Measures rider perceptions of safety, trust, incident prevalence, and feature priorities across ride-hailing platforms. Designed for CX and product teams seeking actionable insights to improve rider retention and safety outcomes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your experiences with ride-hailing services (e.g., Uber, Lyft, Grab, Bolt).
This study takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time without consequence. There are no right or wrong answers—we are simply interested in your honest opinions and experiences.
All responses are confidential and will be anonymized. Results will be reported only in aggregate and used to understand rider experiences and inform service improvements.
By continuing, you confirm that you are 18 years of age or older and consent to participate.
Q2
Dropdown
When did you most recently use a ride-hailing app (e.g., Uber, Lyft, Grab)?
Within the past 30 days
1–3 months ago
4–6 months ago
7–12 months ago
More than 12 months ago
I have never used a ride-hailing app
Q3
Dropdown
Approximately how many ride-hailing trips have you taken in the past 30 days?
0
1–2
3–5
6–10
11–20
More than 20
Q4
Multiple Choice
Which ride-hailing apps have you used in the past 6 months? Select all that apply.
Uber
Lyft
Bolt
Grab
DiDi
Ola
inDrive
Other (please specify)
Prefer not to say
Q5
Dropdown
Which ride-hailing app do you use most often?
Uber
Lyft
Bolt
Grab
DiDi
Ola
inDrive
No single primary app
Other (please specify)
Prefer not to say
Q6
Multiple Choice
In which situations do you most often use ride-hailing? Select all that apply.
Commuting to work or school
Late night travel
Social events or dining out
Airport or train station transfers
Navigating unfamiliar areas
When the weather is bad
When public transit is unavailable or inconvenient
Other (please specify)
None of the above
Q7
Multiple Choice
Which factors, if any, limit how often you use ride-hailing? Select all that apply.
High prices or surge pricing
Availability of drivers in my area
Concerns about personal safety
Concerns about driver behavior
Preference for public transit, walking, or cycling
Negative past experiences
App usability or technical issues
Payment or billing trust issues
Nothing limits my use
Other (please specify)
Q8
Chat Message
We'd like to understand how you feel about safety when using ride-hailing services. Please answer the following questions based on your overall experience.
Q9
Opinion Scale
Overall, how safe do you feel when using ride-hailing services as a rider?
Range: 1 – 7
Min: Not at all safeMid: NeutralMax: Extremely safe
Q10
Opinion Scale
I trust that the driver assigned to my ride is who they say they are.
Driver deviated from the planned route without explanation
Vehicle felt poorly maintained or unsafe
Driver made me uncomfortable with comments or behavior
App/location mismatch at pickup
Fare or route transparency concerns
None of the above
Prefer not to say
Q15
Long Text
You mentioned experiencing an issue. Please briefly describe what happened and what could have improved your safety.
Max chars
Q16
Ranking
Please rank the following safety features by how much they increase your feeling of safety as a rider. Drag the most important feature to the top.
Drag to order (top = most important)
In-app SOS or emergency assistance
Real-time trip sharing with trusted contacts
Driver identity verification and photo matching
License plate and vehicle match confirmation
24/7 responsive human support
Ability to record audio or video during a trip
Q17
Long Text
What is one thing ride-hailing companies could do to help you feel safer as a rider?
Max chars
Q18
Chat Message
Thinking about the ride-hailing app you use most often, please answer the following.
Q19
Opinion Scale
How much do you trust your primary ride-hailing app to keep you safe as a rider?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Completely trust
Q20
Opinion Scale
How likely are you to recommend your primary ride-hailing app to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q21
Long Text
Based on your responses in this survey, is there anything else you would like to share about your ride-hailing safety or trust experiences?
Max chars
Q22
AI Interview
Thank you for your responses so far. We would like to explore a few of your answers in more depth. An AI moderator will ask you 1–2 brief follow-up questions about your ride-hailing safety experiences.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 8
Q23
Chat Message
Finally, a few optional questions about you. These help us understand how different groups of riders experience ride-hailing safety.
Q24
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q25
Dropdown
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q26
Dropdown
In which country or region do you most often use ride-hailing?
United States
United Kingdom
Canada
Australia
India
Brazil
Mexico
Nigeria
South Africa
Southeast Asia
Middle East
Europe (other)
Other (please specify)
Prefer not to say
Q27
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q28
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed and seeking work
Not seeking work
Homemaker or caregiver
Retired
Prefer not to say
Q29
Chat Message
Thank you for completing this survey. Your input is valuable and will be used to help improve rider safety and trust in ride-hailing services. If you have any questions about this research, please contact the research team at the email provided in your invitation.
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