What was your primary role during the incident?
- Incident commander
- Technical responder
- Communications/PR
- Customer support
- Leadership/Executive
- Stakeholder or Observer
Which area was primarily impacted?
Optional: Incident name or ID you’re referencing.
Max 100 chars
Approximately how many minutes elapsed from detection to the start of a coordinated response?
Did the team follow a documented runbook?
- Yes, fully followed
- Partially followed
- No, deviated from runbook
- No runbook exists
Overall, how effective were the corrective actions taken?
What were the top blockers to achieving a faster resolution?
Max 600 chars
Please rate the quality of communications during the incident.
Rank the communication channels from most to least effective for this incident.
How appropriate was the stakeholder update frequency?
How satisfied are you with the timeliness of the post‑incident review?
Action items were clear and had accountable owners.
How confident are you that the actions will prevent a similar incident within the next 6 months?
Which single change would most improve communications next time?
- Clearer audience owners
- Preset update cadence
- Single source of truth
- Fewer channels
- More status detail
- More executive summaries
- Automated stakeholder lists
What is the most important improvement we should implement next?
Max 600 chars
Which department or group are you part of?
- Engineering
- SRE/Operations
- Security
- Support
- Product/PM
- Communications/PR
- Leadership/Executive
- Other
How many years of experience do you have with incident response?
Which region best describes your primary working time zone?
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Is there anything else you’d like us to know about this incident or our process?
Max 600 chars
Welcome! This brief survey asks about one recent incident you worked on. Please answer based on your direct experience. Your responses help improve our processes and communications.
AI Interview: 2 Follow-up Questions on Post‑Incident Actions and Communications
Thank you for your time—your feedback directly informs our improvements.