Q01
Long Text
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Resident 311 Service Quality & Responsiveness Survey
Measures resident satisfaction with municipal 311 non-emergency services across submission channels, response timeliness, resolution outcomes, and institutional trust to guide service improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
20 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, have you submitted a request through the city's 311 system?
Q03
Long Text
Thinking about your most recent 311 request, how would you rate the speed with which your request was acknowledged?
Q04
Multiple Choice
What was the outcome of your most recent 311 request?
Q05
Long Text
How much do you trust the 311 system to handle requests fairly and equitably?
Q06
Long Text
Based on your responses in this survey, what one change would most improve the city's 311 service?
Q07
Multiple Choice
Which best describes where you live relative to the city served by this 311 system?
Q08
Long Text
Thank you for completing this survey. Your feedback will be used in aggregate to help improve 311 services in your community. If you have any questions about this research, please contact [survey administrator email].
Q09
Multiple Choice
Which channel did you most recently use to submit your 311 request?
Q10
Long Text
How would you rate the frequency and quality of status updates you received about your request?
Q11
Long Text
Overall, how satisfied are you with the city's 311 service?
Q12
Long Text
Please rank the following potential 311 improvements from highest to lowest priority for you.
Q13
AI Interview
We'd like to understand more about your experience with 311. An AI moderator will ask a couple of brief follow-up questions based on your responses so far.
Q14
Long Text
What is your age group?
Q15
Multiple Choice
What was the primary issue category for your most recent 311 request?
Q16
Long Text
How would you rate the overall timeliness of your request's resolution?
Q17
Long Text
How likely are you to use the 311 system the next time you need to report a non-emergency issue?
Q18
Multiple Choice
Which gender identity best describes you? Select all that apply.
Q19
Long Text
What is the highest level of education you have completed?
Q20
Long Text
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.