Which function best describes your role?
- Customer Support
- Sales/Business Development
- Operations/Fulfillment
- Marketing
- Product/UX
- Warehouse/Logistics
- Finance
- Other
How long have you been in your current role?
- Less than 3 months
- 3–6 months
- 7–12 months
- 1–2 years
- 3–5 years
- 6+ years
Do you directly handle customer inquiries or objections in your role?
How easy is it to find the right collateral when you need it?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
For each collateral type, indicate current availability/usefulness.
| Rows | Not available | Available—don’t use | Occasionally useful | Usually useful | Essential |
|---|
| Product spec sheets | • | • | • | • | • |
| Return/exchange policy explainer | • | • | • | • | • |
| Pricing/discount guidance | • | • | • | • | • |
| Shipping/ETA cheat sheet | • | • | • | • | • |
| Comparison vs competitors | • | • | • | • | • |
| Troubleshooting guides | • | • | • | • | • |
| Prewritten responses/macros | • | • | • | • | • |
What collateral is missing or needs improvement?
Max 600 chars
Rank your preferred training formats (top = most preferred).
Drag to order (top = most important)
- Live instructor-led sessions
- Short how-to videos
- Searchable knowledge base/wiki
- Peer shadowing/mentoring
- Printable job aids/cheat sheets
- Scenario-based simulations
How confident are you handling common customer scenarios today?
Scale: 10 (star)
Min: Not confidentMax: Very confident
Attention check: Please select "Agree" below.
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
Overall, how satisfied are you with the tools and systems supporting your work?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Where do processes slow you down most (e.g., approvals, handoffs, data access)?
Max 600 chars
Allocate 100 points to what we should prioritize next quarter.
Total must equal 100
- Collateral improvements
- Training and enablement
- Systems/tools reliability
- Process simplification
- Analytics and insights
- Customer research
Min per option: 0Whole numbers only
What is your employment type?
- Full-time
- Part-time
- Contractor
- Seasonal
- Intern
- Prefer not to say
Which best describes your role level?
- Individual contributor
- People manager
- Executive/Director
- Prefer not to say
Where do you primarily work?
- North America
- Europe
- APAC
- Latin America
- Middle East & Africa
- Prefer not to say
What is your typical work setting?
- On-site
- Hybrid
- Fully remote
- Prefer not to say
Any other feedback to improve enablement, collateral, or operations?
Max 600 chars
AI Interview: 2 Follow-up Questions on your key responses
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for completing the survey—your input will directly inform our next steps.