Measures public transit riders' perceptions of service reliability, personal safety, and station accessibility to identify and prioritize service improvements across bus and rail systems.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Transit Rider Experience Survey.
This survey asks about your recent public transit experiences, including service reliability, safety, and accessibility. Your responses will be used to help identify and prioritize improvements to transit service.
Participation is voluntary and you may stop at any time. All responses are anonymous and will be reported in aggregate only. There are no right or wrong answers—we are interested in your honest opinions.
Estimated completion time: 5–7 minutes.
Q2
Dropdown
In the last 30 days, how often did you use public transit?
5 or more days per week
3–4 days per week
1–2 days per week
A few times this month
Not in the last 30 days
Q3
Multiple Choice
Which of the following transit modes did you use in the last 30 days? Select all that apply.
Bus
Subway/Metro
Commuter rail/Regional train
Light rail/Streetcar
Ferry/Water bus
Paratransit/On-demand accessible service
On-demand microtransit/shuttle
Q4
Multiple Choice
Which best describes the areas where you typically ride transit?
Urban/city center
Inner suburban
Outer suburban or rural
I ride across multiple area types
Q5
Opinion Scale
In the last 30 days, how often did your transit service arrive on time?
Range: 1 – 5
Min: NeverMid: NeutralMax: Always
Q6
Multiple Choice
In the last 30 days, which of the following issues did you personally experience, if any? Select all that apply.
Vehicle arrived late
Vehicle did not show/was cancelled
Long waits between services
Overcrowding
Missed connections
Inaccurate arrival predictions
Unexpected detours or service changes
Payment or fare problems
None of the above
Q7
Opinion Scale
In the last 30 days, how safe did you feel while waiting at transit stops or stations?
Range: 1 – 7
Min: Very unsafeMid: NeutralMax: Very safe
Q8
Opinion Scale
In the last 30 days, how safe did you feel while riding on transit vehicles?
Range: 1 – 7
Min: Very unsafeMid: NeutralMax: Very safe
Q9
Opinion Scale
In the last 30 days, how safe did you feel while walking to or from transit stops or stations?
Range: 1 – 7
Min: Very unsafeMid: NeutralMax: Very safe
Q10
Multiple Choice
In the last 30 days, did you personally witness or experience harassment, theft, or assault while using transit or at stations/stops?
Yes
No
Prefer not to say
Q11
Multiple Choice
Which accessibility features do you use or need when riding? Select all that apply.
Elevator access
Escalator access
Step-free boarding/ramps
Priority seating
Wheelchair space
Audio announcements
Visual displays
Tactile paving/Braille signage
Space for strollers or luggage
Service animal accommodations
None of the above
Prefer not to say
Q12
Opinion Scale
Overall, how easy or difficult is it to access the stations or stops you use most?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q13
Opinion Scale
Overall, how satisfied are you with your public transit experience in the last 30 days?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q14
Opinion Scale
How likely are you to recommend your transit system to a friend, family member, or colleague?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
Ranking
Please rank the following potential improvements from most to least important to you.
Drag to order (top = most important)
More frequent service
Better on-time performance
Cleaner vehicles and stations
More staff presence and security
More accessible infrastructure (elevators, ramps)
Q16
Long Text
Based on your responses throughout this survey, what single change would most improve your public transit experience?
Max chars
Q17
AI Interview
We'd like to understand your transit experience in more depth. Please share any additional thoughts, and our moderator will ask a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q18
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q19
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q20
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/Associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q21
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Retired
Homemaker/Caregiver
Prefer not to say
Q22
Chat Message
Thank you for completing this survey. Your feedback will be used to help identify and prioritize improvements to public transit service in your area. Your responses are anonymous and will be reported only in aggregate.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.