When was your most recent short‑term rental stay?
What was the main purpose of that trip?
- Leisure/holiday
- Business
- Visiting friends or family
- Event (e.g., wedding, conference)
- Remote work/extended stay
- Other
Where did you book your most recent stay?
- Airbnb
- Booking.com
- Vrbo
- Expedia
- Booked directly with the property/host
- Other
- Not sure/Don’t remember
How accurate was the listing information compared with your actual stay?
How confident were you that the photos reflected the property?
Which, if any, parts of the listing seemed inaccurate or unclear?
- Overly wide‑angle photos
- Editing/filters changed how the space looked
- Amenities not as described
- Location or neighborhood not as described
- Fees hidden or unclear
- House rules unclear or missing
- Outdated information (e.g., renovations not reflected)
- None of the above
How important are guest reviews when choosing a place to stay?
How do the following review elements affect your trust in a listing?
How often do you question whether reviews are genuine?
Before booking, how would you rate the host’s response speed?
Which channels did you use to communicate with the host (if any)?
- In‑app messaging
- Email
- Phone call
- Text/SMS
- Video call
- No communication before/during the stay
Rank the factors that most increase your trust in a host’s messages (top = most important).
At the time of booking, how confident were you that the stay would meet expectations?
Before check‑in, which concerns did you have, if any?
- Cleanliness/hygiene
- Neighborhood safety
- Host reliability/show‑up
- Access/check‑in issues
- Cancellation risk
- Payment security
- Privacy (cameras, data)
- None of the above
After your stay, did your trust in the platform and/or host change?
Attention check: To confirm quality, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to answer
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
How do you describe your gender?
- Woman
- Man
- Non‑binary
- Self‑describe
- Prefer not to say
Which region do you primarily travel within?
- North America
- Latin America
- Europe
- Middle East
- Africa
- Asia
- Oceania
- Multiple regions
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college/Associate
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Full‑time
- Part‑time
- Self‑employed
- Student
- Homemaker/Caregiver
- Retired
- Not employed
- Prefer not to say
In the last 12 months, how many leisure trips did you take?
Welcome! This brief survey asks about your most recent short‑term rental stay. There are no right or wrong answers—please answer based on your own experience.
What would most increase your trust for future short‑term rental stays?
Max 600 chars
AI Interview: 2 Follow-up Questions on trust in listings, reviews, and host communication
Thanks for your time—your feedback helps improve listings, reviews, and host communication.