Q01
Long Text
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Transit Rider Experience: Reliability, Safety & Accessibility
Measures public transit riders' perceptions of service reliability, personal safety, and station accessibility to identify and prioritize service improvements across bus and rail systems.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Long Text
In the last 30 days, how often did you use public transit?
Q03
Long Text
In the last 30 days, how often did your transit service arrive on time?
Q04
Long Text
In the last 30 days, how safe did you feel while waiting at transit stops or stations?
Q05
Multiple Choice
Which accessibility features do you use or need when riding? Select all that apply.
Q06
Long Text
Overall, how satisfied are you with your public transit experience in the last 30 days?
Q07
Long Text
Based on your responses throughout this survey, what single change would most improve your public transit experience?
Q08
Long Text
What is your age?
Q09
Long Text
Thank you for completing this survey. Your feedback will be used to help identify and prioritize improvements to public transit service in your area. Your responses are anonymous and will be reported only in aggregate.
Q10
Multiple Choice
Which of the following transit modes did you use in the last 30 days? Select all that apply.
Q11
Multiple Choice
In the last 30 days, which of the following issues did you personally experience, if any? Select all that apply.
Q12
Long Text
In the last 30 days, how safe did you feel while riding on transit vehicles?
Q13
Long Text
Overall, how easy or difficult is it to access the stations or stops you use most?
Q14
Long Text
How likely are you to recommend your transit system to a friend, family member, or colleague?
Q15
AI Interview
We'd like to understand your transit experience in more depth. Please share any additional thoughts, and our moderator will ask a couple of follow-up questions.
Q16
Multiple Choice
How do you describe your gender?
Q17
Multiple Choice
Which best describes the areas where you typically ride transit?
Q18
Long Text
In the last 30 days, how safe did you feel while walking to or from transit stops or stations?
Q19
Long Text
Please rank the following potential improvements from most to least important to you.
Q20
Long Text
What is the highest level of education you have completed?
Q21
Multiple Choice
In the last 30 days, did you personally witness or experience harassment, theft, or assault while using transit or at stations/stops?
Q22
Long Text
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.