Multiple Choice
Which best describes your area?
Urban
Suburban
Rural
Prefer not to say
Q20
Dropdown
What is the highest level of education you have completed?
Some high school
High school or equivalent
Some college
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Homemaker/caregiver
Unemployed
Retired
Prefer not to say
Q22
Long Text
Is there anything else you’d like to share about your recent public charging experience?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Your EV Charging Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for participating! Your feedback helps improve public EV charging.
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