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Public EV Charging Reliability & Pricing Survey

Measures EV drivers' experiences with public charging station availability, reliability, and pricing transparency over the past 30 days to identify key pain points and improvement priorities.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

24 questions · ~4 min
Q01
Long Text

Welcome to this survey about your experience with public EV charging stations. This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to identify ways to improve public EV charging infrastructure. By continuing, you agree to participate in this research.

Q02
Multiple Choice

Have you used a public EV charging station at least once in the past 30 days?

Q03
Multiple Choice

Where do you primarily charge your electric vehicle?

Q04
Long Text

Thinking about your most recent public charging session, approximately how long did you wait before you could begin charging?

Q05
Long Text

Thinking about all of your public charging attempts in the past 30 days, how often did a session start and complete successfully without any issues?

Q06
Multiple Choice

At public charging stations, when is the price per kWh or per minute typically clear to you?

Q07
Long Text

Overall, how would you rate the value for money of your public charging in the past 30 days?

Q08
AI Interview

Based on your responses in this survey, please share any additional thoughts or feelings about your recent public EV charging experience.

Q09
Multiple Choice

What type of electric vehicle do you primarily drive?

Q10
Long Text

Thank you for completing this survey! Your feedback will be used to identify improvements to public EV charging infrastructure. Your responses are confidential and will be reported in aggregate only.

Q11
Long Text

Approximately how many public charging sessions did you complete in the past 30 days?

Q12
Long Text

In the past 30 days, how easy was it to find an available public charger when you needed one?

Q13
Multiple Choice

Which of the following issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)

Q14
Long Text

How clear is the pricing information at the public chargers you use?

Q15
Long Text

Overall, how satisfied are you with your public EV charging experience in the past 30 days?

Q16
Long Text

What is your age group?

Q17
Long Text

To what extent do you agree with the following statement: 'There are enough public chargers in my area to meet my needs.'

Q18
Long Text

In the past 30 days, how often did you encounter unexpected fees or surcharges at public chargers?

Q19
Long Text

How likely are you to recommend public EV charging in your area to another EV driver?

Q20
Multiple Choice

Which best describes your gender?

Q21
Long Text

To what extent do you agree with the following statement: 'I can easily find public chargers along my typical routes.'

Q22
Long Text

What one change would most improve pricing transparency at public chargers for you?

Q23
Long Text

In which region do you live?

Q24
Multiple Choice

Which best describes the area where you live?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.