Q01
Long Text
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Marketplace Seller Trust & Transparency Assessment
Measures seller confidence in marketplace policies, dispute resolution, and earnings transparency to identify friction points and prioritize improvements that drive seller retention.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Multiple Choice
Have you actively sold products on an online marketplace within the past 3 months?
Q03
Long Text
Overall, how clear were the marketplace's seller policies to you over the past 3 months?
Q04
Multiple Choice
In the past 3 months, did you have any buyer disputes or chargebacks on this marketplace?
Q05
Long Text
How transparent were your earnings statements and fee breakdowns over the past 3 months?
Q06
Long Text
Please rank the following potential improvements by their impact on your selling experience (drag the most impactful to the top).
Q07
Long Text
Where do you primarily operate from?
Q08
Long Text
Thank you for completing this survey. Your feedback is invaluable in improving the marketplace seller experience. Your responses will be kept confidential and reported only in aggregate.
Q09
Long Text
Which marketplace do you primarily sell on?
Q10
Multiple Choice
Which of the following policy areas, if any, were unclear to you over the past 3 months? Select all that apply.
Q11
Multiple Choice
Which channels did you use to resolve your most recent dispute? Select all that apply.
Q12
Long Text
How well do you understand the commission or referral fees charged on your sales?
Q13
AI Interview
Based on your responses throughout this survey, is there anything else you'd like to share about your experience as a marketplace seller?
Q14
Long Text
What is your typical monthly order volume on this marketplace?
Q15
Long Text
How long have you been selling on this marketplace?
Q16
Long Text
How confident are you that you could comply with all relevant seller policies without unintentionally violating any?
Q17
Long Text
Approximately how long did your most recent dispute take to resolve?
Q18
Long Text
How well do you understand the fulfillment and shipping fees you are charged?
Q19
Multiple Choice
What is your primary product category?
Q20
Long Text
How fair was the final outcome of your most recent dispute?
Q21
Long Text
How well do you understand any advertising or promotional fees you are charged?
Q22
Long Text
In a few words, what is the single biggest improvement you would suggest for the dispute resolution process?
Q23
Long Text
What is your typical payout frequency?
Q24
Multiple Choice
In the past 3 months, how often did you notice unexpected discrepancies in your payouts or fees?
Q25
Long Text
Please briefly describe the most recent payout or fee discrepancy you noticed.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.