Measure shopper trust, acceptance, and incentives for retailer recommerce, resale, trade-in, and buyback programs. Customize and launch in minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! In this survey, “circular returns” or “recommerce” means programs where retailers take back used or unwanted items to refurbish, resell (as certified pre‑owned), or responsibly recycle them. Examples include trade‑in for store credit, mail‑back recycling, and buying certified pre‑owned.
Q2
Multiple Choice
Where did you purchase retail products in the past 12 months? Select all that apply.
In the past 12 months, did you return any retail items?
Yes
No
Q4
Multiple Choice
In the past 12 months, did you sell, trade in, or return products to a retailer specifically for resale or recycling incentives?
Yes
No
Q5
Multiple Choice
If you participated in a retailer program, which benefits did you receive? Select all that apply. If not, choose “Not applicable.”
Store credit
Instant discount on a new purchase
Cash payout
Loyalty points
Free pickup/return shipping
Same‑day in‑store drop‑off
Not applicable
Q6
Multiple Choice
In the past 12 months, did you sell or give items through peer‑to‑peer platforms?
Yes
No
Q7
Multiple Choice
Which peer‑to‑peer platforms did you use in the past 12 months? Select all that apply. If none, choose “None of the above.”
eBay
Facebook Marketplace
Poshmark
Depop
Vinted
Craigslist or Gumtree
OfferUp
None of the above
Q8
Rating
Before today, how familiar were you with retailer-run recommerce programs?
Scale: 11 (star)
Min: Not at all familiarMax: Very familiar
Q9
Opinion Scale
How likely are you to use a retailer’s recommerce program in the next 12 months?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q10
Numeric
What minimum discount (%) would motivate you to buy a certified pre‑owned item from a retailer in the next 6 months? Enter a whole number (0–100).
Accepts a numeric value
Whole numbers only
Q11
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Q12
Ranking
Please rank the following incentives by importance to you (1 = most important).
Drag to order (top = most important)
Higher payout for like‑new condition
Instant discount on same‑day purchase
Cash option instead of store credit
Free home pickup/return shipping
Bonus loyalty points
Extended return/trade‑in window
Q13
Constant Sum
Allocate 100 points across the features below to show what would most influence you to participate.
Total must equal 100
Clear grading and valuation transparency
Quality/hygiene assurance or refurbishment certification
Convenient pickup or drop‑off options
Fast issuance of payout or credit
Flexible payout choices (cash, credit, points)
Responsive customer support
Min per option: 0Whole numbers only
Q14
Long Text
What would make you more likely to buy or trade through a retailer’s recommerce program?
Max 600 chars
Q15
Matrix
How much would each factor limit your use of retailer recommerce in the next 12 months?
Rows
Not a barrier
Slight barrier
Somewhat a barrier
Significant barrier
Major barrier
Low payout or poor trade‑in values
•
•
•
•
•
Hassle or time required to prepare items
•
•
•
•
•
Privacy or data concerns when selling
•
•
•
•
•
Doubts about hygiene or quality of pre‑owned items
•
•
•
•
•
Limited eligible categories or brands
•
•
•
•
•
Inconvenient locations or shipping options
•
•
•
•
•
Q16
Rating
How much do you trust retailers to fairly value and responsibly handle items in recommerce programs?
Scale: 11 (star)
Min: Do not trust at allMax: Completely trust
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non‑binary
Prefer not to say
Q19
Dropdown
Where do you currently live?
United States
Canada
United Kingdom
Australia
Germany
France
Spain
Italy
Netherlands
India
Q20
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor’s degree
Master’s degree
Doctorate or professional degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Employed full‑time
Employed part‑time
Self‑employed
Student
Homemaker
Unemployed
Retired
Prefer not to say
Q22
Long Text
Is there anything else you’d like to share about your experiences or expectations with retailer recommerce programs?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on retailer recommerce programs
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for your time—your feedback helps improve future recommerce experiences.
Frequently Asked Questions
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