Incident Response Postmortem & Communication Effectiveness Survey
Collects structured feedback from incident responders and stakeholders to evaluate response execution, communication quality, and accountability of follow-up actions. Use after any significant incident to identify process improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Incident Postmortem Survey.
This survey takes approximately 8–10 minutes and asks about your experience during a specific recent incident. Your responses are confidential, reported only in aggregate, and will be used to improve our response and communication processes.
Participation is voluntary and you may stop at any time. There are no right or wrong answers—we value your honest perspective.
Q2
Multiple Choice
What was your primary role during this incident?
Incident commander
Technical responder
Communications/PR
Customer support
Leadership/Executive
Stakeholder or observer
Q3
Dropdown
Which area was primarily impacted by this incident?
Customer-facing systems
Internal tools
Data/analytics
Infrastructure/network
Security
Compliance/regulatory
Other
Q4
Long Text
If applicable, what is the name or ID of the incident you are referencing?
Max chars
Q5
Dropdown
Approximately how long did it take from detection to the start of a coordinated response?
Under 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
1–2 hours
More than 2 hours
I don't know
Q6
Multiple Choice
Did the team follow a documented runbook during this incident?
Yes, fully followed
Partially followed
No, deviated from runbook
No runbook exists
Q7
Opinion Scale
Overall, how effective were the corrective actions taken during this incident?
Range: 1 – 7
Min: Not at all effectiveMid: NeutralMax: Extremely effective
Q8
Long Text
What were the top blockers or obstacles to achieving a faster resolution?
Max chars
Q9
Opinion Scale
How would you rate the timeliness of communications during the incident?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q10
Opinion Scale
How would you rate the clarity and accuracy of communications during the incident?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q11
Opinion Scale
How would you rate the frequency of stakeholder updates during this incident?
Range: 1 – 7
Min: Far too infrequentMid: NeutralMax: Far too frequent
Q12
Ranking
Rank the following communication channels from most to least effective during this incident.
Drag to order (top = most important)
Slack/Chat
Email
Incident tool/Timeline
Video bridge
Status page
Phone/SMS
Q13
Opinion Scale
How satisfied are you with the timeliness of the post-incident review?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Opinion Scale
To what extent do you agree that action items from this incident were clearly defined with accountable owners?
How confident are you that the identified actions will prevent a similar incident within the next 6 months?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Very confident
Q16
Multiple Choice
Which single change would most improve incident communications next time?
Clearer audience owners
Preset update cadence
Single source of truth
Fewer channels
More status detail
More executive summaries
Automated stakeholder lists
Other (please specify)
Q17
AI Interview
We'd like to explore your experience a bit further. An AI moderator will ask a couple of follow-up questions about the incident response and communication. Please respond in your own words.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q18
Long Text
Based on your responses in this survey, is there anything else you'd like to share about this incident or our response process?
Max chars
Q19
Multiple Choice
Which department or group are you part of?
Engineering
SRE/Operations
Security
Support
Product/PM
Communications/PR
Leadership/Executive
Other
Q20
Dropdown
How many years of experience do you have with incident response?
Under 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q21
Dropdown
Which region best describes your primary working time zone?
Americas
EMEA
APAC
Other/Multiple
Q22
Chat Message
Thank you for completing this survey. Your feedback directly informs our incident response improvements and will be reviewed by the postmortem team.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
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Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
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