AI Chatbot Effectiveness in Student Advising & Support
This survey evaluates student experiences with AI chatbot advising and support services. It measures usage patterns, task types, perceived success rates, satisfaction, trust, comparison to human advisors, and areas for improvement.
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Template Overview
26
Questions
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Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey on AI chatbot advising and support services.
We are conducting research to understand student experiences with AI chatbot tools used for academic advising and support. Your participation is completely voluntary, and you may stop at any time without consequence.
There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are anonymous, confidential, and will be reported only in aggregate for research purposes.
This survey takes approximately 8 minutes to complete.
By continuing, you consent to participate in this research.
Q2
Multiple Choice
Have you used an AI chatbot for academic advising or student support services at your institution?
Yes
No
Q3
Multiple Choice
In the current or most recent semester, approximately how often have you used the AI chatbot for advising or support?
Once
2–3 times
4–6 times
7–10 times
More than 10 times
Q4
Multiple Choice
Which of the following tasks have you attempted using the AI chatbot? Select all that apply.
Course registration or enrollment questions
Degree requirements or academic planning
Financial aid or billing inquiries
Campus resources or services information
Scheduling appointments with advisors
Career guidance or internship information
Technical or IT support
Mental health or wellness resources
Deadline or calendar reminders
Other (please specify)
Q5
Opinion Scale
Thinking about your overall experience, how often has the AI chatbot successfully resolved your questions or tasks?
Range: 1 – 5
Min: NeverMid: NeutralMax: Always
Q6
Opinion Scale
Overall, how satisfied are you with the quality of responses provided by the AI chatbot?
How much do you trust the accuracy of the information provided by the AI chatbot?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q13
Opinion Scale
How confident are you in making academic decisions based on the AI chatbot's recommendations?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q14
Multiple Choice
Have you also consulted a human advisor for academic advising or student support this semester?
Yes
No
Q15
Opinion Scale
Compared to a human advisor, how would you rate the AI chatbot on accuracy of information?
Range: 1 – 7
Min: Much worse than a human advisorMid: NeutralMax: Much better than a human advisor
Q16
Opinion Scale
Compared to a human advisor, how would you rate the AI chatbot on understanding your specific situation?
Range: 1 – 7
Min: Much worse than a human advisorMid: NeutralMax: Much better than a human advisor
Q17
Opinion Scale
Compared to a human advisor, how would you rate the AI chatbot on convenience and accessibility?
Range: 1 – 7
Min: Much worse than a human advisorMid: NeutralMax: Much better than a human advisor
Q18
Opinion Scale
Compared to a human advisor, how would you rate the AI chatbot on the overall quality of support provided?
Range: 1 – 7
Min: Much worse than a human advisorMid: NeutralMax: Much better than a human advisor
Q19
Multiple Choice
If you could choose, which option would you most prefer for academic advising or support?
AI chatbot only
Human advisor only
A combination of both AI chatbot and human advisor
No preference
Q20
AI Interview
We'd like to hear more about your specific experiences with the AI chatbot. Please describe a recent interaction you had — what were you trying to accomplish, what happened, and how could the experience have been better?
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 6
Q21
Opinion Scale
How likely are you to continue using the AI chatbot for advising or support in the future?
Based on your responses in this survey, please share any additional thoughts or feelings about the AI chatbot advising experience that we may not have covered.
Max chars
Q24
Dropdown
What is your current year of study?
First year / Freshman
Second year / Sophomore
Third year / Junior
Fourth year / Senior
Fifth year or beyond
Graduate student (Master's)
Graduate student (Doctoral)
Other
Q25
Dropdown
What is your primary field of study?
Arts & Humanities
Business & Management
Education
Engineering & Technology
Health Sciences & Medicine
Law
Natural Sciences & Mathematics
Social Sciences
Computer Science & Information Technology
Other (please specify)
Q26
Dropdown
What is your age range?
18–20
21–23
24–26
27–30
31–35
36 or older
Prefer not to say
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