E-Commerce Buyer Persona & Channel Preference Survey
Segments online shoppers by purchase behavior, experience drivers, and communication channel preferences. Use this to build data-driven buyer personas and optimize channel strategy for e-commerce brands.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your online shopping habits and communication preferences. It takes approximately 6–8 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
By continuing, you consent to participate in this research.
Q2
Multiple Choice
In the past 3 months, have you purchased any products online?
Yes
No
Q3
Dropdown
On average, how often do you purchase products online?
Multiple times a week
About once a week
2–3 times a month
About once a month
Less than once a month
Q4
Multiple Choice
Which product categories do you most often purchase online? (Select all that apply.)
Electronics and accessories
Clothing and footwear
Beauty and personal care
Groceries
Home and kitchen
Health and wellness
Toys and games
Sporting goods
Auto parts and accessories
Pet supplies
Books and media
Other
Q5
Dropdown
Approximately how much did you spend on online purchases in the last 30 days?
$0 (no purchases)
$1–$49
$50–$99
$100–$199
$200–$499
$500–$999
$1,000 or more
Prefer not to say
Q6
Ranking
Please rank the following factors by how much they influence which online store you choose. (Drag to reorder; 1 = most important.)
Drag to order (top = most important)
Lowest total price
Fast and reliable shipping
Product reviews and ratings
Easy, free returns
Brand trust
Wide product selection
Q7
Multiple Choice
In the past 6 months, which of the following issues have frustrated you when shopping online? (Select all that apply.)
Unclear total cost until checkout
Slow delivery times
Complicated returns
Confusing sizing or fit information
Low stock or out-of-stock items
Website or app errors and crashes
Hard to find trustworthy reviews
Payment security concerns
Too many promotional emails or texts
None of the above
Q8
Multiple Choice
Where do you typically discover new online stores or products? (Select all that apply.)
Search engines (organic results)
Search ads
Facebook or Instagram ads
TikTok content or ads
YouTube videos or ads
Influencers or blogs
Email newsletters
SMS or text messages
Brand app push notifications
Marketplace recommendations (e.g., Amazon, eBay)
Word of mouth
Physical retail stores
Other
Q9
Ranking
Of those channels, which are most effective at getting you to actually visit a product page? (Drag to reorder; 1 = most effective.)
Drag to order (top = most important)
Search engines
Social media ads (Facebook, Instagram, TikTok)
YouTube videos or ads
Influencers or blogs
Email newsletters
SMS or text messages
Marketplace recommendations
Word of mouth
Q10
Multiple Choice
After your first purchase with a brand, how would you most prefer they contact you, if at all?
Email
SMS or text
App push notifications
WhatsApp or Facebook Messenger
In-marketplace messages (e.g., Amazon)
No ongoing messages
Q11
Dropdown
How often is it acceptable for a brand you like to send you messages?
A few times per week
About once per week
2–3 times per month
About once per month
Less than once per month
Only after I make a purchase
Never
Q12
Opinion Scale
How comfortable are you with brands using your online activity data to personalize the offers you see?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q13
Long Text
Based on your responses in this survey, is there anything else about your online shopping experience or brand communication preferences you would like to share?
Max chars
Q14
AI Interview
We'd like to understand a bit more about how you decide where to shop online. An AI moderator will ask you a couple of brief follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q15
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q17
Dropdown
In which region do you currently live?
United States
Canada
United Kingdom
European Union
Australia/New Zealand
India
Southeast Asia
Latin America
Middle East/North Africa
Sub-Saharan Africa
Other
Q18
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Master's degree
Doctorate
Other
Prefer not to say
Q19
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/Caregiver
Retired
Unemployed, looking for work
Not in labor force
Prefer not to say
Q20
Dropdown
What is your approximate annual household income (in USD)?
Under $25,000
$25,000–$49,999
$50,000–$74,999
$75,000–$99,999
$100,000–$149,999
$150,000 or more
Prefer not to say
Q21
Chat Message
Thank you for completing this survey. Your responses will be used to improve online shopping experiences and will be reported only in aggregate. You may now close this window.
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