Q01
Long Text
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Ride-Hailing Rider Safety & Trust Assessment
Measures rider perceptions of safety, trust, incident prevalence, and feature priorities across ride-hailing platforms. Designed for CX and product teams seeking actionable insights to improve rider retention and safety outcomes.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
29 questions · ~4 min
Q02
Long Text
When did you most recently use a ride-hailing app (e.g., Uber, Lyft, Grab)?
Q03
Long Text
Approximately how many ride-hailing trips have you taken in the past 30 days?
Q04
Multiple Choice
In which situations do you most often use ride-hailing? Select all that apply.
Q05
Long Text
We'd like to understand how you feel about safety when using ride-hailing services. Please answer the following questions based on your overall experience.
Q06
Multiple Choice
In the past 12 months, have you experienced any of the following while using ride-hailing? Select all that apply.
Q07
Long Text
Please rank the following safety features by how much they increase your feeling of safety as a rider. Drag the most important feature to the top.
Q08
Long Text
Thinking about the ride-hailing app you use most often, please answer the following.
Q09
Long Text
Based on your responses in this survey, is there anything else you would like to share about your ride-hailing safety or trust experiences?
Q10
Long Text
Finally, a few optional questions about you. These help us understand how different groups of riders experience ride-hailing safety.
Q11
Long Text
Thank you for completing this survey. Your input is valuable and will be used to help improve rider safety and trust in ride-hailing services. If you have any questions about this research, please contact the research team at the email provided in your invitation.
Q12
Multiple Choice
Which ride-hailing apps have you used in the past 6 months? Select all that apply.
Q13
Multiple Choice
Which factors, if any, limit how often you use ride-hailing? Select all that apply.
Q14
Long Text
Overall, how safe do you feel when using ride-hailing services as a rider?
Q15
Long Text
You mentioned experiencing an issue. Please briefly describe what happened and what could have improved your safety.
Q16
Long Text
What is one thing ride-hailing companies could do to help you feel safer as a rider?
Q17
Long Text
How much do you trust your primary ride-hailing app to keep you safe as a rider?
Q18
AI Interview
Thank you for your responses so far. We would like to explore a few of your answers in more depth. An AI moderator will ask you 1–2 brief follow-up questions about your ride-hailing safety experiences.
Q19
Long Text
What is your age group?
Q20
Long Text
Which ride-hailing app do you use most often?
Q21
Long Text
I trust that the driver assigned to my ride is who they say they are.
Q22
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How likely are you to recommend your primary ride-hailing app to a friend or colleague?
Q23
Long Text
What is your gender?
Q24
Long Text
I feel confident that my ride-hailing app would help me quickly if something went wrong during a trip.
Q25
Long Text
In which country or region do you most often use ride-hailing?
Q26
Long Text
I feel comfortable riding alone in a ride-hailing vehicle at night.
Q27
Long Text
What is the highest level of education you have completed?
Q28
Long Text
I believe ride-hailing apps do a good job of screening and monitoring their drivers.
Q29
Long Text
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.