Where do you primarily charge your EV?
- Home (Level 1 or Level 2)
- Workplace
- Public Level 2
- Public DC fast
How many public charging sessions did you complete in the past 30 days?
Accepts a numeric value
Whole numbers only
On average, how many minutes did you wait before you could start charging at public stations in the past 30 days?
Accepts a numeric value
Whole numbers only
How easy was it to find an available public charger when you needed one in the past 30 days?
Scale: 10 (star)
Min: Very difficultMax: Very easy
Please rate your agreement with the following statements about availability in the past 30 days.
| Rows | Strongly disagree | Disagree | Neither | Agree | Strongly agree |
|---|
| Chargers were available when I arrived | • | • | • | • | • |
| I could find stations where I needed them | • | • | • | • | • |
| Sites usually had enough stalls | • | • | • | • | • |
| Crowding was common at peak times | • | • | • | • | • |
Of your public charging attempts in the past 30 days, what percent started and completed successfully?
Accepts a numeric value
Whole numbers only
Which issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)
- Charger out of service
- Payment did not work
- Session ended unexpectedly
- Connector damaged or incompatible
- Network/app offline
- Charger occupied or ICEd
- None of the above
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
When is the price per kWh or per minute typically clear to you?
- Before I plug in
- After the session starts
- Only at the end
- I’m not sure
How clear is pricing information at the public chargers you use?
Range: 1 – 10
Min: Very unclearMid: NeutralMax: Very clear
In the past 30 days, how often did you encounter unexpected fees or price changes?
- Never
- Once
- 2–3 times
- 4+ times
- Not sure
What would most improve pricing transparency for you?
Max 600 chars
Overall, how would you rate the value for money of your recent public charging?
Scale: 10 (star)
Min: Poor valueMax: Great value
Overall, how satisfied are you with public charging in the past 30 days?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
What type of vehicle do you primarily drive?
- Battery electric (BEV)
- Plug-in hybrid (PHEV)
- Prefer not to say
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you live?
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
- Prefer not to say
Which best describes your area?
- Urban
- Suburban
- Rural
- Prefer not to say
What is the highest level of education you have completed?
- Some high school
- High school or equivalent
- Some college
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Homemaker/caregiver
- Unemployed
- Retired
- Prefer not to say
Is there anything else you’d like to share about your recent public charging experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your EV Charging Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for participating! Your feedback helps improve public EV charging.