Welcome! Please answer based on your personal experience as a rider. There are no right or wrong answers, and you can skip questions with “Prefer not to say” where available.
When did you most recently use a ride-hailing app (e.g., Uber, Lyft, Grab)?
In the past 30 days, how many ride-hailing trips did you take?
Which ride-hailing apps have you used in the past 6 months? Select all that apply.
- Uber
- Lyft
- Bolt
- Grab
- DiDi
- Ola
- inDrive
- Other
- Prefer not to say
Which ride-hailing app do you use most often?
- Uber
- Lyft
- Bolt
- Grab
- DiDi
- Ola
- inDrive
- No single primary app
- Other
- Prefer not to say
Overall, how safe do you feel when using ride-hailing as a rider?
Please indicate how much you agree or disagree with the following statements.
What is one thing ride-hailing companies could do to help you feel safer?
Max 600 chars
When do you most often use ride-hailing? Select all that apply.
- Commute to work/school
- Late night travel
- Social events
- Airport/train station transfers
- Unfamiliar areas
- When the weather is bad
- When public transit is unavailable
Which factors, if any, limit how often you use ride-hailing? Select all that apply.
- High prices or surge pricing
- Availability of drivers
- Concerns about personal safety
- Concerns about driver safety
- Preference for public transit or walking
- Negative past experiences
- App usability issues
- Payment or trust issues
Rank the features by how much they increase your feeling of safety (top = most important).
In the past 12 months, have you experienced any of the following while using ride-hailing?
- Driver drove unsafely
- Driver deviated from route without explanation
- Vehicle felt poorly maintained
- Driver made me uncomfortable with comments or behavior
- App/location mismatch at pickup
- Fare or route transparency concerns
- None of the above
- Prefer not to say
If you experienced an issue, briefly describe what happened and what could have improved safety. If none, you can write “N/A.”
Max 600 chars
Attention check: To confirm you are paying attention, please select “Agree” below.
- Strongly disagree
- Disagree
- Agree
- Strongly agree
How much do you trust your primary ride-hailing app to support your safety?
How likely are you to recommend your primary ride-hailing app to a friend?
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
What is your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Country/region where you usually use ride-hailing:
Max 100 chars
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college, no degree
- Associate degree
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Unemployed and seeking work
- Not seeking work
- Homemaker/caregiver
- Retired
- Prefer not to say
Anything else you’d like to share about ride-hailing safety or trust?
Max 600 chars
AI Interview: 2 Follow-up Questions on Ride-hailing Safety and Trust
Thank you for participating—your input will help improve rider safety and trust.