Q01
Long Text
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Airline Flight Disruption Service Recovery Survey
Measures passenger satisfaction with airline handling of flight delays, cancellations, and rebooking disruptions, covering communication quality, outcome fairness, compensation adequacy, and future loyalty intent.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
20 questions · ~4 min
Q02
Multiple Choice
Have you experienced a flight disruption (delay, cancellation, missed connection, or rebooking) that affected your travel plans?
Q03
Long Text
When did your most recent disrupted flight occur?
Q04
Multiple Choice
Which channels did you use to get help during the disruption? Select all that apply.
Q05
Multiple Choice
What was the outcome for your travel plans?
Q06
Long Text
Overall, how satisfied are you with how the airline handled the disruption?
Q07
Long Text
What is one thing the airline could have done differently to improve your disruption experience?
Q08
Multiple Choice
What is your age?
Q09
Long Text
Thank you for sharing your experience — your feedback helps improve airline service recovery. Safe travels!
Q10
Multiple Choice
What was the primary disruption you experienced?
Q11
Long Text
How quickly was your issue addressed after you first sought help?
Q12
Multiple Choice
Which of the following, if any, did you receive? Select all that apply.
Q13
Long Text
How likely are you to fly with this airline again?
Q14
AI Interview
Based on your responses, we'd like to understand more about your disruption experience. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.
Q15
Multiple Choice
In the last 12 months, approximately how many round trips involving flights did you take?
Q16
Long Text
How timely were the updates you received about the status of your disruption?
Q17
Long Text
How fair was the final outcome, including any compensation?
Q18
Long Text
Where do you primarily live?
Q19
Long Text
How clear and understandable was the information provided to you during the disruption?
Q20
Multiple Choice
What is your gender?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.