Measures internal stakeholder satisfaction with operations support across resolution speed, communication quality, and professionalism, with NPS benchmarking. Designed for recurring deployment to track service improvement over time.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
23
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Operations Support Feedback Survey.
We want to understand your recent experience working with the Operations team so we can continuously improve our service. This survey takes approximately 5 minutes to complete.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Please click 'Next' to begin.
Q2
Multiple Choice
How many times did you interact with the Operations team in the past 30 days?
0
1–2
3–5
6–10
11 or more
Q3
Multiple Choice
Which channel did you primarily use for your most recent interaction?
Email
Ticketing system
Chat / IM
Phone
In person
Other
Q4
Multiple Choice
Which of the following best describes the type of request?
Access or permissions
Incident or break/fix
Service request
How-to or guidance
Change request
Other (please specify)
Q5
Multiple Choice
How would you describe the urgency of this request?
Routine (no specific deadline)
Time-sensitive (needed within a few days)
Urgent (same-day or next-day needed)
Q6
Multiple Choice
Was your request resolved on the first attempt?
Yes
No
Not applicable
Q7
Multiple Choice
Approximately how long did it take to resolve your request?
Same day
1–2 business days
3–5 business days
6–10 business days
More than 10 business days
Still unresolved
Q8
Opinion Scale
How satisfied were you with the speed at which your request was resolved?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Multiple Choice
Approximately how many back-and-forth exchanges occurred before your request was resolved?
0 (resolved immediately)
1–2
3–5
6–10
11 or more
Q10
Opinion Scale
How satisfied were you with the timeliness of updates and status communications?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q11
Opinion Scale
How satisfied were you with the clarity of the information provided?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q12
Opinion Scale
How satisfied were you with how proactively the team kept you informed?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q13
Opinion Scale
How would you rate the overall professionalism of the Operations staff you interacted with?
Range: 1 – 7
Min: Very unprofessionalMid: NeutralMax: Very professional
Q14
Multiple Choice
Which of the following behaviors did you observe during your interaction? Select all that apply.
Courteous and respectful
Listens actively
Explains decisions clearly
Solution-oriented
Took ownership
Seemed rushed
Dismissive
Used heavy jargon (hard to follow)
None of the above
Q15
Ranking
Please rank the following aspects by importance when working with Operations (1 = most important).
Drag to order (top = most important)
Speed of resolution
Clear communication
Accuracy and quality of solution
Professional demeanor
Ownership and accountability
Q16
Opinion Scale
How likely are you to recommend the Operations team to a colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q17
Long Text
What is one change that would most improve your experience with Operations support?
Max chars
Q18
AI Interview
We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of brief follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Multiple Choice
What is your primary department or function?
Product / Engineering
Sales
Marketing
Finance
HR
Operations
Customer Support
Legal / Compliance
Other
Q20
Multiple Choice
Which best describes your role level?
Individual contributor
People manager
Director / Executive
Other
Q21
Multiple Choice
How long have you been with the organization?
Less than 6 months
6–12 months
1–2 years
3–5 years
6+ years
Q22
Multiple Choice
Where are you primarily located?
Americas
EMEA
APAC
Other
Q23
Chat Message
Thank you for your time — your feedback helps us continuously improve Operations support. All responses are confidential and will be reported in aggregate only. You may close this window now.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
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Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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What are the pricing plans?
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