In the past 3 months, how many orders have you placed with us?
Thinking about your most recent shopping task with us in the last 30 days, what was the outcome?
- Completed purchase with us
- Compared then purchased with us later
- Purchased from another retailer
- Decided not to buy
- Could not find the right item
Other option allowed
Allocate 100 points across the factors that most influenced that outcome.
How satisfied are you with that outcome?
Which other retailers did you seriously consider for that task?
- Amazon
- Walmart
- Target
- eBay
- Brand website (manufacturer direct)
- Another marketplace
- Social commerce (e.g., Instagram, TikTok)
- I did not consider other retailers
Other option allowed
Which was the primary alternative?
Since you selected Other, please name the retailer.
Max 100 chars
Compared with us, how did that retailer perform?
How important are these when choosing where to buy?
Where does our experience most need improvement?
- Search relevance
- Filter/sort options
- Stock availability
- Price competitiveness
- Fees / shipping costs
- Delivery speed
- Product details & images
- Review quality & quantity
- Checkout friction
- Returns process
- Customer support responsiveness
- Loyalty/rewards value
Other option allowed
Rank your top 3 improvements for the next quarter (drag to rank).
How likely are you to choose us next time for a similar purchase?
Attention check: To confirm you’re paying attention, please select Neutral.
Where do you primarily live?
What is your gender identity?
If you prefer to self-describe your gender, please enter it here.
Max 100 chars
What is your total annual household income (USD)?
What device do you most often use to shop with us?
- Desktop/laptop
- Mobile app
- Mobile web browser
- Tablet
Anything else we should know about wins, losses, or gaps?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Feedback
Thank you for completing the survey—your feedback helps us improve!