Get rider insights on safety, trust, and driver behavior across rideshare/ride-hailing apps. Launch fast with expert questions. Boost retention and CX. 6–8 min.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Chat Message
Welcome! Please answer based on your personal experience as a rider. There are no right or wrong answers, and you can skip questions with “Prefer not to say” where available.
Q2
Dropdown
When did you most recently use a ride-hailing app (e.g., Uber, Lyft, Grab)?
Within the past 30 days
1–3 months ago
4–6 months ago
7–12 months ago
More than 12 months ago
Q3
Numeric
In the past 30 days, how many ride-hailing trips did you take?
Accepts a numeric value
Whole numbers only
Q4
Multiple Choice
Which ride-hailing apps have you used in the past 6 months? Select all that apply.
Uber
Lyft
Bolt
Grab
DiDi
Ola
inDrive
Other
Prefer not to say
Q5
Multiple Choice
Which ride-hailing app do you use most often?
Uber
Lyft
Bolt
Grab
DiDi
Ola
inDrive
No single primary app
Other
Prefer not to say
Q6
Rating
Overall, how safe do you feel when using ride-hailing as a rider?
Scale: 10 (star)
Min: Very unsafeMax: Very safe
Q7
Matrix
Please indicate how much you agree or disagree with the following statements.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
I feel safe while waiting for pickup in daylight.
•
•
•
•
•
I feel safe while waiting for pickup at night.
•
•
•
•
•
I feel safe during the ride.
•
•
•
•
•
Drivers generally follow traffic laws.
•
•
•
•
•
I can easily confirm the car and driver match the app.
•
•
•
•
•
The app’s safety features help me feel safer.
•
•
•
•
•
Q8
Long Text
What is one thing ride-hailing companies could do to help you feel safer?
Max 600 chars
Q9
Multiple Choice
When do you most often use ride-hailing? Select all that apply.
Commute to work/school
Late night travel
Social events
Airport/train station transfers
Unfamiliar areas
When the weather is bad
When public transit is unavailable
Q10
Multiple Choice
Which factors, if any, limit how often you use ride-hailing? Select all that apply.
High prices or surge pricing
Availability of drivers
Concerns about personal safety
Concerns about driver safety
Preference for public transit or walking
Negative past experiences
App usability issues
Payment or trust issues
Q11
Ranking
Rank the features by how much they increase your feeling of safety (top = most important).
Drag to order (top = most important)
In-app SOS or emergency assistance
Real-time trip sharing with trusted contacts
Driver identity verification and photo ID
License plate and car match confirmation
24/7 human support responsiveness
Ability to record audio/video during trip
Q12
Multiple Choice
In the past 12 months, have you experienced any of the following while using ride-hailing?
Driver drove unsafely
Driver deviated from route without explanation
Vehicle felt poorly maintained
Driver made me uncomfortable with comments or behavior
App/location mismatch at pickup
Fare or route transparency concerns
None of the above
Prefer not to say
Q13
Long Text
If you experienced an issue, briefly describe what happened and what could have improved safety. If none, you can write “N/A.”
Max 600 chars
Q14
Multiple Choice
Attention check: To confirm you are paying attention, please select “Agree” below.
Strongly disagree
Disagree
Agree
Strongly agree
Q15
Opinion Scale
How much do you trust your primary ride-hailing app to support your safety?
Range: 1 – 10
Min: Do not trust at allMid: NeutralMax: Completely trust
Q16
Rating
How likely are you to recommend your primary ride-hailing app to a friend?
Scale: 10 (star)
Min: Not at all likelyMax: Extremely likely
Q17
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q18
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer not to say
Q19
Short Text
Country/region where you usually use ride-hailing:
Max 100 chars
Q20
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed and seeking work
Not seeking work
Homemaker/caregiver
Retired
Prefer not to say
Q22
Long Text
Anything else you’d like to share about ride-hailing safety or trust?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Ride-hailing Safety and Trust
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q24
Chat Message
Thank you for participating—your input will help improve rider safety and trust.
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