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Public Transit Reliability, Safety & Access Survey Template

Collect rider feedback on transit reliability, safety, and accessibility across bus and rail. Customizable survey that's mobile-ready—launch in minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Dropdown
In the last 30 days, how often did you use public transit?
  • 5 or more days per week
  • 3-4 days per week
  • 1-2 days per week
  • A few times this month
  • Not in the last 30 days
Q2
Multiple Choice
Which transit modes did you use in the last 30 days? Select all that apply.
  • Bus
  • Subway/Metro
  • Commuter rail/Regional train
  • Light rail/Streetcar
  • Ferry/Water bus
  • Paratransit/On-demand accessible service
  • On-demand microtransit/shuttle
Q3
Opinion Scale
In the last 30 days, how often was your transit service on time?
Range: 1 – 10
Min: Never on timeMid: About half the timeMax: Always on time
Q4
Multiple Choice
In the last 30 days, which issues did you personally experience, if any? Select all that apply.
  • Vehicle arrived late
  • Vehicle did not show/cancelled
  • Long waits between services
  • Overcrowding
  • Missed connections
  • Inaccurate arrival predictions
  • Unexpected detours or service changes
  • Payment or fare problems
Q5
Matrix
Thinking about the last 30 days, how safe did you feel in these situations when using transit?
RowsVery unsafeUnsafeNeutralSafeVery safe
On board during daytime•••••
On board at night•••••
At stations/stops during daytime•••••
At stations/stops at night•••••
Walking to/from stops•••••
Waiting in low-visibility areas (e.g., dimly lit)•••••
Q6
Multiple Choice
In the last 90 days, did you personally witness or experience harassment, theft, or assault on transit or at stations/stops?
  • Yes
  • No
  • Prefer not to say
Q7
Multiple Choice
Which accessibility features do you use or need when riding? Select all that apply.
  • Elevator access
  • Escalator access
  • Step-free boarding/ramps
  • Priority seating
  • Wheelchair space
  • Audio announcements
  • Visual displays
  • Tactile paving/Braille signage
  • Space for strollers or luggage
  • Service animal accommodations
  • None of the above
  • Prefer not to say
Q8
Opinion Scale
Overall, how easy is it to access the stations or stops you use most? (Consider ramps, elevators, signage.)
Range: 1 – 10
Min: Very difficultMid: Neither easy nor difficultMax: Very easy
Q9
Ranking
Please rank the following improvements from most to least important to you.
Drag to order (top = most important)
  1. More frequent service
  2. Better on-time performance
  3. Cleaner vehicles/stations
  4. More staff presence/security
  5. More accessible infrastructure (elevators, ramps)
  6. More reliable real-time information
  7. Lower fares
Q10
Rating
Overall, how satisfied are you with your transit experience in the last 30 days?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q11
Multiple Choice
Attention check: To confirm you are paying attention, please select "No."
  • Yes
  • No
Q12
Dropdown
What is your age?
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q14
Multiple Choice
Where do you primarily ride?
  • Urban/city center
  • Inner suburban
  • Outer suburban or rural
  • I ride across multiple area types
Q15
Multiple Choice
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/Associate degree
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q16
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Homemaker/Caregiver
  • Prefer not to say
Q17
Long Text
What one change would most improve your transit experience?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on your transit experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q19
Chat Message
Thank you for completing the survey—your feedback helps improve transit service. Goodbye!

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