In the past 12 months, did you experience a noise issue that affected you?
In the past 12 months, did you submit a noise complaint to the city?
- Yes
- No — I couldn’t find how
- No — I chose not to
How easy was it to find where and how to submit a noise complaint?
Overall, how clear were the instructions for submitting a noise complaint?
Before submitting, how well did you understand what information to provide and what would happen next?
- Very well
- Somewhat
- Not much
- Not at all
- Not applicable — I did not submit
What, if anything, made it difficult to submit a complaint or track its status?
- Information was hard to find
- Instructions were unclear
- Too many steps or forms
- Website or app issues
- Language barriers
- Limited availability outside business hours
- Lack of status updates
- Long response times
- Concern about repercussions
- Other
- None of the above
For your most recent complaint in the past 12 months, how often did you receive the following?
About how many days passed before you received the first response to your most recent complaint? (Enter 0 if same day; leave blank if not applicable.)
How satisfied were you with how your complaint was handled overall?
Which channel(s) did you use or try to use to submit a noise complaint?
- 311 phone line
- City website form
- Mobile app
- Email
- In person
- Social media
- Community hotline or HOA
- I have not submitted a complaint
- Other
Please rank how you prefer to receive complaint updates (1 = most preferred).
Attention check: To confirm you are paying attention, please select “No.”
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Which part of the city do you live in?
What is the highest level of education you have completed?
What is your current employment status? Select all that apply.
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed and looking for work
- Student
- Retired
- Not working by choice
- Homemaker/caregiver
- Prefer not to say
What one change would most improve the noise complaint experience for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your noise complaint experience
Thank you for your time—your feedback will help us improve the noise complaint process.