In the last 30 days, how often did you use public transit?
Which transit modes did you use in the last 30 days? Select all that apply.
- Bus
- Subway/Metro
- Commuter rail/Regional train
- Light rail/Streetcar
- Ferry/Water bus
- Paratransit/On-demand accessible service
- On-demand microtransit/shuttle
In the last 30 days, how often was your transit service on time?
In the last 30 days, which issues did you personally experience, if any? Select all that apply.
- Vehicle arrived late
- Vehicle did not show/cancelled
- Long waits between services
- Overcrowding
- Missed connections
- Inaccurate arrival predictions
- Unexpected detours or service changes
- Payment or fare problems
Thinking about the last 30 days, how safe did you feel in these situations when using transit?
In the last 90 days, did you personally witness or experience harassment, theft, or assault on transit or at stations/stops?
Which accessibility features do you use or need when riding? Select all that apply.
- Elevator access
- Escalator access
- Step-free boarding/ramps
- Priority seating
- Wheelchair space
- Audio announcements
- Visual displays
- Tactile paving/Braille signage
- Space for strollers or luggage
- Service animal accommodations
- None of the above
- Prefer not to say
Overall, how easy is it to access the stations or stops you use most? (Consider ramps, elevators, signage.)
Please rank the following improvements from most to least important to you.
Overall, how satisfied are you with your transit experience in the last 30 days?
Attention check: To confirm you are paying attention, please select "No."
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you primarily ride?
- Urban/city center
- Inner suburban
- Outer suburban or rural
- I ride across multiple area types
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college/Associate degree
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Unemployed
- Retired
- Homemaker/Caregiver
- Prefer not to say
What one change would most improve your transit experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your transit experience
Thank you for completing the survey—your feedback helps improve transit service. Goodbye!