How many times did you interact with the Ops team in the past 30 days?
Which channel did you primarily use for your most recent interaction?
- Email
- Ticketing system
- Chat/IM
- Phone
- In person
- Other
What best describes the type of request?
- Access or permissions
- Incident or break/fix
- Service request
- How-to or guidance
- Change request
- Other
How time-sensitive was this request?
- Planned
- Time-sensitive/Urgent
- Not sure
Was your request resolved on the first attempt?
About how many business days did resolution take? If unresolved, leave blank.
Accepts a numeric value
Whole numbers only
The resolution speed met my needs for this request.
Range: 1 – 10
Min: Much slower than neededMid: As expectedMax: Much faster than needed
Approximately how many back-and-forth messages or updates occurred?
Accepts a numeric value
Whole numbers only
Please rate the communication during that interaction.
| Rows | Very poor | Poor | Fair | Good | Excellent |
|---|
| Clarity of responses | • | • | • | • | • |
| Timeliness of updates | • | • | • | • | • |
| Proactive status communication | • | • | • | • | • |
| Consistency of information | • | • | • | • | • |
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Overall professionalism of the Ops staff you interacted with.
Scale: 10 (star)
Min: UnprofessionalMax: Highly professional
Which behaviors did you observe? Select all that apply.
- Courteous and respectful
- Listens actively
- Explains decisions clearly
- Solution-oriented
- Took ownership
- Seemed rushed
- Dismissive
- Used heavy jargon (hard to follow)
Rank these aspects by importance when working with Ops (1 = most important).
Drag to order (top = most important)
- Speed of resolution
- Clear communication
- Accuracy and quality of solution
- Professional demeanor
- Ownership and accountability
How likely are you to recommend working with our Ops team to a colleague?
Range: 1 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
What is one change that would most improve your experience next month?
Max 600 chars
What is your primary function/role?
- Product/Engineering
- Sales
- Marketing
- Finance
- HR
- Operations
- Customer Support
- Legal/Compliance
- Other
What is your level?
- Individual contributor
- People manager
- Director/Executive
- Other
How long have you been with the organization?
- Less than 6 months
- 6-12 months
- 1-2 years
- 3-5 years
- 6+ years
Where are you primarily located?
Any other comments you’d like to share before you submit?
Max 600 chars
AI Interview: 2 Follow-up Questions on your Ops support experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback helps us improve Ops support. You may close this window now.