Incident Response Postmortem & Communication Survey Template
Capture actionable post-incident feedback. Use this template to assess response effectiveness and stakeholder communication, and improve future incidents.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
What was your primary role during the incident?
Incident commander
Technical responder
Communications/PR
Customer support
Leadership/Executive
Stakeholder or Observer
Q2
Dropdown
Which area was primarily impacted?
Customer‑facing systems
Internal tools
Data/analytics
Infrastructure/network
Security
Compliance/regulatory
Q3
Short Text
Optional: Incident name or ID you’re referencing.
Max 100 chars
Q4
Numeric
Approximately how many minutes elapsed from detection to the start of a coordinated response?
Accepts a numeric value
Whole numbers only
Q5
Multiple Choice
Did the team follow a documented runbook?
Yes, fully followed
Partially followed
No, deviated from runbook
No runbook exists
Q6
Opinion Scale
Overall, how effective were the corrective actions taken?
Range: 1 – 10
Min: Not effectiveMid: Moderately effectiveMax: Highly effective
Q7
Long Text
What were the top blockers to achieving a faster resolution?
Max 600 chars
Q8
Matrix
Please rate the quality of communications during the incident.
Rows
Very poor
Poor
Fair
Good
Excellent
Timeliness
•
•
•
•
•
Clarity
•
•
•
•
•
Consistency
•
•
•
•
•
Channel appropriateness
•
•
•
•
•
Actionability
•
•
•
•
•
Q9
Ranking
Rank the communication channels from most to least effective for this incident.
Drag to order (top = most important)
Slack/Chat
Email
Incident tool/Timeline
Video bridge
Status page
Phone/SMS
Q10
Opinion Scale
How appropriate was the stakeholder update frequency?
Range: 1 – 10
Min: Too infrequentMid: About rightMax: Too frequent
Q11
Rating
How satisfied are you with the timeliness of the post‑incident review?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q12
Opinion Scale
Action items were clear and had accountable owners.
Range: 1 – 10
Min: Strongly disagreeMid: Neither agree nor disagreeMax: Strongly agree
Q13
Opinion Scale
How confident are you that the actions will prevent a similar incident within the next 6 months?
Range: 1 – 10
Min: Not at all confidentMid: Somewhat confidentMax: Very confident
Q14
Multiple Choice
Which single change would most improve communications next time?
Clearer audience owners
Preset update cadence
Single source of truth
Fewer channels
More status detail
More executive summaries
Automated stakeholder lists
Q15
Long Text
What is the most important improvement we should implement next?
Max 600 chars
Q16
Multiple Choice
Which department or group are you part of?
Engineering
SRE/Operations
Security
Support
Product/PM
Communications/PR
Leadership/Executive
Other
Q17
Dropdown
How many years of experience do you have with incident response?
Under 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q18
Dropdown
Which region best describes your primary working time zone?
Americas
EMEA
APAC
Other/Multiple
Q19
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to say
Q20
Long Text
Is there anything else you’d like us to know about this incident or our process?
Max 600 chars
Q21
Chat Message
Welcome! This brief survey asks about one recent incident you worked on. Please answer based on your direct experience. Your responses help improve our processes and communications.
Q22
AI Interview
AI Interview: 2 Follow-up Questions on Post‑Incident Actions and Communications
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q23
Chat Message
Thank you for your time—your feedback directly informs our improvements.
Ready to Get Started?
Launch your survey in minutes with this pre-built template