Measures buyer and seller trust, purchase intent, channel preferences, and barriers in secondhand and refurbished goods markets. Designed for consumer research teams seeking to understand drivers and friction points across resale platforms.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
27
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for your interest in this survey. Over the next 3–5 minutes, we'll ask about your recent experiences buying or selling used or refurbished items.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, anonymized, and reported only in aggregate for research purposes.
Q2
Multiple Choice
Which of the following types of shopping do you do at least occasionally? Select all that apply.
New items from major retailers
Used or refurbished items
Handmade or custom items
Wholesale or bulk purchasing
None of the above
Q3
Multiple Choice
In the past 12 months, have you purchased any used or refurbished items?
Yes
No
Q4
Multiple Choice
In the past 12 months, have you sold any used items?
Yes
No
Q5
Multiple Choice
Where did you purchase used or refurbished items in the past 12 months? Select all that apply.
Online marketplaces (e.g., eBay)
Local marketplaces (e.g., Facebook Marketplace, Craigslist)
Compared to 12 months ago, has your willingness to buy used items online changed?
Significantly decreased
Somewhat decreased
Stayed about the same
Somewhat increased
Significantly increased
Q20
Long Text
Thinking about your most recent experience buying or selling a used or refurbished item, what went well and what could have been better?
Max chars
Q21
AI Interview
You mentioned some experiences with secondhand shopping. We'd like to understand more about what shaped your trust—or lack of trust—in these transactions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q22
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q23
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q24
Dropdown
In which region do you currently live?
United States / Canada
Europe
Asia-Pacific
Latin America
Middle East / North Africa
Sub-Saharan Africa
Prefer not to say
Q25
Dropdown
What is the highest level of education you have completed?
Some high school
High school diploma or equivalent
Some college / Associate degree
Bachelor's degree
Postgraduate / Professional degree
Prefer not to say
Q26
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Homemaker
Student
Retired
Unemployed, seeking work
Unemployed, not seeking work
Prefer not to say
Q27
Chat Message
Thank you for completing this survey. Your responses have been recorded and will be used to improve the secondhand shopping experience. You may now close this window.
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