How many times did you interact with the Ops team in the past 30 days?
Which channel did you primarily use for your most recent interaction?
- Email
- Ticketing system
- Chat/IM
- Phone
- In person
- Other
What best describes the type of request?
- Access or permissions
- Incident or break/fix
- Service request
- How-to or guidance
- Change request
- Other
How time-sensitive was this request?
- Planned
- Time-sensitive/Urgent
- Not sure
Was your request resolved on the first attempt?
About how many business days did resolution take? If unresolved, leave blank.
The resolution speed met my needs for this request.
Approximately how many back-and-forth messages or updates occurred?
Please rate the communication during that interaction.
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Overall professionalism of the Ops staff you interacted with.
Which behaviors did you observe? Select all that apply.
- Courteous and respectful
- Listens actively
- Explains decisions clearly
- Solution-oriented
- Took ownership
- Seemed rushed
- Dismissive
- Used heavy jargon (hard to follow)
Rank these aspects by importance when working with Ops (1 = most important).
How likely are you to recommend working with our Ops team to a colleague?
What is one change that would most improve your experience next month?
Max 600 chars
What is your primary function/role?
- Product/Engineering
- Sales
- Marketing
- Finance
- HR
- Operations
- Customer Support
- Legal/Compliance
- Other
What is your level?
- Individual contributor
- People manager
- Director/Executive
- Other
How long have you been with the organization?
- Less than 6 months
- 6-12 months
- 1-2 years
- 3-5 years
- 6+ years
Where are you primarily located?
Any other comments you’d like to share before you submit?
Max 600 chars
AI Interview: 2 Follow-up Questions on your Ops support experience
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