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Used Goods Buying & Reselling Trust Survey Template

Assess buyer trust, purchase intent, and resale behavior for used goods over the past 12 months. Ready-to-use survey template with actionable questions.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the past 12 months, have you purchased any used or refurbished items?
  • Yes
  • No
Q2
Multiple Choice
Where did you purchase used or refurbished items in the past 12 months? Select all that apply.
  • Online marketplaces (e.g., eBay)
  • Local marketplaces (e.g., Facebook Marketplace, Craigslist)
  • Thrift or consignment stores
  • Specialty resale apps (e.g., Poshmark, Depop, Vinted)
  • Refurbished/Certified Pre-Owned from brands or retailers
  • Friends or family
  • Other
  • Did not purchase used/refurbished in the past 12 months
Q3
Multiple Choice
What, if anything, limits how often you buy used or refurbished items? Select all that apply.
  • I prefer new items
  • Concerns about item quality or condition
  • Worries about scams or fraud
  • Hygiene or sanitation concerns
  • Hard to verify authenticity
  • Returns or warranty are complicated
  • Inconvenient pickup or shipping
  • Hard to find what I need
  • Prices not low enough vs. new
  • Not sure how to assess condition
  • Other
Q4
Multiple Choice
In the past 12 months, have you sold any used items?
  • Yes
  • No
Q5
Multiple Choice
Where did you sell used items in the past 12 months? Select all that apply.
  • Online marketplaces (e.g., eBay)
  • Local marketplaces (e.g., Facebook Marketplace, Craigslist)
  • Thrift or consignment stores
  • Specialty resale apps (e.g., Poshmark, Depop, Vinted)
  • Trade-in or buy-back to retailer/brand
  • Friends or family
  • Other
  • Did not sell used items in the past 12 months
Q6
Multiple Choice
What, if anything, makes selling used items difficult? Select all that apply.
  • I don’t have items to sell
  • Takes too much time or effort
  • Unsure how to price
  • Safety concerns meeting buyers
  • Payment hassles
  • Shipping hassles or cost
  • Platform fees are high
  • Privacy concerns
  • Negative past experience
  • I prefer to donate or give away items
  • Not applicable—I haven't sold used items in the past 12 months
  • Other
Q7
Opinion Scale
Overall, how much do you trust buying used items online today?
Range: 1 – 10
Min: Very low trustMid: NeutralMax: Very high trust
Q8
Matrix
How important are the following when deciding whether to buy a used item online?
RowsNot important at allSlightly importantModerately importantVery importantEssential
Accurate description of condition•••••
Clear photos or video of the item•••••
Seller ratings and reviews•••••
Platform buyer protection•••••
Easy returns or recourse•••••
Option for local pickup•••••
Q9
Rating
How concerned are you about counterfeit or misrepresented items when buying used online?
Scale: 10 (star)
Min: Low concernMax: High concern
Q10
Multiple Choice
Attention check: To confirm you’re paying attention, please select “No.”
  • Yes
  • No
Q11
Constant Sum
Allocate 100 points across the factors that most influence the price you’re willing to pay for a used item.
Total must equal 100
Min per option: 0Whole numbers only
Q12
Ranking
Rank the reasons you would choose used over new (1 = most important).
Drag to order (top = most important)
  1. Lower price vs. new
  2. Sustainability/reducing waste
  3. Unique or vintage finds
  4. Ability to inspect locally
  5. Faster availability
  6. Supporting local or individual sellers
Q13
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q14
Multiple Choice
What is your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
Multiple Choice
Where do you currently live?
  • United States/Canada
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East/North Africa
  • Sub-Saharan Africa
  • Prefer not to say
Q16
Dropdown
What is the highest level of education you have completed?
  • Some high school
  • High school diploma or equivalent
  • Some college/Associate degree
  • Bachelor’s degree
  • Postgraduate/Professional degree
  • Prefer not to say
Q17
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Homemaker
  • Student
  • Retired
  • Unemployed, seeking work
  • Unemployed, not seeking work
  • Prefer not to say
Q18
Chat Message
Welcome! This 3–5 minute survey asks about your recent experiences buying or selling used or refurbished items. There are no right or wrong answers, and your responses are confidential.
Q19
Long Text
Briefly describe your most recent experience buying or selling a used or refurbished item in the past 12 months. What went well, and what didn’t?
Max 600 chars
Q20
AI Interview
AI Interview: 2 Follow-up Questions on Secondhand Shopping
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q21
Chat Message
Thank you for your time—your responses have been recorded. You may now close this window.

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