Incident Response Postmortem & Communication Effectiveness Survey
Collects structured feedback from incident responders and stakeholders to evaluate response execution, communication quality, and accountability of follow-up actions. Use after any significant incident to identify process improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Incident Postmortem Survey.
This survey takes approximately 8–10 minutes and asks about your experience during a specific recent incident. Your responses are confidential, reported only in aggregate, and will be used to improve our response and communication processes.
Participation is voluntary and you may stop at any time. There are no right or wrong answers—we value your honest perspective.
Q2
Multiple Choice
What was your primary role during this incident?
Incident commander
Technical responder
Communications/PR
Customer support
Leadership/Executive
Stakeholder or observer
Q3
Dropdown
Which area was primarily impacted by this incident?
Customer-facing systems
Internal tools
Data/analytics
Infrastructure/network
Security
Compliance/regulatory
Other
Q4
Long Text
If applicable, what is the name or ID of the incident you are referencing?
Max chars
Q5
Dropdown
Approximately how long did it take from detection to the start of a coordinated response?
Under 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
1–2 hours
More than 2 hours
I don't know
Q6
Multiple Choice
Did the team follow a documented runbook during this incident?
Yes, fully followed
Partially followed
No, deviated from runbook
No runbook exists
Q7
Opinion Scale
Overall, how effective were the corrective actions taken during this incident?
Range: 1 – 7
Min: Not at all effectiveMid: NeutralMax: Extremely effective
Q8
Long Text
What were the top blockers or obstacles to achieving a faster resolution?
Max chars
Q9
Opinion Scale
How would you rate the timeliness of communications during the incident?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q10
Opinion Scale
How would you rate the clarity and accuracy of communications during the incident?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q11
Opinion Scale
How would you rate the frequency of stakeholder updates during this incident?
Range: 1 – 7
Min: Far too infrequentMid: NeutralMax: Far too frequent
Q12
Ranking
Rank the following communication channels from most to least effective during this incident.
Drag to order (top = most important)
Slack/Chat
Email
Incident tool/Timeline
Video bridge
Status page
Phone/SMS
Q13
Opinion Scale
How satisfied are you with the timeliness of the post-incident review?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Opinion Scale
To what extent do you agree that action items from this incident were clearly defined with accountable owners?
How confident are you that the identified actions will prevent a similar incident within the next 6 months?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Very confident
Q16
Multiple Choice
Which single change would most improve incident communications next time?
Clearer audience owners
Preset update cadence
Single source of truth
Fewer channels
More status detail
More executive summaries
Automated stakeholder lists
Other (please specify)
Q17
AI Interview
We'd like to explore your experience a bit further. An AI moderator will ask a couple of follow-up questions about the incident response and communication. Please respond in your own words.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q18
Long Text
Based on your responses in this survey, is there anything else you'd like to share about this incident or our response process?
Max chars
Q19
Multiple Choice
Which department or group are you part of?
Engineering
SRE/Operations
Security
Support
Product/PM
Communications/PR
Leadership/Executive
Other
Q20
Dropdown
How many years of experience do you have with incident response?
Under 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q21
Dropdown
Which region best describes your primary working time zone?
Americas
EMEA
APAC
Other/Multiple
Q22
Chat Message
Thank you for completing this survey. Your feedback directly informs our incident response improvements and will be reviewed by the postmortem team.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
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Can I export survey results?
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