Welcome! In this survey, “circular returns” or “recommerce” means programs where retailers take back used or unwanted items to refurbish, resell (as certified pre‑owned), or responsibly recycle them. Examples include trade‑in for store credit, mail‑back recycling, and buying certified pre‑owned.
Where did you purchase retail products in the past 12 months? Select all that apply.
Brand websites or apps Retailer websites (multi-brand) Online marketplaces (e.g., Amazon) Physical brand stores Big-box or department stores Secondhand/thrift stores Peer-to-peer platforms (e.g., eBay, Facebook Marketplace) Subscription or rental services
In the past 12 months, did you return any retail items?
In the past 12 months, did you sell, trade in, or return products to a retailer specifically for resale or recycling incentives?
If you participated in a retailer program, which benefits did you receive? Select all that apply. If not, choose “Not applicable.”
Store credit Instant discount on a new purchase Cash payout Loyalty points Free pickup/return shipping Same‑day in‑store drop‑off Not applicable
In the past 12 months, did you sell or give items through peer‑to‑peer platforms?
Which peer‑to‑peer platforms did you use in the past 12 months? Select all that apply. If none, choose “None of the above.”
eBay Facebook Marketplace Poshmark Depop Vinted Craigslist or Gumtree OfferUp None of the above
Before today, how familiar were you with retailer-run recommerce programs?
Scale: 10 (star)
Min: Not at all familiar Max: Very familiar
How likely are you to use a retailer’s recommerce program in the next 12 months?
Range: 1 – 10
Min: Very unlikely Mid: Neutral Max: Very likely
What minimum discount (%) would motivate you to buy a certified pre‑owned item from a retailer in the next 6 months? Enter a whole number (0–100).
Accepts a numeric value
Whole numbers only
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention I am not paying attention
Please rank the following incentives by importance to you (1 = most important).
Drag to order (top = most important)
Higher payout for like‑new condition Instant discount on same‑day purchase Cash option instead of store credit Free home pickup/return shipping Bonus loyalty points Extended return/trade‑in window
Allocate 100 points across the features below to show what would most influence you to participate.
Total must equal 100
Clear grading and valuation transparency Quality/hygiene assurance or refurbishment certification Convenient pickup or drop‑off options Fast issuance of payout or credit Flexible payout choices (cash, credit, points) Responsive customer support Min per option: 0 Whole numbers only
What would make you more likely to buy or trade through a retailer’s recommerce program?
Max 600 chars
How much would each factor limit your use of retailer recommerce in the next 12 months?
Rows Not a barrier Slight barrier Somewhat a barrier Significant barrier Major barrier Low payout or poor trade‑in values • • • • • Hassle or time required to prepare items • • • • • Privacy or data concerns when selling • • • • • Doubts about hygiene or quality of pre‑owned items • • • • • Limited eligible categories or brands • • • • • Inconvenient locations or shipping options • • • • •
How much do you trust retailers to fairly value and responsibly handle items in recommerce programs?
Scale: 10 (star)
Min: Do not trust at all Max: Completely trust
What is your age?
18–24 25–34 35–44 45–54 55–64 65+ Prefer not to say
Which of the following best describes your gender?
Woman Man Non‑binary Prefer not to say
Where do you currently live?
United States Canada United Kingdom Australia Germany France Spain Italy Netherlands India
What is the highest level of education you have completed?
Less than high school High school or equivalent Some college, no degree Associate degree Bachelor’s degree Master’s degree Doctorate or professional degree Prefer not to say
What is your current employment status?
Employed full‑time Employed part‑time Self‑employed Student Homemaker Unemployed Retired Prefer not to say
Is there anything else you’d like to share about your experiences or expectations with retailer recommerce programs?
Max 600 chars
AI Interview: 2 Follow-up Questions on retailer recommerce programs
Length: 2 Personality: Expert Interviewer Mode: Fast
Thank you for your time—your feedback helps improve future recommerce experiences.