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Noise Complaint Process Survey Template: City Responsiveness

Gauge clarity, response speed, and resident trust in your city's noise complaint process. Use this survey template to fix bottlenecks and improve 311 service.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the past 12 months, did you experience a noise issue that affected you?
  • Yes
  • No
Q2
Multiple Choice
In the past 12 months, did you submit a noise complaint to the city?
  • Yes
  • No — I couldn’t find how
  • No — I chose not to
Q3
Opinion Scale
How easy was it to find where and how to submit a noise complaint?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q4
Rating
Overall, how clear were the instructions for submitting a noise complaint?
Scale: 10 (star)
Min: Very unclearMax: Very clear
Q5
Multiple Choice
Before submitting, how well did you understand what information to provide and what would happen next?
  • Very well
  • Somewhat
  • Not much
  • Not at all
  • Not applicable — I did not submit
Q6
Multiple Choice
What, if anything, made it difficult to submit a complaint or track its status?
  • Information was hard to find
  • Instructions were unclear
  • Too many steps or forms
  • Website or app issues
  • Language barriers
  • Limited availability outside business hours
  • Lack of status updates
  • Long response times
  • Concern about repercussions
  • Other
  • None of the above
Q7
Matrix
For your most recent complaint in the past 12 months, how often did you receive the following?
RowsNeverRarelySometimesOftenAlwaysNot applicable
Acknowledgment that your complaint was received••••••
Status updates during review••••••
Estimated timeline for resolution••••••
Clear explanation of the final outcome••••••
Q8
Numeric
About how many days passed before you received the first response to your most recent complaint? (Enter 0 if same day; leave blank if not applicable.)
Accepts a numeric value
Whole numbers only
Q9
Rating
How satisfied were you with how your complaint was handled overall?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q10
Multiple Choice
Which channel(s) did you use or try to use to submit a noise complaint?
  • 311 phone line
  • City website form
  • Mobile app
  • Email
  • In person
  • Social media
  • Community hotline or HOA
  • I have not submitted a complaint
  • Other
Q11
Ranking
Please rank how you prefer to receive complaint updates (1 = most preferred).
Drag to order (top = most important)
  1. Email
  2. Text/SMS
  3. Phone call
  4. Mobile app notification
  5. Web portal dashboard
Q12
Multiple Choice
Attention check: To confirm you are paying attention, please select “No.”
  • Yes
  • No
  • Prefer not to say
Q13
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q14
Multiple Choice
Which of the following best describes your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
Dropdown
Which part of the city do you live in?
  • North
  • Northeast
  • East
  • Southeast
  • South
  • Southwest
  • West
  • Northwest
  • Central/Downtown
  • Across multiple areas
Q16
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/Associate degree
  • Bachelor’s degree
  • Graduate or professional degree
  • Prefer not to say
Q17
Multiple Choice
What is your current employment status? Select all that apply.
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Unemployed and looking for work
  • Student
  • Retired
  • Not working by choice
  • Homemaker/caregiver
  • Prefer not to say
Q18
Long Text
What one change would most improve the noise complaint experience for you?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your noise complaint experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you for your time—your feedback will help us improve the noise complaint process.

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