Survey template to boost seller trust and retention. Measure policies, dispute resolution, and earnings transparency. 6–8 min; for marketplace sellers.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Chat Message
We’ll focus on your selling experience on your primary marketplace. Please answer based on the past 3 months, unless noted.
Q2
Opinion Scale
Overall, how clear were the marketplace’s seller policies to you over the past 3 months?
Range: 1 – 10
Min: Not at all clearMid: Moderately clearMax: Very clear
Q3
Multiple Choice
Which policy areas were unclear to you over the past 3 months? Select all that apply.
Listing and content guidelines
Prohibited items or categories
Fulfillment and shipping requirements
Returns and refunds
Seller performance metrics
Penalties and enforcement actions
Account suspension/appeals
Advertising and promotions policies
Intellectual property/brand protection
None of the above
Q4
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to answer
Q5
Multiple Choice
In the past 6 months, did you have any buyer disputes or chargebacks?
Yes
No
Q6
Multiple Choice
Which channels did you use to resolve your most recent dispute? Select all that apply. (If none, select “Not applicable.”)
Self-resolution with buyer (messaging)
Marketplace support ticket
Phone support
Automated dispute tool
Third-party mediator
Community/forum guidance
Not applicable (no dispute)
Q7
Numeric
How many calendar days did your most recent dispute take to resolve? If none, enter 0.
Accepts a numeric value
Whole numbers only
Q8
Rating
How fair was the final outcome of that dispute? (If none, skip this question.)
Scale: 10 (star)
Min: Very unfairMax: Very fair
Q9
Long Text
Briefly describe what worked well and what could be improved in the dispute process.
Max 600 chars
Q10
Opinion Scale
How transparent were your earnings statements and fee breakdowns over the past 3 months?
Range: 1 – 10
Min: Not at all transparentMid: Moderately transparentMax: Very transparent
Q11
Matrix
How well do you understand each of the following charges?
Rows
Do not understand
Somewhat unclear
Neutral
Mostly clear
Fully understand
Commission fee
•
•
•
•
•
Payment processing fee
•
•
•
•
•
Advertising charges
•
•
•
•
•
Shipping/fulfillment fees
•
•
•
•
•
Adjustments/refunds
•
•
•
•
•
Taxes/VAT
•
•
•
•
•
Q12
Dropdown
What is your typical payout frequency?
Daily
Weekly
Bi-weekly
Monthly
On-demand
Unpredictable
Not sure
Q13
Multiple Choice
In the past 3 months, how often did you notice discrepancies in payouts or fees?
Never
Once
A few times
Often
Not applicable
Q14
Long Text
Please describe the most recent discrepancy and how it was resolved (if at all).
Max 600 chars
Q15
Ranking
Rank these improvements by impact on your business (top = most impact).
Drag to order (top = most important)
Clearer policy examples
Faster dispute resolutions
More proactive status updates
Simpler fee breakdowns
Better human support availability
In-product tooltips/guides
Q16
Long Text
Anything else we should know to improve the seller experience?
Max 600 chars
Q17
Dropdown
Which marketplace do you primarily sell on?
Amazon
eBay
Etsy
Walmart Marketplace
Mercado Libre
Shopee
Lazada
Allegro
OnBuy
Own webstore (e.g., Shopify)
Q18
Dropdown
Where do you primarily operate from?
North America
Latin America
Europe
Middle East
Africa
South Asia
East Asia
Southeast Asia
Oceania
Q19
Dropdown
How long have you been selling on this marketplace?
Less than 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q20
Dropdown
What is your typical monthly order volume?
0–49 orders
50–199 orders
200–999 orders
1,000–4,999 orders
5,000+ orders
Prefer not to say
Q21
Multiple Choice
What is your primary product category?
Consumer electronics
Fashion/Apparel
Home and kitchen
Health and beauty
Toys and hobbies
Automotive
Grocery
Books/Media
Other
Prefer not to say
Q22
Long Text
Any final comments or context you’d like to add before submitting?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Your Seller Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q24
Chat Message
Thanks for your time—your feedback helps us improve the seller experience.
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