In the past 12 months, have you purchased any used or refurbished items?
Where did you purchase used or refurbished items in the past 12 months? Select all that apply.
- Online marketplaces (e.g., eBay)
- Local marketplaces (e.g., Facebook Marketplace, Craigslist)
- Thrift or consignment stores
- Specialty resale apps (e.g., Poshmark, Depop, Vinted)
- Refurbished/Certified Pre-Owned from brands or retailers
- Friends or family
- Other
- Did not purchase used/refurbished in the past 12 months
What, if anything, limits how often you buy used or refurbished items? Select all that apply.
- I prefer new items
- Concerns about item quality or condition
- Worries about scams or fraud
- Hygiene or sanitation concerns
- Hard to verify authenticity
- Returns or warranty are complicated
- Inconvenient pickup or shipping
- Hard to find what I need
- Prices not low enough vs. new
- Not sure how to assess condition
- Other
In the past 12 months, have you sold any used items?
Where did you sell used items in the past 12 months? Select all that apply.
- Online marketplaces (e.g., eBay)
- Local marketplaces (e.g., Facebook Marketplace, Craigslist)
- Thrift or consignment stores
- Specialty resale apps (e.g., Poshmark, Depop, Vinted)
- Trade-in or buy-back to retailer/brand
- Friends or family
- Other
- Did not sell used items in the past 12 months
What, if anything, makes selling used items difficult? Select all that apply.
- I don’t have items to sell
- Takes too much time or effort
- Unsure how to price
- Safety concerns meeting buyers
- Payment hassles
- Shipping hassles or cost
- Platform fees are high
- Privacy concerns
- Negative past experience
- I prefer to donate or give away items
- Not applicable—I haven't sold used items in the past 12 months
- Other
Overall, how much do you trust buying used items online today?
How important are the following when deciding whether to buy a used item online?
How concerned are you about counterfeit or misrepresented items when buying used online?
Attention check: To confirm you’re paying attention, please select “No.”
Allocate 100 points across the factors that most influence the price you’re willing to pay for a used item.
Rank the reasons you would choose used over new (1 = most important).
What is your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
- United States/Canada
- Europe
- Asia-Pacific
- Latin America
- Middle East/North Africa
- Sub-Saharan Africa
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Homemaker
- Student
- Retired
- Unemployed, seeking work
- Unemployed, not seeking work
- Prefer not to say
Welcome! This 3–5 minute survey asks about your recent experiences buying or selling used or refurbished items. There are no right or wrong answers, and your responses are confidential.
Briefly describe your most recent experience buying or selling a used or refurbished item in the past 12 months. What went well, and what didn’t?
Max 600 chars
AI Interview: 2 Follow-up Questions on Secondhand Shopping
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