We’ll focus on your selling experience on your primary marketplace. Please answer based on the past 3 months, unless noted.
Overall, how clear were the marketplace’s seller policies to you over the past 3 months?
Which policy areas were unclear to you over the past 3 months? Select all that apply.
- Listing and content guidelines
- Prohibited items or categories
- Fulfillment and shipping requirements
- Returns and refunds
- Seller performance metrics
- Penalties and enforcement actions
- Account suspension/appeals
- Advertising and promotions policies
- Intellectual property/brand protection
- None of the above
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to answer
In the past 6 months, did you have any buyer disputes or chargebacks?
Which channels did you use to resolve your most recent dispute? Select all that apply. (If none, select “Not applicable.”)
- Self-resolution with buyer (messaging)
- Marketplace support ticket
- Phone support
- Automated dispute tool
- Third-party mediator
- Community/forum guidance
- Not applicable (no dispute)
How many calendar days did your most recent dispute take to resolve? If none, enter 0.
How fair was the final outcome of that dispute? (If none, skip this question.)
Briefly describe what worked well and what could be improved in the dispute process.
Max 600 chars
How transparent were your earnings statements and fee breakdowns over the past 3 months?
How well do you understand each of the following charges?
What is your typical payout frequency?
In the past 3 months, how often did you notice discrepancies in payouts or fees?
- Never
- Once
- A few times
- Often
- Not applicable
Please describe the most recent discrepancy and how it was resolved (if at all).
Max 600 chars
Rank these improvements by impact on your business (top = most impact).
Anything else we should know to improve the seller experience?
Max 600 chars
Which marketplace do you primarily sell on?
Where do you primarily operate from?
How long have you been selling on this marketplace?
What is your typical monthly order volume?
What is your primary product category?
- Consumer electronics
- Fashion/Apparel
- Home and kitchen
- Health and beauty
- Toys and hobbies
- Automotive
- Grocery
- Books/Media
- Other
- Prefer not to say
Any final comments or context you’d like to add before submitting?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Seller Experience
Thanks for your time—your feedback helps us improve the seller experience.