In the past 3 months, have you used any AI-powered features (e.g., chatbots, smart suggestions, AI summaries)?
Which AI features have you used in the past 3 months? Select all that apply. If none apply, select “None of the above.”
- Chatbots or virtual assistants (e.g., support)
- AI-generated summaries of text
- Autocomplete or smart compose
- Personalized recommendations
- Image generation or editing
- Voice assistants
- Face or voice unlock
- Language translation
- Content moderation or filters
- Other
- None of the above
Overall, how comfortable are you using products that include AI?
Scale: 10 (star)
Min: Not at all comfortableMax: Extremely comfortable
How important are the following when a product uses AI?
| Rows | Not important | Slightly important | Moderately important | Very important | Essential |
|---|
| Clear notice when AI is used | • | • | • | • | • |
| Plain-language explanation of what the AI does | • | • | • | • | • |
| Why a result or decision was made | • | • | • | • | • |
| What data was used to produce the result | • | • | • | • | • |
| How to turn AI off or opt out | • | • | • | • | • |
| How to correct or report errors | • | • | • | • | • |
When should products disclose that AI is being used?
- On first use of any AI feature
- Every time an AI-generated result is shown
- In settings only
- In the privacy policy only
- Only if the AI may affect important outcomes
- Not necessary
How much control do you want over AI settings in products you use?
Range: 1 – 10
Min: No controlMid: Some controlMax: Full control
Which controls would you actually use regularly? Select all that apply.
- Turn AI on/off anytime
- Opt in per feature
- View “Why this result” explanation
- See and edit data the AI used
- Give feedback to improve results
- Undo or roll back changes
- Set risk sensitivity or thresholds
- Request human review
Allocate 100 points across the following to show what matters most to you in AI features.
Total must equal 100
Min per option: 0Whole numbers only
If an AI feature gets something wrong that affects you, what would you do first?
- Use an Undo or Retry option
- See an explanation first
- Report the issue
- Contact human support
- Request an appeal or second review
- Ignore it and continue
In the past 12 months, if you sought help or filed a report about an AI-related issue, how helpful was the support or process?
- I did not seek help or file a report
- Very helpful
- Somewhat helpful
- Neither helpful nor unhelpful
- Somewhat unhelpful
- Not helpful
If you had a negative AI experience, what would have improved it most? (Optional)
Max 600 chars
Attention check: To show you’re paying attention, please select “I agree.”
- I agree
- I disagree
- Not sure
Thanks for your response. Please read each question carefully — your answers matter.
What is your age?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
How do you describe your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
Where do you currently live?
- United States
- United Kingdom
- Canada
- Australia
- India
- Germany
- Brazil
- Other
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college or associate degree
- Bachelor’s degree
- Graduate or professional degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed and looking
- Not working by choice
- Retired
- Prefer not to say
Any final thoughts about transparency, control, or fixing issues in AI features? (Optional)
Max 600 chars
AI Interview: 2 Follow-up Questions on AI features
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for participating in this survey!