Measures seller confidence in marketplace policies, dispute resolution, and earnings transparency to identify friction points and prioritize improvements that drive seller retention.
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AI-Powered Questions
Intelligent follow-up questions based on responses
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Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Thank you for participating in this study about the marketplace selling experience. Your responses will help us understand seller perspectives on policies, disputes, and earnings transparency.
This survey takes approximately 6–8 minutes. Participation is voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
Please answer based on your experience over the past 3 months on your primary marketplace.
Q2
Multiple Choice
Have you actively sold products on an online marketplace within the past 3 months?
Yes
No
Q3
Dropdown
Which marketplace do you primarily sell on?
Amazon
eBay
Etsy
Walmart Marketplace
Mercado Libre
Shopee
Lazada
Allegro
OnBuy
Own webstore (e.g., Shopify)
Other
Q4
Dropdown
How long have you been selling on this marketplace?
Less than 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q5
Opinion Scale
Overall, how clear were the marketplace's seller policies to you over the past 3 months?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q6
Multiple Choice
Which of the following policy areas, if any, were unclear to you over the past 3 months? Select all that apply.
Listing and content guidelines
Prohibited items or categories
Fulfillment and shipping requirements
Returns and refunds
Seller performance metrics
Penalties and enforcement actions
Account suspension/appeals
Advertising and promotions policies
Intellectual property/brand protection
None — all policies were clear to me
Q7
Opinion Scale
How confident are you that you could comply with all relevant seller policies without unintentionally violating any?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q8
Multiple Choice
In the past 3 months, did you have any buyer disputes or chargebacks on this marketplace?
Yes
No
Q9
Multiple Choice
Which channels did you use to resolve your most recent dispute? Select all that apply.
Self-resolution with buyer (messaging)
Marketplace support ticket
Phone support
Automated dispute tool
Third-party mediator
Community/forum guidance
Other
Q10
Dropdown
Approximately how long did your most recent dispute take to resolve?
Less than 24 hours
1–3 days
4–7 days
8–14 days
15–30 days
More than 30 days
Still unresolved
Q11
Opinion Scale
How fair was the final outcome of your most recent dispute?
In a few words, what is the single biggest improvement you would suggest for the dispute resolution process?
Max chars
Q13
Opinion Scale
How transparent were your earnings statements and fee breakdowns over the past 3 months?
Range: 1 – 7
Min: Not at all transparentMid: NeutralMax: Extremely transparent
Q14
Opinion Scale
How well do you understand the commission or referral fees charged on your sales?
Range: 1 – 7
Min: Do not understand at allMid: NeutralMax: Understand completely
Q15
Opinion Scale
How well do you understand the fulfillment and shipping fees you are charged?
Range: 1 – 7
Min: Do not understand at allMid: NeutralMax: Understand completely
Q16
Opinion Scale
How well do you understand any advertising or promotional fees you are charged?
Range: 1 – 7
Min: Do not understand at allMid: NeutralMax: Understand completely
Q17
Dropdown
What is your typical payout frequency?
Daily
Weekly
Bi-weekly
Monthly
On-demand
Unpredictable
Not sure
Q18
Multiple Choice
In the past 3 months, how often did you notice unexpected discrepancies in your payouts or fees?
Never
Once
A few times
Often
Not applicable
Q19
Long Text
Please briefly describe the most recent payout or fee discrepancy you noticed.
Max chars
Q20
Ranking
Please rank the following potential improvements by their impact on your selling experience (drag the most impactful to the top).
Drag to order (top = most important)
Clearer policy examples
Faster dispute resolutions
More proactive status updates
Simpler fee breakdowns
Better human support availability
In-product tooltips and guides
Q21
AI Interview
Based on your responses throughout this survey, is there anything else you'd like to share about your experience as a marketplace seller?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q22
Dropdown
Where do you primarily operate from?
North America
Latin America
Europe
Middle East
Africa
South Asia
East Asia
Southeast Asia
Oceania
Q23
Dropdown
What is your typical monthly order volume on this marketplace?
0–49 orders
50–199 orders
200–999 orders
1,000–4,999 orders
5,000+ orders
Prefer not to say
Q24
Multiple Choice
What is your primary product category?
Consumer electronics
Fashion/Apparel
Home and kitchen
Health and beauty
Toys and hobbies
Automotive
Grocery
Books/Media
Other
Prefer not to say
Q25
Chat Message
Thank you for completing this survey. Your feedback is invaluable in improving the marketplace seller experience. Your responses will be kept confidential and reported only in aggregate.
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