Q01
Long Text
All templates
Operations Support Service Quality & NPS Survey
Measures internal stakeholder satisfaction with operations support across resolution speed, communication quality, and professionalism, with NPS benchmarking. Designed for recurring deployment to track service improvement over time.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
23 questions · ~4 min
Q02
Multiple Choice
How many times did you interact with the Operations team in the past 30 days?
Q03
Multiple Choice
Was your request resolved on the first attempt?
Q04
Multiple Choice
Approximately how many back-and-forth exchanges occurred before your request was resolved?
Q05
Long Text
How would you rate the overall professionalism of the Operations staff you interacted with?
Q06
Long Text
Please rank the following aspects by importance when working with Operations (1 = most important).
Q07
Long Text
What is one change that would most improve your experience with Operations support?
Q08
Multiple Choice
What is your primary department or function?
Q09
Long Text
Thank you for your time — your feedback helps us continuously improve Operations support. All responses are confidential and will be reported in aggregate only. You may close this window now.
Q10
Multiple Choice
Which channel did you primarily use for your most recent interaction?
Q11
Multiple Choice
Approximately how long did it take to resolve your request?
Q12
Long Text
How satisfied were you with the timeliness of updates and status communications?
Q13
Multiple Choice
Which of the following behaviors did you observe during your interaction? Select all that apply.
Q14
Long Text
How likely are you to recommend the Operations team to a colleague?
Q15
AI Interview
We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of brief follow-up questions based on your responses.
Q16
Multiple Choice
Which best describes your role level?
Q17
Multiple Choice
Which of the following best describes the type of request?
Q18
Long Text
How satisfied were you with the speed at which your request was resolved?
Q19
Long Text
How satisfied were you with the clarity of the information provided?
Q20
Multiple Choice
How long have you been with the organization?
Q21
Multiple Choice
How would you describe the urgency of this request?
Q22
Long Text
How satisfied were you with how proactively the team kept you informed?
Q23
Multiple Choice
Where are you primarily located?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.