Measures guest trust across listing accuracy, review credibility, host communication, and booking confidence to identify drivers and barriers. Designed for STR platform teams and hospitality researchers targeting recent guests.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
27
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your trust and experience with short-term rental stays (e.g., Airbnb, Vrbo). It should take approximately 6–8 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are anonymous and will be reported only in aggregate.
By continuing, you agree to participate in this research.
Q2
Multiple Choice
Have you stayed at a short-term rental property (e.g., Airbnb, Vrbo, vacation rental) in the past 12 months?
Yes
No
Q3
Dropdown
When was your most recent short-term rental stay?
Within the last 30 days
31–90 days ago
3–6 months ago
7–12 months ago
Q4
Multiple Choice
What was the main purpose of your most recent short-term rental trip?
Leisure/holiday
Business
Visiting friends or family
Event (e.g., wedding, conference)
Remote work/extended stay
Relocation/temporary housing
Other
Q5
Multiple Choice
Which platform did you use to book your most recent short-term rental stay?
Airbnb
Booking.com
Vrbo
Expedia
Booked directly with the property/host
Other
Not sure/Don't remember
Q6
Dropdown
In the last 12 months, approximately how many trips did you take that included a short-term rental stay?
1
2–3
4–6
7+
Q7
Opinion Scale
How accurate was the listing information compared with your actual stay?
Range: 1 – 7
Min: Not at all accurateMid: NeutralMax: Extremely accurate
Q8
Opinion Scale
Before your stay, how confident were you that the listing photos accurately reflected the property?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q9
Multiple Choice
Which, if any, parts of the listing seemed inaccurate or unclear? Select all that apply.
Overly wide-angle photos
Editing/filters changed how the space looked
Amenities not as described
Location or neighborhood not as described
Fees hidden or unclear
House rules unclear or missing
Outdated information (e.g., renovations not reflected)
None of the above
Q10
Opinion Scale
How important are guest reviews to you when choosing a short-term rental?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q11
Opinion Scale
How much does the overall star rating of a listing influence your trust in it?
Range: 1 – 7
Min: No influence at allMid: NeutralMax: Very strong influence
Q12
Opinion Scale
How much do detailed written comments in reviews influence your trust in a listing?
Range: 1 – 7
Min: No influence at allMid: NeutralMax: Very strong influence
Q13
Opinion Scale
How much does the total number of reviews influence your trust in a listing?
Range: 1 – 7
Min: No influence at allMid: NeutralMax: Very strong influence
Q14
Opinion Scale
How often do you question whether guest reviews on rental listings are genuine?
Range: 1 – 5
Min: NeverMid: NeutralMax: Always
Q15
Multiple Choice
Which channels did you use to communicate with the host, if any? Select all that apply.
In-app messaging
Email
Phone call
Text/SMS
Video call
No communication before/during the stay
Q16
Opinion Scale
If you communicated with the host before or during your stay, how would you rate their response speed?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q17
Ranking
Rank the following factors by how much they increase your trust in a host's messages. Drag to reorder (top = most important).
Drag to order (top = most important)
Quick replies
Specific answers to my questions
Proactive info about house rules/fees
Professional and consistent tone
Warm and welcoming tone
Q18
Opinion Scale
At the time of booking, how confident were you that the stay would meet your expectations?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q19
Multiple Choice
Before check-in, which of the following concerns did you have, if any? Select all that apply.
Cleanliness/hygiene
Neighborhood safety
Host reliability/show-up
Access/check-in issues
Cancellation risk
Payment security
Privacy (cameras, data)
None of the above
Q20
Opinion Scale
After your stay, how did your overall trust in the booking platform change?
Range: 1 – 7
Min: Decreased a great dealMid: NeutralMax: Increased a great deal
Q21
Opinion Scale
After your stay, how did your trust in the host change?
Range: 1 – 7
Min: Decreased a great dealMid: NeutralMax: Increased a great deal
Q22
Long Text
Based on your experiences, what single change would most increase your trust in short-term rental stays?
Max chars
Q23
AI Interview
You've shared several thoughts about trust in your short-term rental experience. We'd like to explore a couple of those a bit further.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q24
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q25
Dropdown
How do you describe your gender?
Woman
Man
Non-binary
Self-describe
Prefer not to say
Q26
Dropdown
Which region do you primarily travel within?
North America
Latin America
Europe
Middle East
Africa
Asia
Oceania
Multiple regions
Q27
Chat Message
Thank you for completing this survey! Your feedback will help improve the short-term rental experience for future guests. Your responses are anonymous and will be reported only in aggregate.
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