Measures EV drivers' experiences with public charging station availability, reliability, and pricing transparency over the past 30 days to identify key pain points and improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your experience with public EV charging stations. This survey takes approximately 6–8 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to identify ways to improve public EV charging infrastructure.
By continuing, you agree to participate in this research.
Q2
Multiple Choice
Have you used a public EV charging station at least once in the past 30 days?
Yes
No
Q3
Multiple Choice
Where do you primarily charge your electric vehicle?
Home (Level 1 or Level 2)
Workplace
Public Level 2
Public DC fast charger
Other (please specify)
Q4
Dropdown
Approximately how many public charging sessions did you complete in the past 30 days?
1
2–3
4–7
8–12
13–20
More than 20
Q5
Dropdown
Thinking about your most recent public charging session, approximately how long did you wait before you could begin charging?
No wait
1–5 minutes
6–15 minutes
16–30 minutes
More than 30 minutes
I don't recall
Q6
Opinion Scale
In the past 30 days, how easy was it to find an available public charger when you needed one?
Thinking about all of your public charging attempts in the past 30 days, how often did a session start and complete successfully without any issues?
Every time
Most of the time
About half the time
Rarely
Never
Q10
Multiple Choice
Which of the following issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)
Charger out of service
Payment system did not work
Session ended unexpectedly
Connector damaged or incompatible
Network or app offline
Charging spot blocked by a non-EV vehicle
Other (please specify)
None of the above
Q11
Multiple Choice
At public charging stations, when is the price per kWh or per minute typically clear to you?
Before I plug in
After the session starts
Only at the end of the session
I'm never sure of the price
Q12
Opinion Scale
How clear is the pricing information at the public chargers you use?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q13
Dropdown
In the past 30 days, how often did you encounter unexpected fees or surcharges at public chargers?
Never
Once
2–3 times
4 or more times
Not sure
Q14
Long Text
What one change would most improve pricing transparency at public chargers for you?
Max chars
Q15
Opinion Scale
Overall, how would you rate the value for money of your public charging in the past 30 days?
Range: 1 – 7
Min: Very poor valueMid: NeutralMax: Excellent value
Q16
Opinion Scale
Overall, how satisfied are you with your public EV charging experience in the past 30 days?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q17
Opinion Scale
How likely are you to recommend public EV charging in your area to another EV driver?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q18
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about your recent public EV charging experience.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q19
Multiple Choice
What type of electric vehicle do you primarily drive?
Battery electric vehicle (BEV)
Plug-in hybrid electric vehicle (PHEV)
Prefer not to say
Q20
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q21
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q22
Dropdown
In which region do you live?
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Prefer not to say
Q23
Multiple Choice
Which best describes the area where you live?
Urban
Suburban
Rural
Prefer not to say
Q24
Chat Message
Thank you for completing this survey! Your feedback will be used to identify improvements to public EV charging infrastructure. Your responses are confidential and will be reported in aggregate only.
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