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eCommerce Readiness Survey Template: Collateral & Training

Use this survey template to audit ecommerce readiness—collateral, training, and objection handling. 7–10 min, anonymous.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
Which function best describes your role?
  • Customer Support
  • Sales/Business Development
  • Operations/Fulfillment
  • Marketing
  • Product/UX
  • Warehouse/Logistics
  • Finance
  • Other
Q2
dropdown
How long have you been in your current role?
Q3
multiple choice
Do you directly handle customer inquiries or objections in your role?
  • Yes
  • No
Q4
opinion scale
How easy is it to find the right collateral when you need it?
Q5
matrix
For each collateral type, indicate current availability/usefulness.
Q6
long text
What collateral is missing or needs improvement?
Max 600 chars
Q7
ranking
Rank your preferred training formats (top = most preferred).
Q8
rating
How confident are you handling common customer scenarios today?
Q9
multiple choice
Attention check: Please select "Agree" below.
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Q10
opinion scale
Overall, how satisfied are you with the tools and systems supporting your work?
Q11
long text
Where do processes slow you down most (e.g., approvals, handoffs, data access)?
Max 600 chars
Q12
constant sum
Allocate 100 points to what we should prioritize next quarter.
Q13
multiple choice
What is your employment type?
  • Full-time
  • Part-time
  • Contractor
  • Seasonal
  • Intern
  • Prefer not to say
Q14
multiple choice
Which best describes your role level?
  • Individual contributor
  • People manager
  • Executive/Director
  • Prefer not to say
Q15
dropdown
Where do you primarily work?
Q16
multiple choice
What is your typical work setting?
  • On-site
  • Hybrid
  • Fully remote
  • Prefer not to say
Q17
long text
Any other feedback to improve enablement, collateral, or operations?
Max 600 chars
Q18
ai interview
AI Interview: 2 Follow-up Questions on your key responses
AI Interview
Q19
chat message
Thank you for completing the survey—your input will directly inform our next steps.

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eCommerce Readiness Survey Template: Collateral & Training - Survey Template | QuestionPunk