In the past 12 months, did you submit any 311 requests?
- Yes, at least one request
- No, none
- Not sure/Can’t recall
Which channel did you most recently use to submit a 311 request? (If none, select Not applicable.)
- Phone
- City website
- Mobile app
- Email
- In person
- Social media
- Not applicable (no request in last 12 months)
What was the primary issue category for your most recent 311 request? (If none, select Not applicable.)
- Potholes/Street maintenance
- Sanitation/Trash
- Graffiti/Blight
- Noise
- Streetlight/Traffic signal
- Animal control
- Housing/Building issues
- Parking/Enforcement
- Other
- Not applicable (no request in last 12 months)
Thinking about your most recent 311 request in the past 12 months, please rate each aspect below. If you did not submit a request, select Not applicable.
What was the outcome of your most recent 311 request?
- Fully resolved
- Partially resolved
- Still in progress
- Not resolved
- Not sure/Can’t recall
- Not applicable (no request in last 12 months)
Overall, how satisfied are you with the 311 service?
How likely are you to use 311 again when you need to report a non-emergency issue?
How much do you trust 311 to handle requests fairly?
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Please rank the following potential improvements for 311 from highest to lowest priority for you.
Which best describes where you live relative to the city served by this 311 system?
- Within city limits
- Adjacent suburb
- Outside the metro area
- Prefer not to say
Which gender identity(ies) do you use? Select all that apply.
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full time
- Employed part time
- Self-employed
- Student
- Unemployed and looking for work
- Not working by choice (e.g., caregiver)
- Retired
- Prefer not to say
What one change would most improve 311 response times or outcomes?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your 311 Experience
Thank you for participating—your feedback will help improve 311 services.