Measure guest trust in listings, review credibility, and host communication to boost bookings. Great for Airbnb/STR teams; pilot with ~10 respondents.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Dropdown
When was your most recent short‑term rental stay?
Within the last 30 days
31–90 days ago
3–6 months ago
7–12 months ago
More than 12 months ago
Q2
Multiple Choice
What was the main purpose of that trip?
Leisure/holiday
Business
Visiting friends or family
Event (e.g., wedding, conference)
Remote work/extended stay
Other
Q3
Multiple Choice
Where did you book your most recent stay?
Airbnb
Booking.com
Vrbo
Expedia
Booked directly with the property/host
Other
Not sure/Don’t remember
Q4
Opinion Scale
How accurate was the listing information compared with your actual stay?
Range: 1 – 10
Min: Not at all accurateMid: Moderately accurateMax: Extremely accurate
Q5
Rating
How confident were you that the photos reflected the property?
Scale: 10 (star)
Min: Not at all confidentMax: Very confident
Q6
Multiple Choice
Which, if any, parts of the listing seemed inaccurate or unclear?
Overly wide‑angle photos
Editing/filters changed how the space looked
Amenities not as described
Location or neighborhood not as described
Fees hidden or unclear
House rules unclear or missing
Outdated information (e.g., renovations not reflected)
None of the above
Q7
Rating
How important are guest reviews when choosing a place to stay?
Scale: 10 (star)
Min: Not at all importantMax: Extremely important
Q8
Matrix
How do the following review elements affect your trust in a listing?
Rows
1 Strongly decrease
2 Slightly decrease
3 No effect
4 Slightly increase
5 Strongly increase
Overall rating score
•
•
•
•
•
Number of reviews
•
•
•
•
•
Recent reviews (last 3 months)
•
•
•
•
•
Verified stays/badges
•
•
•
•
•
Host responses to reviews
•
•
•
•
•
Detail in written reviews
•
•
•
•
•
Photos/videos in reviews
•
•
•
•
•
Q9
Dropdown
How often do you question whether reviews are genuine?
Never
Rarely
Sometimes
Often
Always
Q10
Opinion Scale
Before booking, how would you rate the host’s response speed?
Range: 1 – 10
Min: Very slowMid: Neither slow nor fastMax: Very fast
Q11
Multiple Choice
Which channels did you use to communicate with the host (if any)?
In‑app messaging
Email
Phone call
Text/SMS
Video call
No communication before/during the stay
Q12
Ranking
Rank the factors that most increase your trust in a host’s messages (top = most important).
Drag to order (top = most important)
Quick replies
Specific answers to my questions
Proactive info about house rules/fees
Professional and consistent tone
Verifiable details (e.g., license/ID)
Warm and welcoming tone
Q13
Opinion Scale
At the time of booking, how confident were you that the stay would meet expectations?
Range: 1 – 10
Min: Not at all confidentMid: Somewhat confidentMax: Very confident
Q14
Multiple Choice
Before check‑in, which concerns did you have, if any?
Cleanliness/hygiene
Neighborhood safety
Host reliability/show‑up
Access/check‑in issues
Cancellation risk
Payment security
Privacy (cameras, data)
None of the above
Q15
Dropdown
After your stay, did your trust in the platform and/or host change?
Much lower
Slightly lower
No change
Slightly higher
Much higher
Q16
Multiple Choice
Attention check: To confirm quality, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to answer
Q17
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Q18
Multiple Choice
How do you describe your gender?
Woman
Man
Non‑binary
Self‑describe
Prefer not to say
Q19
Multiple Choice
Which region do you primarily travel within?
North America
Latin America
Europe
Middle East
Africa
Asia
Oceania
Multiple regions
Q20
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/Associate
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Full‑time
Part‑time
Self‑employed
Student
Homemaker/Caregiver
Retired
Not employed
Prefer not to say
Q22
Multiple Choice
In the last 12 months, how many leisure trips did you take?
0
1
2–3
4–6
7+
Q23
Chat Message
Welcome! This brief survey asks about your most recent short‑term rental stay. There are no right or wrong answers—please answer based on your own experience.
Q24
Long Text
What would most increase your trust for future short‑term rental stays?
Max 600 chars
Q25
AI Interview
AI Interview: 2 Follow-up Questions on trust in listings, reviews, and host communication
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q26
Chat Message
Thanks for your time—your feedback helps improve listings, reviews, and host communication.
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